Reviews of Mayer Marketing (Service Centre / HQ). (Appliance Store) - Singapore (Singapore).

Mayer Marketing (Service Centre / HQ)

1011 Customer reviews

91 User comments

Appliance store

Appliance store

Appliances customer service

71 Ubi Cres, #06-02, Singapore 408571

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Information about Mayer Marketing (Service Centre / HQ) (Appliance store - Singapore, Singapore)

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This place has excellent reviews and demonstrates great customer service. Highly recommended!

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Reviews of Mayer Marketing (Service Centre / HQ)

J. L.

Mayer's service staff is top notch. They are very patient and responsive. The past reviews are indeed a true reflection of their exemplary customer service. Strongly recommend them to anyone interested in getting their products followed up.

A. T.

Dear Mayer Team, We would like to extend our heartfelt thanks to Ms. Christine Tan from the Mayer Service Centre for her professionalism and competence in fulfilling her duties and responsibilities. Kudos to Ms. Christine Tan! Warmest regards Alfred Tan

H. L.

I went to this service center to repair my fan. They were also selling refurbished appliances. I bought a dehumidifier for only $30, Good value ! Thanks Hayley and Christine.

C. C.

The motor of my Mitral fan spoiled after about three years and will be replaced for free due to the warranty. There was a service charge of $15, which I think is reasonable. Product is expected to be ready for collection after three working days. The service staff were attentive, helpful and polite, which is a breath of fresh air. The service centre also has plenty of products on display, including new and second-hand appliances at great discount.

V. L.

Came from Boon Lay, to service my fan, with prompt email reply. No waiting time. On the spot service and repaired in 15mins. Under warranty. Very friendly staff and good environment.

K. S.

We have this semi integrated hood from Mayer since 2022. This happened before and I had to call Mayer in 2022. So recently the hood has been shutting off after 40 seconds again and I forgot the steps to solve this issue. I procrastinated for a few months and after just a call to the after sales helped solved the problem. The lady on the line was friendly and patient. She explained the step to rectify the problem and give advice on how to avoid the same mistake in future. Thank you very much! I am a happy customer!

K. P.

Had very good experience with staff for helping to choose the correct product & their best services to pack. Many thanks to staff Karen, Hayley, Hui Jing & Cristene. Their service much appreciated!

M. W.

Karen, is very helpful, the repair cost for my old air fryer was $50..not worth to repair, so she recommended a display set $60 with 3 mths warranty... 👍

R. G.

Updated 4th Oct 2023. A visit to rectify a minor issue. Service was fast and all the staff was friendly and efficient. Thanks again. It was a very pleasant experience. All the service personnel are very friendly, prompt and effective. My fan was fixed in only 10mins. The staff tested the fan in my presence and make sure that everything is alright.

A. C.

I was skeptical about how the service would be after my wall fan stopped working in less than a year but the customer service from picking up the phone to repairing in under 1 hour was fantastic. They knew about all their products and were able to recommend some new products to me too of which I purchased one. I’ll definitely buy more Mayer products knowing their customer service is top notch.

V. L.

Special thanks to Mayer team best employee service to: Huey Jing (sales) Christine (sales) Huang Hua (technician)

k. m.

A great place for lots of option. One could find a bouquet of all their products under one roof. Not to forget there are lots of great deals for display set. The staff is one of the best customer service focus. Definitely a place to visit before buying any appliances

M.

Their after sales service is highly commendable. Staffs were easy to deal with in person and via phone call. Thank you

M. H. I. M. A. R.

Karen has been very helpful in assisting on my RMA request. She has been very polite and helpful throughout.

s. j.

Great customer service. Karen attended to me & was knowledgeable about the products on offer. Good selection of Mayer products in the HQ premises too

N. r.

Karen and Christine are very helpful in providing us an exchange for the mayer product that we’ve purchased just a couple of days ago…they deserve a recognition for their quick n efficient service. Thank you ladies for assisting us

V. C.

Very helpful and patient staff, especially Christine and Amanda. They spend much time explaining the merits of the various fan models and also showed me brand new/unused display sets that are hugely discounted. Great service overall.

A. B.

I would like to say Ms christine was so helpful. Assisting me through out with a smile. 5 STAR for her service. If i could give more star i would. She is awesome. Tq mayer and Ms Christine.

J. C.

Went to Mayer service Centre to get my mistral fan fixed. Upon checking, I was told that it will take a few days for repairing. Karen, one of the Mayer staffs was so kind to offer swapping my faulty fan with the new display fan at no cost. It’s rare to come by such great service hence would like to give a shout out to Karen!

M. C. W. H.

Service is excellent. Managed to have my fan repaired on spot within 10mins. Thank you Mayer.

M. S.

Ms Karen is very courteous, friendly and helpful in providing excellent customer service. I'm very pleased and happy to experience a warm, welcoming and friendly service. Thank you and much appreciate it.

B. P.

Thank you Dan, Christine & Lily for your excellent service and pleasant disposition.

C. P. O.

karen service is good and awesome. Thanks Karen.

L. V.

Karen was so nice to replace my electric water kettle instead of changing the parts!

L. M.

Served by Karen Sin and purchased a Mistral Air Cooler. She gave me a detailed explanation on how to use the cooler and all of its features. Fanstastic customer service from her.

B. C. L.

I am very happy with Mayer for giving me a 1-for-1 exchange for an Electric Airpot which had a defect within the 1 year warranty period. Wow!! Very very helpful indeed!👍👍The exchange was given without hassle and staff Amanda Chee was helpful & polite throughout! Thank you Mayer Marketing!🙏

L. M.

With Karen's help, I was able to get a replacement fan on the faulty one I had.

T. A.

Come to purchase the air fryer, served by Hueyjing, very good service ,thankyou

D. E.

Karen was very helpful. The whole process was quick and fuss free

A. F.

Went to the HQ for some reasons and was attended by Ms. Hayley and her colleague Ms. Karen. Both were very attentive listening to us and our issue was professionally attended to. Great customer service staff are hard to come by nowadays and there are a keeper. Keep up the good work!

T. S.

Went there to get my toaster oven fixed due to error code. The staffs were very friendly. Even though they couldn't find my e-warranty, they re-applied it for me. And they fixed the problem promptly. Didn't have to wait long.

K. B.

Very helpful service from Ms Karen .. was looking for the spare part (timer knob) for my air fryer ard 1 month ago . They have no stock when I call them up and they will update me when is available and today I received a call from Karen which I did not expect. She say that the spare part I’m looking for is available and she even call me and tell me how to use the timer knob correctly. Thank you so much Karen for your service.

A. A.

By far the best service centre I've visited. Work done on my fan was quick, and the staff was very helpful. Karen especially was forthcoming and professional with her work. Kudos to the team. No regrets buying from mayer!

L. A.

The sales Rep. Amanda was well verse in product knowledge,she was very helpful,pleasing and very pleasant. The rest of the ladies in the team are all so helpful and pleasant to talk too.

J. K.

Huey Jing was very patient in explaining the products to us which we really appreciate. She is very friendly n helpful too! Great working attitude. Keep up the good work!

M. K. R.

Helpful Staff with good customer service. Knowledgeable Staff

C. l.

Would like to share my experience and compliment one of the staff by the name called Karen from one of the department which was transferred the call to me by the technical support. Im very lucky to have met her. She had gone the extra mile in getting the transport team to deliver my faulty Air Fryer which i just bought during 9.9 sales from shoppee and its less then 2 weeks and its spoilt.I told her the the incidents i faced and i text shoppee mayer marketing which getting me no reply. She can sense the urgency and also having the empathy of getting the old folks to bring down to the service centre. Greatly appreciate your kind assistance and giving your outmost customer. Overall, i'm giving 4 stars for the whole incident but to Karen i will give 5 stars.

P. S. G.

Went to the Mayer service center at Ubi to get my standing fan repaired. Was served by a polite, courteous and very helpful lady called Huey Jing. The repair was completed quickly and I was done in less than 30 minutes. The place is clean and well organised. Overall, I had a very pleasant experience.

P. L. K.

Brought my air fryer for repair at the service centre today and the experience was great. Hayley attended to us promptly and explained to us what was wrong with the airfyer clearly. After repair she advised us on how to maintain the appliance. Thank you!

A. S.

Thank you Christine for yr great service. Very generous in sharing specification on each products. Ensuring we lock n open the products the right way so its life can be prolog. Keep it up dear

U. 8.

I always like Mayer products. Trsustworthy for the items I use to date. Prices also reasonable. So when the airfryer failed me after a few use, i took it to the service center at 71ubi. I called he shop online first and the staff told me to bring it over to the service center I bought it as a spare more than a year ago. They did it fast enough. It was just a knob change. I did not know that once you start the cooking, you cannot turn back the knob even if food is ready. I was told i broke it. Unlike other models, this feature was new to me. They charged me $5 cos warranty over. Even if it is only $5, it will be great if they waive it off cos i have no idea cannot turn it back. More for goodwill i had wished. Just sharing, when i damaged my suface pro and was in USA, i walked into microsoft center, ask them if i can buy one and the staff just took one and give it to me. This is exceeding customer service! WoW! For the feature , I think they should inform manufacturer to allow user to switch it off as and when we want it. I just think it was poorly designed for this knob. Other than this, the air fryer does a decent job. Service staff at the center were great! The online staff i chat with are also great. Once again, Thank you Mayer for prompt response and follow up!

N. C.

Excellent service provide . Very commodating to customers needs. Hailey, Eileen and Karen thank you for outstanding service. Very glad to purchase product. Two thumbs up for experience I have in Mayer.

A. C.

Purchased a Mayer hob (MMGH793) from Audio house in earlier Sep 2023. Found the 3rd burner is faulty and with yellow flame on both other burners. Ms Su from Mayer had arranged for a 1-1 exchange of the faulty Mayer hob on 20 Sep 2023. Despite all the issues, i appreciated the professional customer service handling of both Audio House(Teddy Lim) and Mayer marketing department(Ms Su). Kudos to you all.! Thank you!

C. C. K.

Customer service was provided at Mayer technical center is efficient, Karen actually is helpful and excellent customer service. I got my spare parts with less than 5 minutes, thank you so much.

T. P.

Ms Hayley is very helpful and patience in explaining the parts and item spoil. My appliance is rectified well within 30minutes. Thank you for your warm service.

D. T.

Sent my fan for service doe to motor not working. Served by Karan and the motor was replaced within the hour. Thanks to Karan and tech staff for their excellent services.

D. L.

Very happy with Christine service, she is very helpful & informative about the product. Love her service.

A. C.

Staff are friendly n helpful. Manage to get my stuff done within short time with minimum cost. Happy with their service.

C. S.

Called via phone, asked to bring toaster to change timer. Quick registration and within 20 mins part was replaced. A Ms Karen is indeed helpful. Ready to serve with a big smile. Parking costs at Excalibur Center for 50 mins cost me $3.56, steep for that run down building n poor signage in the car park. Exit is very poorly designed, one slight error will have your car scratched by the wall. Hope I need not visit this terrible building again.

S. K.

Beautiful experience visiting the showroom of Mayer to buy filter spare parts for the hood. They have the collaboration of Disney and Mayer appliances as well as appliances with prices for your budget and pocket. Their Staff are mostly friendly, courteous and helpful especially Miss HayLee. Highly recommended to pay Mayer Marketing Singapore a visit.

K. H. Y. G.

Karen is friendly, informative and efficient! Best experience so far, my fan motor part changed and returned to me in less than 15 minutes! Thank you so much!

Z. Z. O.

Fast response by Karen and happy for her service. Repair is quite fast and recommend to buy Mistral and Mayer products without worries.

S. T.

We were served by Karen and she was super friendly and responsive to serve us! Kudos to her and the Mayer team for the excellent and swift service!

N. L.

When in today during lunch hour and was served by 2 ladies. They were very helpful in helping me find the things i need even though some were not on display. Overall experience was pleasant and swift

k. c.

Huey Jing has been extremely helpful in her service today. We appreciate her patience and thank her for our ourchase.we will be in touch for future purchases. Chua YK

A.

Top quality service by very friendly service staff. Immediately attended to the 2 times I had to go there. Second time item issue was diagnosed and fixed within 15 mins!

N. M.

Very happy with my recent warranty service request for a kettle that went faulty. Amanda who helped me was very friendly and helpful. Thank you.

M. L.

Christine is very friendly and helpful. Great customer experience More than a service center. Will come back showroom to buy more products. Surprise to see wide range of variety of products!

P. M. S.

Karen was prompt in seeing to my needs. Servicing was done on the spot. I waited only 20min for my electric fan to be fixed. I'm happy cos I don't have to go back to collect

R. K.

I brought my fan here for repair and It was a very seamless process. Hayley was so helpful and explained what went wrong and also showed me around the showroom with other products that I was interested in too!

G. Y.

Bought a wine chiller. Very happy with service provided. Showroom so we’ll displayed. Thank you n will buy again. Thx to customer service staff: Hayley

A. T.

Christine, Janette and Karen provided excellent service of a 1 for 1 exchange of my kettle which was under warranty without any questions asked. Excellent service!

K. T.

quick and fast service,broken air fryer repaired in a week,was served by Hayley.

C. F.

A bit disgruntled that my fan LCD screen failed after less than a year. Service centre was busy but staff were friendly and trying their best. fan was fixed on the same day. Full marks for professionalism under difficult circumstances.

S. J.

Fastest service I ever had. Karen was polite and quick to assist. Great Job!

H. H.

Good service, polite and super fast. Thanks a lot Hayley. Well done Mayer you have a good service the customer.

H. L.

Hayley and Hui Jian are knowledgeable and friendly sales personnel. Thanks for the service provided. I have bought a Mistral oven. Appreciated.

G. Y.

Overall nice experience with the friendly and helpful staffs and patiently listen to what the customer are looking for. After sales service by mayer is remarkable

J. D.

Although the opening hours are until 6pm, the staff still entertained me without complaints! It's quite a nice showroom where you can get bargain/refurbished units. Technical guy even came out to explain the problem, kudos!

J. T.

Showroom is alright though not as big as the defunct showroom at Aperia Mall. Staff are helpful and friendly. Current location is a little out of the way from public transport and canteen at the building is under renovation so, drinks are only available via vending machine operating using coins.

J. L.

Good service. Replaced defective electric jug-kettle bought through Qoo10. Thank you, Christine.

M. Y.

Haley and Christine were very helping we were shopping for new kitchen appliances. Very detailed informations helped us to picked what we needed. Thank you

S. F.

The redemption coupon I received from TCL expired for one day. When I called to inquire, the service staff said it was okay and I could still come over to pick up the air fryer. The service attitude was very friendly and helpful.

f. Y. H.

The staff are friendly and helpful! If your fan is out of maintenance, you can get a free motor update with only a $15 crafting fee; return it immediately! 👍👍👍

C. L.

Ms Hueyjing has a very good working attitude and is very friendly. The service of other staff members is also very good. I am very satisfied.

P. L.

Thank you mayer hq staff for your help, Good service

T. J.

Karen thank you for your service thank you mayer merchant

-.

The place is hard to find, huey Jing has good service.

M. L.

Very good service hueyjing

L. H.

Good Karan

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