Reviews of Fujioh International Trading Pte. Ltd.. (Appliance Store) - Singapore (Singapore).

Fujioh International Trading Pte. Ltd.

499 Customer reviews

93 User comments

Appliance store

Appliance store

3014A Ubi Rd 1, #06-04, Singapore 408703

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Information about Fujioh International Trading Pte. Ltd. (Appliance store - Singapore, Singapore)

Check place details, opening hours, peak hours, contact information, photos and real user reviews.

This place has excellent reviews and demonstrates great customer service. Highly recommended!

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Reviews of Fujioh International Trading Pte. Ltd.

P. 3.

Fujioh my number one choice so far no doubt. As I had been using their hob & hood for around 8years previously when I move into my bto unit end 2016. But recently cause of wear and tear and it's already nearly 8 years old, I decided to contact them back directly to exchange a new hob. Karen from the head office attended to me , give me great advice and recommend me the very best one within my budget. Delivery and installation was done on 7th Aug by KJ Wong who did a great job and well communicate towards the usage of new hob. I am impressed with their service and had recommend to some of my friends to Fujioh. Kudos to team Fujioh. Thank you so much.

M. Y.

Ivan was really very informative and helpful in explaining the hood and hobs and recommendations us based on our needs. No upselling, no pressure and was a very informative and friendly chat! And we have decided on what we want! Thank you so much :)

C. S.

Met Thomas who is extremely knowledgeable with Fujioh products. He helped us greatly with our buying decisions! Strong recommend to get in touch with him for Fujioh products.

M. L.

I bought a Fujioh 5035 SVSS 3 months ago and the burner on the left got choked eventually. I then went to the showroom and spoke to this lady, called Karen. After having to explain to Karen my problem. She sent the technician to my house to check the burner. I am very pleased with her After Sale Service. Thank you Karen for being so helpful and efficient at work. Keep it up👍

H.

Went down to the showroom to enquire about hood + hob for my new place and was served by Karen, she was patient in explaining the differences between each model and has never once been arrogant about their product superiority, I like the upfront sharing and no pressure conversation we had! It was very genuine as she even chased after us to pass us the brochures so we could refer to them easily when we were shopping around, thank you so much!

M. I.

Very helpful customer service. Helped to troubleshoot my hob problem through whatsapp and phonecall promptly. Ivan advised exactly where to clean to resolve the issue. Quite impressed by how they willingly offer advice to resolve the issue for free! Other company would probably push for servicing or change sparepart, but they encouraged me to clean myself so i dont need to pay

C. Y.

I was blessed to have the kind assistance of Karen.. who was very acknowlegeable and patient in recommending me their latest products via WA! I had more questions and comparisons but she was able to address my concerns promptly and provided me the confidence of my choice. She was also proactive in helping me source for promotions with their vendors. I feel i lucked out with her help!

K. C. W.

Friendly and helpful customer service! Thanks Karen, I can start using my hob!

J. L.

Made a call to the service centre. Karen who took my call was very helpful and resourceful. She requested to see photos of my hob and check with the tech dept. It turns out we misplaced the metal plates which caused the fault. If we had based on standard answers, I would have paid a dear fee. Thanks Karen!

A. “. Y.

Good customer service!! Help to resolved my stove in few minutes, short video clip is provided if customer like me kanchiong and can't wait for technician to come. Really helpful!

E. F.

Susan Ng from Plaza Sing has provided good service by answering to our enquiry and helped us to decide on the product to purchase.

S. S. K.

Fujioh was very prompt to send Mr Wang from An Tai services Quick to diagnose the problem and fixed my cooker fan within 20 mins. Very satisfied with the work

N. Y.

Customer service are superb. Able to resolve small issue through whatapps and phone call in a very short period of time.

G. S. L.

Good service given. I lost the cover of the stove and able to purchase it very promptly at Fujioh showroom. Very courteous staff.

A. K.

Service call center staff, Ivan, was very patient and knowledgeable. His professional guidance over my service and purchase process is reassuring.

E. o. E.

Called the service center and karen picked up my call. She was able to provide solution to my hob's problems. Thank you for the good service.

P. D.

Fantastic service by EDDY! Delivered on time and also with care, and helped to make sure unit is secure and safe after delivery is completed, with photos updates. This what we are seek in delivery services, a peace of mind!

Z. H.

Great delivery service by Eddy from Fujioh. My items was well delivered today. Before delivery he called to confirm and updated me with photos after delivery. Thanks so much!

N. C.

The technician is very helpful by explaining the issue of my hob & things to be taken note of.

C. Y.

Karen know the products very well, explaining the pro & cons of each models of hood

P. W. W.

Karen has been attentive and dismayed service excellence in her knowledge of Fujioh stove products in the showroom.

Y. A.

Karen is extremely helpful, demonstrating tge products, giving suggestions and sharing her knowledge and experience. Two thumbs up!

Y. S.

I had a Stove fault and contacted Fujioh helpline. Their service were superb! Patient and professional throughout. They even send video to help explain how to fix the fault. Kudos to Karen and her colleague. No regrets choosing Fujioh as my 1st choice.

A. L.

We went to the office showroom and was assisted by a really lovely lady called Karen. She was so helpful in addressing all our queries and knowledgeable about the products the company carries. What we especially appreciate is the fact that she doesn’t upsell or try to push for sales but rather to see what cater best to our needs. She was proactive and even took the liberty to do a demo on all the diff types of hood & how to assemble and clean them. We truly appreciate her time, effort & exceptional service. Thank you!

d. t.

Karen has been very helpful , and follow up my order closely ( I usually have a busy schedule and always forget after one or two days ) she will constantly follow up with me and provide me lots of neccessary information and understand my needs . This has actually speed up my decision and ease my mind. And these days , it is hard to have such a quality service anymore Thank u Karen for the service rendered to me and keep up with this great service ! Yours sincerely , Mdm Teo

S. A.

Wonderful customer service. I called the first number I saw on the website. My gas hob both burners have issues with no fire thou my gas cylinder was still full. Only one burner. Originally could only schedule the tech to come on Thursday, but I had to ask if they could help out urgently as I was WFH only on Monday and Tuesday. My elderly mum may not be able to explain the situation. My goodness the Customer Service lady Karen, went the extra mile to squeeze a slot immediately on the same day. SO grateful for the team to accommodate thou I know their schedule was packed (the tech came and I saw the list of appointments he had). The tech came and was so polite and explain to my mum on what needs to be done in the future for such cases. Kudos and I won't hesitate to purchase items from Fujioh next.

f. t.

Excellent service with genuine intention to provide solutions. I first contacted their hotline in April to ask them which cooker hob can fit my current stove top. My contractor had done it in an uncommon dimension that did not seem to fit any of the available hobs. Most other shops brushed me off with generic answers that didn’t address my stove top dimensions. Only Fujioh store at Ubi took the effort to listen and try to understand. In the end the solution they provided fit my stove top well. I am very appreciative of their service and definitely recommend going to them.

J. Y.

Served by Karen. She is knowledgeable, proactive and so so helpful and pleasant. Best customer service I have experienced in a long time. Melvin was also very helpful. He could tell straightaway looking at the photo of my stove, what my issue was. Am very delighted with Fujioh staff's customer service. Thank you Karen and Melvin Jennifer

S. C.

Eddy, is nice to call when on the way and even provided photos after delivery to show. Well done !!

L. C.

I just wanted to give a massive thumbs up to John for helping me pick out the perfect stove and hood for my kitchen. He was super attentive, knowledgeable, and really took the time to understand my needs and preferences. Trust me, if you're looking for someone who knows their stuff and cares about making sure you get exactly what you want, John's your guy. Thanks again, man! Appreciate your top-notch service!

J. L.

Karen is very helpful n patience in helping me with product warranty registrations🙏🏻 Thank you very much !

K. W.

I have moved house 3 times & each time we will use FUJIOH cooker & hood. My children also uses the same brand in their own home. I recently had issues with the Inner Cap & Decorative Cover of my 2 burners due to ageing & heavy use. They supplied me with the parts & also gave useful advice on caring for the burners, going forward. I am totally impressed with the prompt & friendly service - thanks again, guys

d. w.

Delivery by the team was superb. Especially Eddy who was helpful, patient and proactive with extra mile to meet my schedule difficulties. Hence, an overall positive experience. However the customer service via phone call has room for improvements. Information accuracy, timeliness of responses and proactiveness can be improved. Nonetheless the issues were resolved eventually.

M. T.

Thomas was great at explaining the features of hob, hood, water heater and oven! Thank you!!

B. L.

Extremely satisfied with the service rendered by Karen. She is very professional, knowledgeable and patient.

E. T.

Karen from service team was very prompt in her reply and has good product knowledge to provide good advices. She was patient to answer my queries and offered alternative solutions where needed. It is hard to find good customer service agents these days in Singapore. Good job, Karen! Keep it up!

T. C.

Karen's service is good. Overall very confident with their products.

s. a.

Great sharing from Ivan! Very knowledgeable about their products and not pushy at all.

A. P.

Great service from Susan! Very helpful and knowledgeable!

C. S.

Great thanks to Karen, Melvin, Leona for their kind and patience in introducing Fujioh Hob and Hood models to us. Their detailed and meticulous explanations meant a great deal in us choosing the right models for our usage. KUDOS guys!

e. c.

Thomas is very patient and knowledgeable. He made effort to answer our queries

K. H.

Bought their products and impressed by their aftersales service when the technician Mr Wang KJ came over to fix just a small missing bolt on the very next day after i informed them about it. I’m very happy with the prompt support provided!

C. W.

My husband and I are very impressed with Fujioh's staff service and the person we wish to commend is Karen Liang who went out of her way to assist us in selecting the right gas hob and cooker hood for our kitchen. For all our questions we asked, she did her to explain in the way we can understand. She even went to call her colleague Melvin when we asked questions that she could not answer. We were very happy with our experience with Fujioh and we bought the correct gas and hood as recommended by her and her colleague Melvin. We definitely would recommend Fujioh to our friends who might be shopping for their kitchen appliances.

Y. T.

Technician came down and resolve the issue in a fast and professional manner. He provided us with recommendations and tips too. Great service!

C. A.

Great place to test out and. Also a great sales for us would recommend

N. Z.

Thank you for the wonderful service. Mr Lim is highly experienced- was able to resolve the issue within 10mins of popping by. Was very helpful too in sharing tips with us on how to clean and better maintain our oven. Truly appreciate for going above and beyond!

N. M.

Mr Lim was very prompt and because of his experience, he could narrow in on the possible issues of the oven immediately. He also gave a good overview on how to maintain the oven based on my specific usage of grilling and baking which is very generous of him (and not general spiels often made by others). He ensured the oven was in good working order before leaving. Overall a pleasant experience and I appreciate Mr Lim's service on this matter. Many thanks!

S. K.

I am very grateful to Fujioh staff Miss Karen for her patience in assisting me in registering the warranty for the product. Let me have more confidence in your company's products. Thank you Karen.

C. W.

I bought a set of hood and hob for my newly renovated kitchen. Karen was helpful and patiently shared the maintenance information with me. Hope to deal with her again.

J. T.

My first time buying Fujioh hood, hob and oven. Yet to install, hope it’s good! Eddy called me before delivery and he delivered earlier than the timeframe. Thank you 😊

q. c.

Very happy with the service Group…keep it up Thanks Karen

M. R.

Eddy! He is epitome of service! His delivery is excellent! He helped with my concerns and enquiries with a calm and collective manner! Kudos Mr Eddy!

E. c.

Firstly, thanks Ivan & Mr Wang (70+years old slim build uncle) for their awesome service. I got my stove last year & warranty was 2 months expired. Transportation & spare parts waived off completely. It lighten my burden bcos of recent retrenchment. Is no joke without holding a job.👍😚

C. M.

I find their service pretty good the 3 times I needed to interact with the staff. The CS is not as bad as I expected after reading the reviews here. I can always contact them unlike another brand, Rxxxx. Maybe I was just lucky with my interaction with them.

C. J.

Need to find a knowledgeable staff to help you. Called before heading there, guy on the phone said that we could bring our item there to check. Lady who greeted us when we reached insisted we needed the model number. Colleague behind took the sample we gave and found us the right one.

S. C.

Staff Xavier Thank you for being so careful with my package and making sure they arrive safely. Thanks for doing a tough job so well.

S.

Mr john service was excellent, explained every question i asked and also let me understand more about hood and hob, his very patient and friendly.

J. a. N. S.

Service Technician Uncle Lim was very patient in listening to our needs, test it out and fix the problem. He also offered solutions for us to troubleshoot if it’s a recurred problem, before needing to call for servicing again. While the problem might be a manufacture problem, Uncle Lim has been very professional and explains to us based on his experience.

X. L.

I like to feedback Thomas, I called in and thomas pick up my call and give me a very professional advise on my gas hob. Very details and make me feel so present to give him a good review , I feel peace of mind on the gas hob now. Thank you Thomas

S. N. A. J.

The response was very prompt & and advice given by service engineer solved the problem. Thanks

w. c. w.

Karen is very knowledgeable regarding our Fujioh cooker hood and gave very good advice on how to use our cooker hood and how to use our cooking hob. Thank you Karen.

H. B.

Thank you for Fujioh Techician Mr Limat for his good service. He has shared his tips on maintaining my built in oven & gas stoves. Than you so much.

S. E. a.

John ea is a best salesman he provide a good service for me and he is friendly like a family member,and he also provide so many suggestion to let me choose

K. L. W.

Mr wang visit our house to repair our water heater that is having some issues.very pro n explain to us e reasons for the issues and solved the problems quickly.thank you Mr Wang and the Fujioh Team.

S. R.

Great introductions and comparison given.

k. c.

John is knowledgeable and friendly in introducing and explaining the products , very pleasant talking to him

J. L.

The technician brief the importance of oven used at least once a month. Also guide us through what to lookout for when using the oven.

M. J.

Susan is a great lady.

N. J. M.

Xavier being polite during delivery service. Keep it up the good work. Thank you for the great service 😀

S. N.

Delivery done by Xavier. Prompt and in well received condition. Thank you!

J. S.

Went Fujioh office to buy replacement parts for my burner. The sale person was very helpful and offer me their last piece. Lucky me.

J. C.

Service staff Ivan Lee very professional & friendly, will recommend friends & relative to purchase Fujioh brand.

P. O.

Service was superb, fuss free purchase. Mr Melvin is very patient in explaining to me about the different type of hobs. 😄

P. J.

John Ea has provide a excellent product knowledge and service, well done

k. c.

Excellent service from Xavier Ho,helpful and informative 👍great product too

L. H.

Eddy is very friendly and nice. Items delivered in good condition

G. A.

Dear Xavier, thank you for the hard work you do every day. Excellent service and polite.

P. N.

Great thanks to Mr Xavier Ho for the good delivery service

W. L.

Vivo name John very knowledgeable and give good service

y. l. (.

Xavier provides prompt service and delivery:)

M. E.

Installed Gas Hob FH-GS7030 SVGL, bought directly from Fujioh! Sales Executive 👍🏻👍🏻👍🏻

d. t.

John ea is very friendly and very good service?

Y. B. L.

John EA In June, I went to Vivocity Best Denki to buy a hob and hood. At that time, this John was serving me. After I asked him a few questions, he answered the answers I wanted very passionately. I felt that he was very passionate. Professional product knowledge and attitude towards customers. ☺️.. I personally think he can do better, come on John

I. D.

Susan Ng, good customer service.

X. X.

Excellent delivery service. Thank you Xavier.

X. W.

Your service is great!

Y. L.

K. H. C.

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