Reviews of Parkway East Paediatric Clinic. (Acupuncture Clinic) - Singapore (Singapore).

Parkway East Paediatric Clinic

238 Customer reviews

84 User comments

Acupuncture clinic

Pediatrician

Allergist

Doctor

Medical clinic

319 Joo Chiat Pl, #03-07 Parkway East Medical Centre, Singapore 427989

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Information about Parkway East Paediatric Clinic (Acupuncture clinic - Singapore, Singapore)

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This place has excellent reviews and demonstrates great customer service. Highly recommended!

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Reviews of Parkway East Paediatric Clinic

B. H.

I am writing this feedback in the hope that it will help improve the clinic's process controls and prevent similar issues in the future. I am not leaving a 1 star review but instead opting for an average rating because I want to emphasize that this is not a reflection on the expertise or service levels of your doctors and nurses, who were all very friendly, helpful, and knowledgeable. However, I feel that certain aspects of the clinic’s management, particularly in how staff handle patient queues and demanding parents need serious attention. To summarize the situation: 9 Sep My wife and baby had an appointment scheduled for 11:15 AM. However, when another parent, who was a walk-in arrived at 12:00 PM, she was allowed to be seen ahead of my wife simply because she was seemingly more vocal and assertive that her toddler “needs”immediate attention. When my wife pressed the receptionists (F and H) on why this happened, they explained that the parent had come to the clinic earlier at 10:00 AM. This reasoning to me does not make any sense, as an 11:15 AM appointment should always take precedence over a 12:00 PM appointment. Furthermore, my wife and all other parents had all waited in line despite the clinic’s overrun schedule. Every parent-baby visiting the clinic is there for a reason, and just because one parent is more vocal does not give them the right to bypass others in line. This kind of treatment is not only unfair but also undermines the trust we place in the clinic to manage its patients equitably. I am open to discussing this further if needed, but I sincerely hope that this feedback will be taken seriously and lead to positive changes going forward.

Z. A.

This is the third time in a year that I have brought my daughter to see Dr Lee Khai Pin. Dr Lee was always consistently patient with her and us as parents, thorough in his examination of her and in explaining the situation and treatment to us as parents, and reassuring to us. In all, he just have one of the best bedside manners that we have experienced across all the pediatricians. The operating hours are also good and walk-ins are accepted.

H. J.

My son had so much fear for doctors. Once i decided to take him to this clinic and this wa a perfect decision. I can’t express in words the amount of love and care that the doctor showed to my kid. He made him so comfortable that he is super happy to go into the hospital and see the doctor. The doctor doesn’t rush on the diagnosis and takes time to understand and then make a decision.

M. H.

Wonderful and warm experience from start to finish. Dr Mohan is very meticulous and listens to your concerns, she will takes time with the patient to help them with their health issues! Similarly nurse Cassandra is very friendly and professional too! Walked away, very impressed with the overall experience - highly recommend!

C. C.

Wanted to update this review based on recent experiences. I would not recommend the clinic for parents with urgent care needs. Twice we went down at 8.30am once for my son’s fever and once for stomach flu. And both times we were turned away because we didn’t have an appointment. Not that we didn’t want but hey we can’t predict the onset right ? In the case of his tummy flu, my son was weak from vomiting overnight. So we rushed down before the clinic even opened. My MiL approached dr lee as he came in for work but was turned down citing his appointment schedule. He referred us to kinderclinic instead . Eventually he did offer to see us at 2pm but we declined as my son seemed weak. Tbh I was taken aback by the clear rejection especially given our experience in the early day but i understand appointments come first … nonetheless I would like to update parents so that they can make an informed decision. —— We saw Dr Lee just before the CNY break because of my son’s persistent fever. Dr Lee was patient and was amazing in building a connection with my son. He explained his diagnosis clearly and his confidence was reassuring to us anxious parents. The nurses were efficient and really friendly and the clinic had a really positive vibe. Rates and cost of medication/tests were reasonable for a private PD. I highly recommend Dr Lee and his team of nurses.

A. A.

Never felt compelled to write a review until now. The nurses were wonderful, took the time to get my 1.5 year old child to warm up to them so he wouldn't feel uncomfortable. They were also very helpful (helped me carry my diaper bag into & out of the room as well as brought the tablet to me so that I didn't have to stand to fill up the form). Dr Mohana was gentle with my son & was thorough in the checkup and clear in explaining what should/shouldn't be of concern. I think what I appreciated most was Dr Mohana didn't push for medication. Overall, such a pleasant visit. Thanks everyone at Parkway East Paediatric Clinic for such a smooth experience.

H. K.

We had a wonderful experience with Dr Mohana. We had brought our newborn in for his routine assessment and vaccinations. She was patient in answering all our questions and thorough in her assessment of him. The vaccinations went smoothly and her gentleness and skillfulness definitely helped. The whole consult was pleasant and unhurried. Would definitely recommend!

J. L.

As a typical user of social platforms, I would usually only post complaints online and not the good review, but this clinic really deserves a good review. You can feel that Dr Mohana and her team really cares about nursing your kid back to health, from the diagnosis of my child's problem to instructions on medication and caring of my child, everything is done in a clear and concise manner. Highly recommend this clinic to any parent.

S. G.

Dr Mohana has seen my 3 kids (all below 6 years old) for a range of reasons - from skin ailments for management of falls and cut on the scalp. She is patient, friendly and most importantly of all, gentle with the kids. The nurses, especially Cassandra, are wonderful and kind too. Most importantly, for all my visits so far (more than 5 times), I did not have to wait for more than 10 minutes each time. Highly recommended!

J. W.

Dr Mohana’s a GREAT PD. Explained my daughter’s condition in a very clear and detailed manner. Nurses (Rachel and Valencia) are equally professional and friendly towards us and our child. Allergy test was done fast and well, and it’s certainly a great first experience for us, and we would definitely recommend them to any families with kids. Thumbs up!

M. L.

I was so impressed with Dr Mohana and her staff. They are so thorough with each assessment and go out of their way to make the kids comfortable. Thank you very much for your kindness and patience. I wish I brought my kids to you sooner. Highly highly recommended this practice.

Z.

Dr Mohana is an excellent and efficient doctor who demonstrates care and concern for her patients and caregivers. Her Professionalism , Expertise and profound knowledge are beyond words. Thank you for your selfless and sincere ways in caring for my child. You are a perfect example for anyone to emulate as a person. Highly recommended. Thank you from the bottom of my heart Doctor Mohana😊

J. L.

We'd initially been assigned another PD upon my child's birth, but were not satisfied by the PD and his clinic's services. We were recommended Dr Mohana by a neighbour who works at the same hospital, and are so thankful for being introduced!! Dr Mohana is patient with all our questions, takes time to clearly explain her diagnosis, and all around just very warm and kind. She gave us the assurance we needed as first time parents. Same goes for her nurses, Rachel and Cassandra are always cheery and welcoming, and very clearly have a genuine love for children. They've also been very helpful with answering minor questions over the phone with prompt follow ups. The clinic is never crowded, and we've never had to wait more than 15 minutes past our appointment time. It was always a pleasant visit to look forward to and our baby is doing much better, thanks to the team. Thanks Dr Mohana, Rachel and Cassandra!

G. k.

Dr.Mohana and her staffs Outstanding patience. My naughty 18months boy screams always whenever we visit but the way Dr and her staffs handle was much appreciated. Dr is very much understandable, listen our concern/queries and respond our queries rightly. Highly recommended. Awesome Nursing stuffs too.

S. A.

I visited Parkway East Paediatric Clinic today for the first time. The whole process of registering was very smooth and efficient. The nurse was so lovely and kind to my son, engaging him whilst taking his height and weight.. She also gave him stickers saying he was very brave at the end (that was very sweet! Thank you!) We also got to see Dr Mohana who worked her magic. She is a very patient and caring doctor and my son took to her almost immediately! She coaxed him to let her have a look at his arm which was hurting and though he was hesitant at first, he let her do so as she was distracting him by talking and asking him questions. It was such a wonderful experience and Dr Mohana is truly a dream for any child or parent alike. I also like that she is a holistic doctor who also does not prescribe tests etc immediately but takes time to see what is really the root of the problem. I would highly recommend PEPC! Thank you for such a positive experience

E. L.

Brought my daughter to see Dr Mohana as she has rashes for the last 6 days. Dr Mohana was very patient with us. She slowly examined my daughter rashes, heard about my older son's allergy. Recommended to do allergy test on just a few allergens. Thank goodness my daughter didn't has an allergic reaction. Thank you for the team for answering my call during lunch hour and slotting us in for an appointment on the same day. Will keep in mind to visit again when we need to! :)

L. K.

We welcomed our newborn on 22/6/21 at PEH and happy with our decision to have chosen Dr Mohana from Parkway East Paediatric Clinic as our child's PD. She is approachable, attentive and professional when attending to the newborn while in the nursery. She provided detailed updates on our newborn during our stay at the hospital. We returned to her clinic for follow-up checks and as a Mummy, I felt very assured and am pleased to be in the safe hands of Dr Mohana and her team of professional nurses. I could feel their sincerity and warmth towards caring for our newborn. What stood out most for us was that Dr Mohana was gentle when checking the newborn, took time to answer all the questions we had, explained to us patiently in detail for our better understanding and provided useful tips in enabling us to provide the best care for our newborn at home. Big thank you to Dr Mohana and her team of nurses who attended to our newborn - Nadia Zahra!

K. O.

Couldnt say anything more. We are truly happy we met Dr Mohana and her Nurses. We are treated with utmost care, and answered all our questions. Once you speak to any of then, you will feel you are in good hands. You can feel empathy and concern. I already did recommend to my friends and will keep doing so. Thank you to Dr Mohana and the nurses! ❤️ much love -Kylian

N. K.

Doctor and nurses are very pleasant and the kids are very comfortable with staff since they are friendly. To add further, I accidentally left one of the medicines in the clinic and one of the staff went out of the way to deliver it to my house during her lunch time. Can't thank them enough for the wonderful service.

S. S.

Went today at 2pm to check my 11 month old daughter's food allergies. We stay in Jurong but we travelled all the way to the east because the last time (which was our first time) we went there, we had a pleasant experience. Again, today, we were not disappointed. The nurses at the front desk were attentive, caring and pleasant. Dr Mohana was knowledgable and turns out food allergies are her forte'. We were glad we came here again. Thank you!

P. C.

We have consulted Dr Mohana for our 18 months daughter twice as well as for her usual vaccinations. I highly recommend the clinic because of Dr Mohana’s ability to perfectly diagnose the problem, show real care for patient as well as provide effective treatment. The staff members are so nice towards visitors specially Cassandra, Sya and Fariha. Thank you!

A. A.

Dr. Mohana and Nurse Cassandra are patient, friendly and helpful. Dr. Mohana is comprehensive in her assessments and more importantly, she listens to what we parents have to say and what we think before she does her checks. She avoids making any assumptions and her explanations are easy to understand.

K. G.

Dr Mohanna is a very detailed and patient doctor. Unlike other PD who like to give a lot of medicines, Dr Mohanna usually just prescribe necessary medicine/ treatment to my little one. She will also explain to parent what medicine she prescribe and why. She puts my mind at ease. Thank you Dr Mohanna. Not to mention, her nurses are all very nice and friendly too!👍🏼👍🏼

P. L.

Dr Mohana and her nurses are really caring and patient 😊 Through the few interactions with them, I always felt assured that my baby is in good hands. Highly recommend Dr Mohana & team!

R. w.

This is my first time visiting the clinic. As a saying goes, first impression counts. This clinic met my expectations. The service is amazing. Dr Mohana and her staff are really friendly, kind, patient and professional.

H. Y. Q.

Dr Mohana is very patient, friendly and clear with her explanations of her prescriptions. Nurse Fariha is very kind and helped us alot with the medication process.

Y. M. R.

Everyone at Parkway East Paediatric clinic is incredibly caring and patient. They are very good at making little ones feel comfortable. Dr Mohana is one of the best paediatricians around. I highly recommend this clinic

E. L.

Thankful for Dr Lee and his team for getting our baby back to shape from a nasty virus. Very good experience.

e. g.

Our family and baby hopes dr lee will be back. All of us misses him and his professionalism

S. L.

Very kind and gentle doctor with vast experience to give the right advice for my child. Excellent staff service as well.

A. l.

Dr Lee is very patient and professional. Nurses are nice as well.

D. L.

Dr Mohana and her team are very patient and kind to our newborn girl.

L. T.

Dr Lee very patient and friendly with the kids, well explain for our enquiry.

K. K. D.

Super friendly and gentle staff… gave gifts to my younger one and she was so happy..

D. Y.

Very friendly and heartwarming for kid, reasonable price and give good recommendation for kid health

N. J.

Extremely caring and knowledgeable healthcare professionals here. Highly recommend. 5 STARS!!

H. L.

Patient and detailed explanation by doctor. Nurses at the counter are also professional and friendly.

n. a.

Thank you for going above and beyond to help us. I admire your dedication to always putting forth excellent work.

d. c.

The doctor is super professional, and gentle and kind-hearted!

K. R.

Excellent service and clear explanation by Dr Mohana!

E. L.

Friendly and professional

s. C.

I am Korean with a 22 month old son. Although the baby has been living in Singapore for about 4 months, the baby is often sick, so I have to go to the emergency room and pediatrician several times in Singapore alone. Not all pediatric clinics are good, but this pediatric clinic in particular provides very friendly treatment from the staff and doctors. It was especially difficult because I received a misdiagnosis from another pediatrician, but I was very grateful to receive proper treatment results here. I was lucky to meet Dr. Lee Khai Pin because I have never met a doctor who is so kind and faithfully provides treatment according to the patient's needs. I am a Korean with a 22-month-old son. It has been about four months since I lived in Singapore, but my baby is often sick, so I have to see several emergency rooms and several pediatrics in Singapore alone. Many pediatrics can't be all good, but especially here, both the staff and the doctor are very kind. In particular, I had a hard time receiving a misdiagnosis from another pediatrician, but I was so grateful to receive proper medical results here. I was lucky to meet Dr. Lee Khai Pin because I had never met a doctor who was so kind and faithful to the patient's needs.

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