Reviews of Originals Furniture. (Furniture Store) - Singapore (Singapore).

Originals Furniture

134 Customer reviews

47 User comments

Furniture store

1 Bukit Batok Street 22, #05-02/03, Singapore 659592

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Information about Originals Furniture (Furniture store - Singapore, Singapore)

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This place has excellent reviews and demonstrates great customer service. Highly recommended!

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Reviews of Originals Furniture

L. S.

Love the bok oak dining table set I purchased- such fine wood detail n chairs are so comfortable. It is a wonderful customer experience from the time you enter the shop. The sales and support team are knowledgeable and professional The delivery team guys were wonderful too, very careful and experience. Thank you!

M. D.

When you go to the Originals warehouse, you can't help but being impressed by the scale of the place and the variety of furniture on offer. However what really blew our mind, was their customer service and the effort they make to make every customer a happy customer. After purchasing a really beautiful sofa at Originals, a couple of months in, we didn't feel happy with the softness of the cushions as we preferred a more firm sofa. However this was the design of the sofa....it had feather cushions, it was supposed to be soft... At any other store, this would be the end of the discussion. HOWEVER not at Originals! Their sales representative Jun Jie, invited us back to the warehouse, to try out different cushions. We found one that was exactly the firmness we liked. Originals replaced all sofa cushions FREE OF CHARGE! As a matter of fact, Jun Jie came to our place in person, to ensure everything was done to his standard and our liking. We can't recommend Originals and Jun Jie enough. THANK YOU!

K. E.

This is how heavenly the sofa felt. Love it’s shade of earthy brown. Lovely selection, will be going back to get their Armadillo rug. With so many pop up stores selling manufactured Chinese products. It is refreshing to see this curated collection of furnishing. Now I wish I have an endless budget to buy everything! 😂

I. Z.

My husband and i recently purchased a new sofa and dining table from Originals Furniture, and we were very impressed with the exceptional customer service, delivery service, and the quality of the products. The customer service at Originals Furniture was top-notch. The staff was friendly and helpful, and they took the time to understand my needs. They also offered me a variety of options to choose from, and they were very patient as we made our decision. We had a specific vision for our home, and the Originals staff and team was incredibly helpful in helping us bring that vision to life. They listened to our ideas and offered suggestions, and they were always willing to go the extra mile to make sure. The delivery service was also excellent. The furniture was delivered on time, and the delivery team was very professional. They took care to protect the furniture during delivery, and they were very helpful in setting up the furniture. The delivery team even took the time to answer my questions about the furniture and how to care for it. We were very impressed with their knowledge and helpfulness. The quality of the products was also excellent. The sofa is very comfortable, and the dining table is very sturdy. The furniture is also very well-made, and I am confident that it will last for many years to come. Overall, I had a very positive experience with Originals Furniture. Extra shout out to Darrell, Jun Jie and Nadiah for their utmost patience and their exceptional service. I would highly recommend them to anyone looking for new furniture.

K. Y.

So 13+ years on and we still have our furniture from Originals (and still love them!). Our bed frame came apart from painters moving it and in desperation called Originals for help. They organised their team to fix our bed in our urgent time frame with no fuss. Dealing with the Originals' team has always been a pleasure and they are ever so helpful, doing a great job with no hassle. We wish we had more space for more Originals furniture!

C. H.

I bought several pieces from the Originals.. dining table & chairs, cabinet, master bed frame & side tables, living room sofa, coffee tables, mirrors and other small interior items...all so lovely! The most satisfying of all is their customer service and their post sales support. I am so impressed! My coffee table had molds after few months and they exchanged it with a brand new piece. When my bed started making some squeaky noice(after 4 years of usage), they immediately sent someone to fix the bed! I mean, this is what i call customer service! I strongly recommend this brand both in terms of product AND service QUALITY! Thanks Originals team!

A. T.

Wonderful Customer Service! They have a versatile range and design of wood furniture that can easily be put together for a modern contemporary interior or a beach style living to a industrial chic look! Definitely a place to visit if you are looking for those colour vintage cabinets or ancient looking doors from Rajasthani, India, or unique repurposed items such as teak weaving coffee table to a teak plough bed from Java, Indonesia and not forgetting their once a year Africa Collection! Originals Furniture has never fail to amaze me!

M. P.

When in Singapore I always visit Originals and order one of their pieces. The service is great. Always happy to see myself and my wife and make us feel so welcome. Well done Originals!