Reviews of Lexus Service Centre. (Auto Repair Shop) - Singapore (Singapore).

Lexus Service Centre

777 Customer reviews

91 User comments

Auto repair shop

Car repair and maintenance service

Auto repair shop

Chauffeur service

33 Leng Kee Rd, Singapore 159102

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Information about Lexus Service Centre (Auto repair shop - Singapore, Singapore)

Check place details, opening hours, peak hours, contact information, photos and real user reviews.

This place has excellent reviews and demonstrates great customer service. Highly recommended!

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Reviews of Lexus Service Centre

H. L.

I would like to commend Lexus Service Center for their efficient and prompt services throughout these years. My gratitude also goes to our dedicated service engineer, Mr Gerald Chew. Gerald always goes all out to keep me informed on the condition of my car and his attention is exemplary. I am not just driving a good car but I always have peace at the back of my mind that there is always a reliable and good service from Lexus.

V. T.

Great service provided very friendly and knowledgeable staff. He is able to solve all the issues of my car. Well done keep up the great job Mr Thomas Tan L M. 👍

B. F. M.

William has been fantastic in patiently explaining the various servicing checks and very pleasant to deal with. Fuss free and gave me assurance that he has the best of my interests taken care of. Good job!

d. b.

Great service from the staff here as always. 3rd time engaging Mr Thomas Tan as my consultant. He is friendly and professional, provide detailed explanation. Highly recommended 👍

B. Z.

Good service provided by Gerald. He is very detailed and explain to me the repair of my car in details. Also the service Center is newly renovated , good breakfast too !

P. T.

My new LBX has too many Electronic Features n getting around is very Tricky as I am already over the 70. Wen Feng is very helpful n Patiently Guided me to my queries. He is very Professional in Handling my many queries during my visit. I am very impressed.

J.

I'm highly impressed with Lexus servicing. They provide a comfortable resting area for customers and serve a good breakfast. Thomas Tan is very experienced in handling my queries and gave excellent recommendations. The overall service was prompt, and they completed everything in less time than expected.

y. n.

Lexus service centre is truly much better as compared to the other luxury cars service center out there. Their service advisor is not only highly qualified, they also don’t do any hard selling. It is always a pleasure to service my car here every 6mths, not forgetting how good their complimentary breakfast is 😆! Kudos to the service advisor Thomas for always making our experience really an Lexperience one! 5 Stars Always!

K. M.

Excellent professional servicing & advice. Thank you for the car wash and vacuum, great finishing touch. Could be better if small snacks or cakes were provided in the afternoon, due to the long waiting time.

Y. H. L.

Thomas is my service rep and he is very helpful. He is often willing to go beyond his duties to help.Very happy with Lexus and Thomas service.

K. C.

I was so pleased with the service from Thomas. He was very patient with my queries and gone beyond to speed up to get my car done within a day, he delivered what he promised, his professionalism and hospitality gave me a peace of mind…

A. H.

Many thanks to Service Consultant Thomas Tan who assisted me in resolving some issues with my car. Always ready to listen, he gives clear explanations and offers the appropriate recommendations and best options. Thomas also shares his sincere thoughts and advice on the upkeep and maintenance of my car going forward. All service requests are promptly and reliably taken care of by Thomas and the team. Thank you Lexus and thank you Thomas for your professionalism and exceptional service!

A. Y.

Cars are allowed to parked under the sheltered drop off/pick up points under raining weather, making those who have to board or alight do so in the rain. Very inconsiderate.

w. 2.

Outstanding services rendered by Weijun!! Sent my car in for mechanical repair & rattling noises. 1st time - the outcome is not satisfying, Weijun immediately offered me to send in the car 2nd time for full roadtest with tester to rectify the issues.. without any grumble!! Finally all the noises that annoying me for months has disappeared. Now enjoying my lexus again. Thank you Weijun & thumb up for your kind attention!

Y. B.

Always pleasant to come and have a cuppa and let them handle the car service.. best time to come is after 9 am as its a mad rush n long wait during 8 to 9 am. If u order breakfast then even better to take time to enjoy .. have choice too, asian or American.. enjoy

B. C.

I recently had a great car servicing experience from Thomas and I must say it was an outstanding experience from start to finish. Not only was Thomas incredibly prompt in his responses, but he also took the initiative to address any concerns I had with my vehicle. His attention to detail and commitment to customer satisfaction truly sets the service received apart from other car servicing experience. I highly recommend Thomas to anyone in need of reliable and professional car service. Thank you for exceeding my expectations!

s. w.

Great experience today for usual servicing. Thomas Tan was patient and kind in addressing our queries. Technician also provided valuable input. Thank you!

m. c.

Would highly recommend this Steven Chew ! Back to lexus for recall parts. He was very professional, very helpful & had a wonderful complimentary breakfast and car wash. Will definitely come back.

C. L.

Attended by Thomas. As usual he was most thorough and patient explaining and sharing his professional opinion on the OPU installation and service contents for the routine car maintenance/ service.

K. K.

Big thumbs up. For Wen Feng and the Aftersales Team. Top notch service and nice ambience. WF always goes the extra mile. Keep it up! Ken Tay

l. g.

Wen Feng and his team are diligent and professional, consistently maintaining their high standards.

A. H.

Would like to compliment Mr Thomas Tan and Uncle Ah Leng. Sent my car for servicing on 16 Aug. Dropped my mobile phone (iphone) in my car by accident. Contacted Thomas from Lexus Service who attended to me. Thomas took time and effort to search for my phone from service centre to sales gallery! It was Uncle Ah Leng who found it when he was cleaning my car. Very honest and helpful employees who will go the extra mile for their Clients! Love the Lexus experience!

M.

The environment is excellent, the food is great and Wen Feng and his staff are friendly.

D. W.

Wei Jun the service advisor is polite. He explained the process and advised the customer clearly, managing the customer’s expectations well. The staff serving the breakfast are fast and friendly. The food is good. Good experience for my first car servicing at Lexus Service Centre SG.

S. T.

Excellent service provided by William Tay. Resolved the problem I had with my seat belt in a jiffy. Thank u so much!

I. L.

Gerald , very professional and provides good services. Highly recommended

k. l. d.

Mr Goh KH answered to my call when I dial the 24hrs emergency support number. I was lucky as he was nearby and drove over to my house within 10 mins. That was fast. It was a one to one exchange as battery still under 1 year warranty. Mr Goh went on to diagnose the car and ensure everything is good before he left. Thumbs Up.

S. T.

Gerald has been very helpful and the renovated space is great!

A. A.

Thomas Tan from the Lexus Service Centre provided exceptional customer service. He efficiently handled my battery replacement, including the hybrid battery, without any complications. The entire process was hassle-free and remarkably smooth. His dedication makes him a valuable asset in customer service. I highly recommend his services!

G. W.

I wish to thank Jeffrey, Venial and Goh at the service team for looking after my vehicle when I encountered an warning light situation. It seemed normal when i could still drive when little that i know it could overheat the engine. The team quickly suggest that I needed to leave my vehicle as its a major job with other rectifications to be done. Consultant Venial and supervisor Goh assured the works could be completed by the next day. True to their words, fault was rectified and car was returned in excellent condition. Maybe rides better than before. Always trusted in my 20 years journey with Lexus and its team

T. K.

Excellent. Before driving a Lexus, I would send my not-Lexus-car to external service centers after the warranty of the car ends with the authorized dealer. For Lexus, I’ve stayed with them for the servicing of my vehicle even after warranty period ends. And so far, it has been a good 17 years with them. Mr Gerald Chew has been my service engineer for the bulk of these 17 years. There is just a great peace of mind leaving the vehicle in their hands. Even if Gerald does not happen to be around, I still know I’m in good hands with other service engineers. Value-for-money even though they are not that expensive relative to outside workshops. And they are always just a call away for every little hiccup. Highly recommended.

M. C.

I want to give a special shoutout to Wen Feng and Doy, two executive staff members at the Lexus car service center. Their exceptional professionalism and attention to detail truly made my experience unforgettable. Wen Feng's expertise and willingness to go the extra mile to ensure my satisfaction were truly commendable, while Doy's friendly demeanor and efficiency made the whole process seamless. It's rare to encounter such dedicated individuals who genuinely care about their customers, and I am truly grateful for their outstanding service. They are a true asset to the Lexus team and deserve all the recognition for their hard work and dedication.

V. L.

Concerned & caring service you can expect from Thomas👍

e. l.

I wanted to express my sincere gratitude for the exceptional service Thomas Tan provided as my car service advisor. Your extensive knowledge and professionalism were truly impressive. You went above and beyond to ensure that all my concerns were addressed, and it made a significant difference in my overall experience. Thank you once again for your outstanding assistance.

K. Y.

Mr Thomas Tan is very knowledgeable and professional. He assisted me in every way he could and he explained the issues patiently. Highly recommend him for your next servicing at Lexus.

A. B.

I met Thomas Tan today for my regular service session. He is very professional and detailed. He gave an advise for my benefit rather just selling the service or products listed which is may or may not necessary. Good attitude and friendly.

M. G.

Love the service experiences at Lexus service centre. To begin with, they have a user-friendly booking system in place for people (like me) who are not IT savvy. Very easy to book and re-schedule. Front desk Indian lady (sorry I forgot to ask her name), she co-ordinated everything from the time I dropped off the key. All I needed to do was to select my comfort seat in the lounge and waited for breakfast to be served. The very polite F & B staff were attentive and swift in serving breakfast and beverage of my choice. Nasi lemak breakfast was great this time round, an improved version of what was previously served. Rice was fragrant and the sambal, a killer ! Enjoyed the shuttle service to Wheelock place , a smooth and skilful drive in the latest RZ450, Lexus’s first fully electric model ! As always, my car was well attended by Lexus Advisor Jeffrey Lee. He made sure the car was checked thoroughly inside out. I enjoy driving the car but not good at remembering all the features, Jeffrey was patient walking me through each time I forgot ! Many Thanks to the Lexus team, for the pleasant experiences during my car servicing.

K. G.

My service consultant is Mr Gerald Chew. His service is excellent, gave very good expert advice about the car parts. Very helpful and friendly! Really a 5 star experience at Lexus Service Centre! Thank you very much Gerald!

A. T. K.

Very good service by Doy and WenFeng to service my vehicle SNT9681D

E. H.

Great ambience of service centre, most importantly with good service, know customer needs and value added provided by Customer Manager, Thomas Tan. Thank you for your great efforts!

h. s.

Mr Thomas Tan is excellent His experience make me feel confidence. Mr Thomas is good listener and polite .Make me come back!!! for the next servicing . Good Job Mr Thomas Tan

S. f. L.

Brought my car for checks due to some warning message. Thomas was very responsive and told me how I should handle my car when I told him about the issue and gave good postulation of the problem. He also gave me very good advice on the likely time required to rectify my car so that I can make arrangements for my work schedule. Everything was smooth and he was spot on on my car’s problem, and got the faulty part changed out within the 2nd day! Thereafter, he even advised me on what I should do should I encounter any issues with my car in the future. Thomas’s service was really professional yet personal at the same time! I really appreciate his after sales service. Lexus is fortunate to have him and able to upkeep the good branding of Lexus! Keep up the good work Thomas ! 👍🏻

C. H. L.

Service consultant Thomas demonstrates professional conduct both from technical as well as service perspectives. His advice is holistic and gave us the full picture before we made our decisions. He also put customer's interest first and always tries to make things more convenient for his customers. Appreciate all the help and advice he has rendered during our visit there.

T. K.

Lexus is truly a 5 star customer service center. The service consultant - Mr Thomas Tan was very helpful and assisted me in getting my issue resolved. Very polite and pay focus on the attention to the problem until it’s resolved. Excellent customer service ! Thank you Mr Thomas for your assistance today !

D. S.

Mr Thomas Tan is patient and clear with his explanation of the works to be done. Excellent! Exceptional!

N. C.

Efficient service by Thomas Tan, he make an effort to share guidance on OBU installation, very helpful 👍!

W. H. H.

I have been visiting Lexus service centre for a couple of years, and was always been attended to by Senior Consultant, Venial. He will explain to me about the servicing package without the hard selling. So I am already onto my second servicing package, definitely value for money. Since day one, Venial will always recommend to me what’s require to be changed or replaced for the vehicle, always explaining the reason for his suggestion as well sharing with me the possible of longer down time, before leaving the end decisions to me. Given his experience, his advices save me time and money. Making me more prepared and able to make the necessary arrangement. The reception team as well as the catering team also make my visit much more pleasant and my Stomach satisfied too. Not forgetting the friendly uncle that send me to the nearest MRT station after dropping my car. Keep up the good work and thank you

s. v.

My first time in Lexus service centre and I have had an awesome experience. Mr Thomas Tan was the service consultant who attended to me and he was very attentive and friendly. I would like to commend him and all the staff there for an excellent job.

C. P. C.

Thomas Tan provides excellence service . His explanation is clear and friendly.

Y. P. L.

It is a pleasant experience to service the car at Lexus Service Centre. The service staff are professional and friendly. Thomas, who took care of my latest visit was patient and explained the details of the servicing carefully. Although he just joined Lexus, he displayed the same professional ethos expected of Lexus. Thanks Thomas and Lexus for taking good care of our cars.

J. L.

Thomas Tan from service centre was attentive and patience in attending to my feedbacks, even called to follow up on my experience after the service. He is definitely one of the best service staff that I had dealer with. Great job and thank you Thomas. You are really an asset to Lexus

K. H. T.

Thomas Tan has provided clear explanation of the works to be done. Very attentive to details and service.

C. L.

The service advisor Mr Eric Tan was very professional and patient and he answered all my questions w/o any doubts and also he was accommodating all to my requests pertaining to my car’s servicing. He also updated my on my car’s collection time in advanced. Couldn’t really find any fault with his professionalism and definitely will look him up again when I am back for my next servicing! Thank you Lexus for hiring such a thoughtful and caring service advisor!!

E. Y.

Have always been servicing my Lexus at the Lexus Service Centre. Today is my first with Thomas Tan. He explained clearly what are the services required and diligently shared with me the cost involved for each. I am surprised to find out later on that he is quite new to the company as he was professional and knowledgeable.

T. H. T.

My service experience at Lexus has always been positive. The staff are all professional and polite. Everything is done in a very efficient manner. Added plus they offer a hearty breakfast to all customers who are doing their servicing. There is a choice of a local or western breakfast. The breakfast hasn’t disappointed.

S. B.

I just had my car serviced at Lexus Service Centre and my service consultant was Steven Chew. I want to take a moment to thank Steven for his patience and thoughtfulness. The servicing was not cheap but Steven gave me much reassurance with his thorough explanation of what needs to be done and care of details.

E.

Got my car servicing at lexus Leng kee, Mr Thomas did a good job in explaining the situation and solution to my satisfactory. Greatly recommend him to others. Will continue to use his service. Thanks a lot Thomas and lexus for the good service.

N. B.

Needed to change my car’s water pump and contacted Lexus in Sept. Thomas was assigned to serve me. He contacted me and got everything sorted out for me and kept very good correspondence with me till I was ready to drive my car over last Thursday. ( almost 2 months later) Everything was seamless from the moment I delivered my car to Lexus where Thomas received me to the collection of it , according to my time preference outside of their operating hours. Thomas has been most helpful and offered genuine sincere service throughout the whole process . Thank you Thomas

D. Q.

Have been servicing all our vehicles with Steven from Borneo for years and he never fails to deliver. Steven possesses in-depth knowledge for all Lexus vehicles and gives great recommendations on servicing and replacement requirements, of course only when necessary. Highly recommend to engage him.

J. O.

On behalf of my boss Mr Lawrence Ee, I would like to compliment your staff, Vernier. I have been owning a Lexus since 1990s. Vernier has been the best servicing staff I have ever met. Age is but a number and I am truly impressed with the service he provided me. Yesterday I almost wanted to buy a 300H car with Sam. I like the wild factor and also Lexus Service, breakfast and Vernier's high touch. Vernier is truly a gem and a valuable asset to Lexus and looking forward to continuously receiving the best service from Lexus.

D. G.

It’s a joy to be a Lexus owner as servicing car is hassle free can suit your schedule . Usually my car is in before opening hours & taken back after closing hours . With Steven Chew from start to end just via phone and WhatsApp everything is done completely . Unlike my bmw experience still have to queue at cashier to pay with credit card

F. T.

I had a wonderful experience with Borneo Motors. Professional and hassle free. In particular, my service agent was Thomas Tan and he dealt with all my questions patiently and quickly . Always polite and efficient . Thank you Thomas

C. L.

Jeffrey Lee and his team did an amazing job installing the Apple CarPlay kit onto my car. Jeffrey is most professional and prompt in addressing my queries on the installation and operation. I am most impressed by his knowledge, competence and excellent service. I would recommend the Lexus Service Centre.

W. K.

We have always had a good experience at Lexus Service Centre. We have had our car for more than 7 years. The most recent interaction and engagement with Lexus Service Centre was with Francis Koh, the service consultant who went above and beyond to leave us with a great customer experience overall. Thank you Francis!

W. G.

Great follow up and service rendered by Gerald. He has been taking care of of my dad’s car for the last 10 years. Any issues were resolved in a timely manner. Highly recommended service advisor.

r. s.

Mr. Goh was very helpful when we call. He arrived very promptly were the car was parked and performed the battery change very professionaly. He was also very polite and service oriented. We want to commend Mr. Goh for keeping the name of Lexus very high as a service company.

G. T.

Serviced my vehicle on 15/12/21. As my free servicing was up, my service advisor,Gerald Chew advised me on the packages available. As usual, he was detailed and professional. The service I get from him every time is always impeccable. Glad for Lexus to take care of my vehicle for the next 2 years.

J. C.

Got served by SA Thomas Tan today when I went down for my fuel vent tube replacement. A very friendly and service oriented guy. Keep up the good work 👍🏻

M. Y.

Four years into my ownership of this wonderful car, I am more of a loyal fan of this brand and the team of maintenance staff at the Lexus Service Centre. The Service Centre is still offering great service standards, amazing service from the F&B staff, and impeccable engineering knowledge for my car. Amongst the team of knowledgeable service consultants, Mr. Benjamin who attends to my car on several occasions has been very attentive to my needs and have always been able to resolve all the technical issues with my car. Benjamin is definitely a serious asset to the Service Centre with his skills and knowledge, coupled with his warm and friendly attentive nature. Thank you Benjamin for keeping my Lexus in its pristine working condition and a happy me. ****************************************** I made a visit to the Lexus Service Centre for my first 1000km servicing. In this servicing, besides the mandatory checks and service which Lexus had to do, i requested for the auto folding mirrors to be installed as this was not done when the car was delivered to me. As there was a miscommunication between myself and the sales team, i asked whether the service team was able to make the installation inspite of the spare part being not available and that the warehouse was not opened on a Saturday. The service engineer Mr. Hatta, I would say, literally bent over backwards to secure the part needed to make this installation happen and he and his team completed the job on the same morning as I waited. I am very please with the service Mr. Hatta rendered to me, inspite of the short notice given and I appreciated his willingness to go the extra mile to fulfill my request and not having me come back again on another day. Meanwhile whilst waiting at the service lounge, I also would like to comment that the service attendant, Ms Siti provided exceptional service in serving me and my wife. We were amazed and surprised at her level of service to ensure that both of us were comfortable and well taken care of, whilst we waited for our car. Together with my wife, we will like to say a big THANK YOU to Ms. Siti for her exceptional service and gracefulness in serving us.

K. T.

Gerald, our service advisor is patience and thorough. He shows great commitment and we can trust him. We would like to thank the technical/servicing team for their honesty and integrity to find & return our valuables. We are proud owner of LEXUS SKS 779.

L. L.

Venial Phang (consultant)and Jeffrey lee (service manager) has been very professional, courteous and friendly whenever I come to the lexus svs center they were very helpful and clear when they explained about the car servicing rendered. They even went beyond and explain how to take car of the car and even preempt the next repair or things that needed to be change. I am so happy with their service every time I come to the servicing center I feel very welcomed like a second home. They are very patient when explaining how to operate and use certain features in the car. I have known Venial Phang for so many years and he has always provided excellent service with a smile. Jeffrey Lee who I got to know recently has also shown his professionalism and eagerness to help me when ever I encountered problems with the car. He is always there to pick up the phone to render advice and help when I have problems with the car. I am so happy with the team cooperative work and professionalism that I would like to thank them for all the years of outstanding job ! Well done ! And keep up the good work ! I look forward to my next servicing !

c. w.

The Lexus consultant Mr Goh Kah Hua arrived very promptly to fix the punctured tyre of my car. As usual he was quick and efficient in identifying the issue at hand. This is not the first time that I contacted Mr Goh for emergency assistance. Previously he had helped me change my car batteries when I was stranded on the road. He is very responsible and reliable; someone you can count on. An extremely polite guy.

J. C.

Steven Chew have been giving me an experience that no other service advisor would have else where. He always remember to remind or anticipate me to do my service and will always surprise me with his great service touch. His service is what I remember what is Lexus, he’s like a brand himself which when I think of Steven I think of Lexus.

C. K. G.

Benjamin Lim my regular CS has been consistently providing excellent service in managing and advising all my service needs pertaining to my car. Keep it up Ben.

G. R.

I had some noise issues which Lexus first refused to diagnose and fix for me. Luckily after I escalated the feedback to their management they took it seriously and helped me fix it. Ms. Sandy Tan was very helpful and professional during the process. Now after a month I can confirm the noise is gone for good. This is the standard of service I would expect from Lexus, thanks.

M. M.

Good and quality services, the service officer steven chow is always kind and professional. Thank you Steven

B. W.

Mr Goh was very prompt and patient, and did everything very quickly, whilst still taking time to explain and answer my questions. He even stayed to ensure that my "test drive" worked out fine.

h. m. t. s.

I sent my vehicle for noise and suspension inspection and was attended by Mr Gerald Chew-Service Engineer and Mr Goh-Workshop Foreman. Both of them had demonstrated their professionalism of handling the issues. It give me peace of mind and confident of owning Lexus. Thank you very much.

E. G.

Always enjoy coming here to service my car and chit chat with my service consultant and good friend - Gerald Chew . He is professional , friendly and gave the best advise for my car for all these 9 years ! I will choose my next car to be Lexus Again because of him !

T. S. L.

Very well pamper for a servicing trip. The service agent Steven is always very friendly, helpful and goes the extra mile to ensure customer satisfaction! Always a delightful experience with Lexus Service Centre

C. L.

I am so touched by Lexus impeccable customer service experience today. I noticed a black mark (as if it is from a marker pen) at the interior red leather side of my car door about 1 to 2 weeks after I serviced my car. To be fair, I am very sure none of my family members own a marker pen, but at the same time I cannot ascertain if the mark was due to the last servicing. I approached my sales person Lionel Lim for advice, and he helped me to arrange an appointment with Jeffrey Lee this afternoon about 2pm. I ask Jeffrey how the mark is there, he says it is hard to explain and he thinks his team don’t use marker pen for servicing Lexus cars, but he gives me the benefit of doubt, and most importantly everything has to be ok for me. After 2 hours, Lexus told me that they were unable to remove the mark, and they told me to arrange a 2nd appointment so that they can get their professional leather polish expert to remove the mark for me. Within 10 minutes later, they updated me that the leather polisher is able to work till 6+ to 7pm if I can wait. I say ok, and true enough, the mark was removed. At 7pm, my sales person reached out to me and asked me how is my leather, and he says he is glad that everything is ok for me now.

D. H.

Professional, as always. Sent in for routine service. Kevin Soh, has picked up a paintwork defect on my car that was caused by basement carpark pipe leakage. The glaring defect was there for more than a year. Kevin took his initiative and has gone extra mile to fix it. When I picked up my car this afternoon, I was surprised to see that it was almost restored to factory condition. Kudos to Kevin.

K. L.

Just had my car serviced at Lexus. Steven was extremely helpful as usual. Excellent service !

l. p.

Excellent service from service consultant Wong Wen Feng. Very knowledgeable and great attitude. Am very satisfied and happy with his service every time.

B. C.

Steven Chew was very courteous and Polite when attending to me.he is professional and knows his job well. Will choose him for my repairs next time

L. L. l.

Y. H. C.

A. W.

c. l.

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