Reviews of Star Shield - Extended Warranty and Computer Repair Service. (Computer Store) - Singapore (Singapore).

Star Shield - Extended Warranty and Computer Repair Service

1300 Customer reviews

128 User comments

Computer store

Computer repair service

38 Jln Pemimpin, #08-05 M38, Singapore 577178

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Information about Star Shield - Extended Warranty and Computer Repair Service (Computer store - Singapore, Singapore)

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This place has excellent reviews and demonstrates great customer service. Highly recommended!

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Reviews of Star Shield - Extended Warranty and Computer Repair Service

p.

Fast and smooth transaction, though the place is quite far from my place, the technician "JOVAN" is accommodating and know his product.

K. L.

CK was very helpful and accommodating. Tho our laptop still under factory, CK took his time to check our laptop battery state before referring us to Hp service center. Thank u CK

S. S. T.

Very detailed, very friendly n helpful. Pleasure to deal with this company. Thank you Wayne for all these.

W. T. P.

It has been a good experience for me. My laptop died on me suddenly, I decided to head to Star Shield to fix it instead of going to the original supplier (ASUS). My laptop's motherboard was damaged and it was fixed with my important data still intact (thank god). There is a 3 months warranty from the day of collection. Although they told me it will take around 2 to 4 weeks to fix, I managed to get it within a week, had doubts at first but was relieved after getting their calls that it was fixed.

s. a.

Hwa Jun is very helpful. He gave me good advice to ensure my personal data are protected. He explained very patiently the whole process and very understanding in his communication to customer. He demonstrated high level of empathy and very customer centric. His professionalism made him a role model in customer service. He highlighted the expected concerns customers would have in terms of confidentiality and addressed my concerns appropriately:

Y. L. E.

Staff attended to issue and collection quickly and repair was done well However no email notification upon sending in nor after a few days, with repair supposed to take between 1 to 4 weeks, quite a wide range. Collection SMS and email appeared suddenly and aggressively: "...your device is ready for collection. We assume you may have overlooked the collection and would appreciate if you could collect the device ASAP....If the device that is unclaimed after 30 days from the first notification it shall be disposed or recycled."

L. L.

Friendly staff. The warranty actually save me from spending more. Fold 1 fold 3 fold 4 is kinda horrible. Please get extended warranty from star shield. No matter how you take care of samsung fold they will spoil one way or another.

R. L.

Good service and customer experience from Wayne. Very friendly!

T. M. l.

I would like to compliment Mr Frey Wong for his extra mile customer service to me. He is very attentive, patient , smiling like rainbow to customers and very assuring to calm me down that the computer defects can be repaired and also explain to me about the diagnosis clearly. Good communication skills and connection skills with customers. He is a valuable asset in any line that deals with customer service.

H. S. K.

Mr Nizam is very helpful and polite. He took extra mile to assist me , a lay man to trf all my msg to new repaired hp.

D. R.

Naful yur customer service agent has a sense of humour, he is calm composed and professional in attitude . His strength is that he Listens, clarifies and deals with the matter. Awesome

A. L.

Highly recommended to purchase Star Shield Extended Warranty even though Acer comes with two-year warranty. Issues normally will appear after the expiry of manufacturer's standard warranty. Star Shield support is very good and professional. I get an upgrade of the internal malfunctioning SSD from 512 GB to 1 TB for a small amount of top up. Now, I can use my computer again.

z. a.

Naufal was an excellent service provider. Always ensured that the customer was satisfied. Showed keenness in his dealings and passion in his service delivery. Thank you Naufal. Good job!

v. q.

Excellent service, the agent at the counter (miss ruting) was very helpful and patience, guided me through the process. Great experience, and glad I got the extended star shield warranty

E. t.

Staff are helpful and well prepared when asking enquiries. Also quite fast and within two weeks my laptop was repaired. Name of assistance: Nauful and Ruting

E. C.

Really nice staff (Hwa Jun & Ruting) assisting me and explain things to me. Highly recommend. Also commending CK, which went through extra mile to ensure my requirements are met.

S. Y. T.

Came to service my wife samsung flip 3 screen as it has double lines. Service personal supported us professionally. Was service by Ruting.

M. C.

Quick and easy purchase of accessories. Thanks Nizam!

S. Y.

Really good and fast service! Ruting was very helpful and respectful and attended to my needs very fast. Hardware provided was high quality.

R. C.

Thank you so much Jeffrey Ng for your excellent customer service and knowledge skills in answering my queries when in doubt. Greatly appreciate all your help and excellent service rendered. Keep up the good work. Jeffrey is a asset to the company

j. 6.

Service technician is really helpful, taking the time to explain the fault my computer was facing. Very satisfied with their professionalism. Mr. Jovan was very helpful and patient to respond to my queries.

S. H. T.

I bought a 2 - year extended warranty with Starshield for $120 with my AVIVA laptop in 2021. Recently, its battery gave problem & Starshield gave me an replacement Acer unit, totally new, with a top up of $70, after a waiting time of 3 months. I am very impressed by Starshield's feat to resolve issue thru' giving out a NEW laptop.

N. R. S.

Kevin from JP Challenger was very knowledgeable about the laptop model I sent for. He gave me a lot of advises on maintenance and use of the laptop. Would like to recommend him for good service.

A. Y.

Im really impress with Kevin Jp services at jurinf poinr branch. He was very patience n very professional. Really appreciates his help in helping resolving my son laptop. 5 stars service. Keep up the good job.

C. M.

I went to purchase my laptop at amk challenger last week and then the intern there set up my account name and password wrongly. I don't remember creating any password on my laptop.So the next day I rushed to amk outlet and tried to reset the passowrd but Couldnt I waited 2 hours. And they asked me to go to nex challenger. So the next day I rushed to nex challenger after work and I paid $50 to reset the password for service charge. And yes I checked when I was in the store. Everything was fine. The next morning I on my laptop and the password kept coming. I then decided to the nearest outlet I jurong point challenger to get my problem resolved and is very very happy with the service I received. Hadi was very professional and managed to resolve my problem in a timely manner. Also he was very patient and understanding when I was complaining. Kevin also gave some useful advice.the service I received at jurong point challenger was beyond the best of the best of the best. Finally I was able to get my problems resolved. So thankful for hadi for giving such an excellent and wonderful service.

A. C.

Excellent service provided by Nizam! Clear explanations and very friendly.

R. T.

Hwajun provides us well informed feedback and advise during our visit to starshield service center. Overall a pleasant experience!

G. T.

Shawn (sales) was very efficient & helpful. Dedre, Shawn & Kang Wei put me at ease & were patient as they help to set up my laptop. They were friendly & approachable. I will highly recommend coming to Challenger.

N. N.

I fixed my son's ipad at Amk hub starshield. I received an excellent service and handle tender care by the staff called William. He was so patient and helpful with my case...Thank you so much William.

C. T.

Excellent service by Hwa Jun! Identified my issue very quickly & resolved it. Thanks for saving my computer & work!

R. O.

My laptop of 3years was having problems w a faulty screen and broken left stereo. I brought my laptop down and the staff were professional and nice. They patiently explained how it was covered by my extended warranty. They fixed my laptop quickly and were so friendly throughout the whole process. Will definitely recommend more people to buy from challenger as the after care is great! (BUGIS BRANCH STAFF THANK YOU!)

R. G.

My Acer laptop sometime cannot charge. Got it repaired under the Star Shield extended warranty (changed of motherboard) at no cost. Now can use the laptop without having to plug in the charger all the time 😄

G. Q.

I had been served by Wong at Causeway Point's Challenger. His service is fast, efficient and professional. Thank you for the great service, Wong! Update: I came back for a 2nd repair as I accidentally broke my laptop’s screen. Again, I was served by Wong. As always, good and reliable service! You have my appreciation, Wong!

J. A.

Eric who served me was able to attend to my problem, and offered suggestion to address my issue. He successfully help to resolve my problem, a value add service that concur my devision to use star shield service. I n my famiky had been buying laptop from Challenger for the last 20 years. Star shield were included in the purchases.

O.

Eric did a great Job and fast service,price was reasonable for repair Eric did a great job repairing my laptop casing A+B. would recommended my friends to look for Eric. if Eric goes to other places i would look for eric, thanks for giving me the namecard, i would be sharing it with my friends. I appreciate starshield they got good worker !!!

D. C.

Nash was very helpful and I’m very surprised that she remembered me. Very good service from her! Well done!

A. L.

Kevin in Jurong point has been great help on my cpu repair and queries. Great service and very friendly. He is a great asset to keep for the company.

T. J. T.

Naufal, very attentive and friendly staff. He did assisted me for the repair service professionally.

F. Y.

Eric was extremely helpful in resolving my WiFi issue on a laptop my son bought 3 weeks earlier. Because of him, I don’t have to make a trip down to ASUS to resolve the issue. Thank you Eric!

t.

Desktop could not start-up after two years of use. We sent it in to jurong point service centre. Me and the technical suspected it was the motherboard. And was send to Science Park on 19 -feb-2023. They diagnosed that it was the motherboard issue. The counter staff there were patient, helpful and knowledgeable

J. T.

Great and prompt service. Frey was extremely helpful and quick to serve. Will recommend starshield 100%

G. W.

Darell hari singh is a very good technician and a very polite fella. He was VERY thorough and calm when he explained how a pc worked. He also gave me EXTRA service. 10/10 would ask for the technician Darell whenever you need service. I am very satisfied with my EXTRA service. Have you heard of MA?

R. K.

I’m very pleased with the service provided by Starshield especially Mr Wong, the IT technician who served me at Causeway Point Challenger service centre. Mr Wong was very professional and patient. He was able to diagnose accurately primarily what was wrong with my laptop when it was unable to power on. The motherboard of my laptop needed repair and replacement. With the 6 months warranty given for the repair, I have a peace of mind. I’ll highly recommended Starshield for their professionalism and good service.

e. l.

At here I would like to recommend and Thank Q so much to Technician Eric Lee at Nex branch, help me alot about computer system on window 11,and about my Ssd was corrupted data, Eric was try he best to help me Copy out Data and teach me how to do when have this situation on next time, On this case I direct buy a New Ssd 1Tb on the spot as my second drive for my Data, Eric lee Tech is the best Tech what I see and patience teach step by step without any angry sound when I ask in twice time and 4th time...

J. K.

Came for repair of my computer Lenovo Yoga 500 , Mr Wong is very patient, responsive and professional in dealing with the repairs. Appreciate very much of his great helps and showed great responsibilities and good job in his work. Well Done Mr Wong.

H. D. M.

Very accomodatung service from your intern Naufal! Good Job and keep up the good work

W. J. L.

Sent the laptop here for servicing. Naufal is patience and has given clear expanation and has provided good service.

G. T.

Kevin in the Jurong Point outlet was really helpful in identifying the issue with my laptop. He provided alternatives to solve my problem to the best of his ability.

M. L.

I hv been served by Kang Wei, Ven n Juen Jie over the past days when i switched from Macbook to Acer windows. I am impressed with their level of service, patience n knowledge. Star shield shud be proud of them as they are great assets to have in the company. Indeed they live up to the name of shining stars as they navigate customers who are in much need of assistance.

W. X.

Kevin@JP has been very patience and helpful with my request. Even addressing concerns that I have. Thank you very much for your kind assistance!

A. C.

Kevin Too from Jurong Point is really friendly and helpful and patience. Explained things in detailed. Best service in Challenges.

S. M. T.

Dear Naufal Thank you so much Very very good service.

w. w.

Jeffrey. Starshield Technician. Very patient , well versed and skillful. Very happy with his service and attitude. 👍👍👍

z. x. H.

Great Customer Service by Zul and Michelle. They were so professional in their work. They diagnosed it and told me what the issue was and solved it for me. Thanks to them.

W. C.

Eric is a friendly and professional person. He helps me to place the screenprotector on my tablet in a careful manner

C. l.

A few days ago, I was repairing my computer here at Nex challenger lvl4. My Ssd was broken. The repair computer employee here, Eric, helped me check the problem of my computer and told me why it suddenly failed to boot. It was a problem that I didn’t understand. I asked several times and he taught me politely and patiently. I am very grateful to have such a patient maintenance employee Eric who can teach me how to guard against window CORRUPTED problems. Regarding window update problems, fully Recommended Eric Technition In servicing computer skill knowledge 👍

W. S. Y.

Frey and Adrian are good service, polite, patient and kind 👍👍👍🥰

W. H.

Kang Wei, Wei Jun and Terry, the service attitude is very good, the explanation is very detailed, thank you🙌

S. L.

Great service by Dedre, Rusydi, Kang Wei

A. C.

Great service by Rusydi dedre kang Wei

c. l.

eric picked up the computer this morning, great service/attitude.

L.

Wei Xiang, Terry, Kang Wei. Good service.

葛.

Eric thanks for helping me

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