Reviews of iFactory Asia. (Courier Service) - Singapore (Singapore).

iFactory Asia

151 Customer reviews

53 User comments

Courier service

Distribution service

Home audio store

3 Ang Mo Kio Street 62, #02-26 Link @ AMK, Singapore 569139

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Information about iFactory Asia (Courier service - Singapore, Singapore)

Check place details, opening hours, peak hours, contact information, photos and real user reviews.

This place has excellent reviews and demonstrates great customer service. Highly recommended!

Map

Opening hours for iFactory Asia

Monday

9:30 am–5:30 pm

Tuesday

9:30 am–5:30 pm

Wednesday

9:30 am–5:30 pm

Thursday

9:30 am–5:30 pm

Friday

9:30 am–5:30 pm

Saturday

Closed

Sunday

Closed

Reviews of iFactory Asia

D. T.

Excellent service and advice provided by Kit and team. Thanks for settling my shockz warranty exchange without a hitch. 👍

K. J. H.

Like all the other users, I can attest to the amazing experience with the team at iFactory Asia. They are not only fast and responsive, they are also friendly and honest. I wish there are more companies like them. My daughter has a Muzen (Light Blue) which we bought in 2020 and recent the casing due to the humidity in Singapore started to peel. I was blessed that the service team at iFactory was able to go through their warehouse and find me a few pieces where I can purchase. I went down and I was in and out in under 5mins. Amazing! My daughter could not happier when I brought home the new case last evening. Thank you to everyone at iFactory Asia!

Y. C.

Got my shokz headphones replaced in a few minutes. Only presented the warranty card and no questions asked. Very nice service.

A. C.

As the distributor of Shokz, I would say iFactory Asia surpasses my expectations for customer service and aftersales support... 👍🏻 Very impressive. Had an issue with my Shokz Openfit as the case is not charging thus my earpiece can't be charged. Made a call to iFactory Asia and was attended by Cecilia. Superb correspondence. Made me feel that they are willing to listen and provide solutions. On appointment day, Mr Lim attended to me and troubleshoot my faulty OpenFit. He was very professional about it and once he verified the issue, a brand new sealed set was replaced for me. Thank you iFactory Asia for the very high standard set. Shokz should be very happy with you as the distributor... ⭐⭐⭐⭐⭐

L. T.

A great place to buy your Shokz bone conduction earpiece if you want to get it from here, after all you will have to bring it back here for warranty claims and their price is the best. I had to go and do a 1 for 1 exchange for my Shokz bone conduction earphones, very helpful staff

J. L.

I would like to thanks ifactory for nothing ear stick old model replacement left side faulty service person name kit .

K. K.

Very good warranty service! Made an appointment, went there and was exchanged with a brand new openrun shokz. Previous one was rarely used and less than a year, the power button is not responsive. New one was exchanged but warranty still the same as the first purchased date.

K. J. H.

My shokz openrun had an issue. Applied for warranty through their website and my request was forwarded to iFactory, their local partner. Made an appointment online and headed over. Was impressed by how fuss-free it was. Staff looked over my set, saw the issue and immediately got a replacement for me. Also helped with filling up the form for the segments I was unsure about. Excellent service and glad I've recommended shokz to my friends.

k. c.

Fantastic experience with Shokz! I recently made a warranty claim for my Aeropex earpiece, and the process was smooth and fast. They promptly resolved my issue, and I'm extremely satisfied with their customer service. Highly recommend!

B. C.

Great customer service. Mr Lim is very friendly and great customer service. I exchanged my faulty headphone in 5 minutes. Remember to book your appointment by calling them before heading down ( no walk-in customer ) as they need to make sure they have the readily stock for 1 to 1 exchange. Btw, my call was handled by a nice lady Ms Cecilia (not sure the spelling, hopefully I get it right!) which also helpful and friendly too!

J. W.

Had a warranty repair matter and they were very quick to replace and even advised me on how to care for the product to avoid further inconveniences

J. S.

The process for warranty claims was quick. Did not have an appointment, but the service staff was acomodating and helpful to guide me along the way. Thanks.

S. C.

Great service from Mr Lim. Did a one to one exchange for my Aftershokz and patiently explained the new earphone and why the different name.

E. K.

Fuss free warranty replacement! Easy and transparent! Good customer service from Mr. LIM.

A. Y.

Great customer service from Mr Lim. He is patient and helpful in assisting me. Also they reply the email enquiry promptly. They have a wide range of good quality products. Will come and support again. Thanks! Ps: Give them a call before visit.