Reviews of Steigen. (Hardware Store) - Singapore (Singapore).

Steigen

2532 Customer reviews

91 User comments

Hardware store

Home improvement store

140 Paya Lebar Rd, #08-26 AZ@Paya Lebar, Singapore 409015

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Information about Steigen (Hardware store - Singapore, Singapore)

Check place details, opening hours, peak hours, contact information, photos and real user reviews.

This place has excellent reviews and demonstrates great customer service. Highly recommended!

Map

Opening hours for Steigen

Peak hours

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Reviews of Steigen

E. S.

Excellent system! I have been using Steigen for almost 6 years and recently upgraded to a newer version. Their after sales service is also very good and prompt! Choon helped with the installation at my place today and he is really professional leaving my place clean and tidy. The whole installation is fast and fuss free. Well Done Steigen Team!

D. T.

My wife has been eyeing this for awhile and we managed to get it during the August offer that ended on 14/8. Very pleased with the installation. The technician Rex was very polite, professional and efficient. Texted prior to arrival and explained everything in detail to us and even helped to remove the holder for our previous clothes rack rope. 👍👍👍

F. N.

I've always wanted Steigen to be part of our household, so we didn't hesitate to get it! The customer service was lovely, and the installation was done quickly. We're absolutely in love with it—it's been such a game changer. We opted for the latest model and would highly recommend it to anyone!

r. r.

Had a wonderful experience with the professional service by Steigen. Ah Hong was prompt for the appointment & helpful in advising the best position for the system. The installation was quick, thorough and demonstration was included once the work was done. Ah Hong even took an extra step in covering up the Steigen unit as my house is still under renovation. Overall very pleased with my first time experience with Steigen!

C. L. Y.

I had a great experience with the installer Ah Hong. He was professional and responsible throughout the process. When he arrived for the installation, he noticed that our wiring was not long enough and slightly off from the intended position. Instead of ignoring the issue, he helped us by setting up the ceiling plugs and coordinated with his office to arrange for a follow-up visit. The next day, he returned and completed the installation perfectly. I highly recommend his services for anyone needing a reliable and skilled installer. Thanks!

K. H.

A very good installation job done by Alvin. He has also taken the time to patiently explain to me the operating instructions of the Steigen laundry system. Very satisfied with the great service!

l. p.

I recently had a Steigen laundry rack installed by Ah Hong, and I couldn't be more pleased with the experience. From start to finish, Ah Hong was professional, efficient, and incredibly helpful. He arrived on time, communicated clearly after the installation process, and ensured that everything was set up perfectly. Not only did he install the rack with great care, but he also took the time to explain how to operate it and offered tips to maintain it for long-term use. His attention to detail and commitment to customer satisfaction truly stood out. His expertise and friendly service made the entire process smooth and stress-free. Thank you!

J. K.

Ka Hann was my installer today, he made sure to call when he was slightly earlier than appointment time. First he checked the place and also advised me the space to be expected. Very helpful in helping me decide the final position, considering my other equipments. And he was pretty fast with the installation, minimal noise. After tidying up he explained to me patiently how the system works. Great system, workmanship and service!!

J. H.

Happy with the Solar Pro! Installer “Ah Hong” is very friendly with an eye for detail! He measures carefully to ensure the pole does not hit the kitchen cabinet when open. He makes an effort to touch up the holes after removal of the tradition bamboo holder. After the installation, he makes an effort to explain the features, warranty and setting up of the apps. Overall well done; Ah Hong! Good to see you have very professional staff in your company.

R. N.

Excellent service from Chung Chern How. Very helpful in entertaining questions from my wife. Good workmanship for installation. The racking is very quiet when moving up and down. Love the cool-looking remote. Thumbs up to STEIGEN. Great Product!

E. E. L.

Pleasant buying experience at the Steigen Experience Centre. The salesperson was knowledgeable and able to advise which model to get based on our needs. The installation team (Cherh Ming) was great too. Provided timely updates regarding the installation as I was not on site and sent photos of the completed installation. The product needs no review. Fantastic. Life changer! 5stars.

C. C.

Ka Hann gave a call before arriving and arrived on time. He installed the Steigen Solar Pro efficiently. He was patient in explaining how to use the system and warranty after the installation. Overall the service was well delivered. Thank you very much!

c. a.

Choon was punctual and very meticulous with his installation service! He is also very patient in answering our questions and his explanations are very on point! We have yet to try out the rack, but we hope that it will be a good investment! Much recommended for the level of service that we have received at the start!

Q. L.

Had my installation done today. Cherh Hou is very friendly, attentive to details and knowledgeable. The installation was completed seamlessly and skilfully, and Cherh Hou ensured we are well-informed of the features. Steigen is a trusted brand which we highly recommend to all, and having Cherh Hou assisting us makes the experience better!

J. D.

I recently had the Steigen Solar Pro Gen 1 installed, and Rex, the installer, provided excellent service. He arrived on time, displayed a high level of professionalism, and was extremely knowledgeable about the product. Rex meticulously explained all the features and ensured everything was set up perfectly. His attention to detail and dedication to customer satisfaction were evident throughout the installation. Moreover, he was courteous and left the space clean and tidy after completing the job. Rex's outstanding service made the entire experience smooth and hassle-free. Highly recommend his installation services!

J. Y.

Steigen was highly recommended by a friend for its exceptional quality and customer service. I had the pleasure of working with Suyue, who visited my site to take measurements and provide a proposal for the installation. She demonstrated meticulous attention to detail and offered valuable advice on the pros and cons of various options. Suyue went above and beyond by assisting me in securing an early appointment and obtaining the color I desired. On the day of installation, Satish arrived promptly before the scheduled time. He displayed professionalism and thorough knowledge of the product. Satish took the time to explain the installation process in detail before commencing work. Upon completion of the installation, Satish provided a comprehensive overview of the product's features and offered recommendations for efficient laundry hanging practices. I highly recommend Steigen for their outstanding products and exceptional customer service.

H. Y.

Chern Ming was pleasant to deal with. Very attentive and efficient. Clear explanation and patient. Thank you Steigen! Love the look of it and am excited to use to do laundry! (:

C. A.

Very pleased and happy with my Steigen !! Love it , easy to operate and looks good too . Ah Hong aka Chin Hong has been most helpful and very patient in explaining the details of operation to me . Gave good suggestions as to where the placement should be . A very happy customer ;-) Highly recommend 👍

V. H.

Finally gotten myself a Steigen after considering for quite for a while! Customer service was very detailed in replying my queries via their WhatsApp live chat. I had a great experience and very happy with the service of my installer Ka hann! He was very punctual for my installation time slot. Ka hann was very helpful with planning for my laundry rack installation point since my service yard has space constrain due to my existing wash/dryer stack. The installation process was very seamless and efficient, from dismantling of my manual rack, installation of my steigen rack, and patching up of holes from my old manual rack. Thank you Steigen team!

I had a positive experience with Chen Fen who came down to do the site measurement, and Ah Hong who did the installation. Ah Hong understood my requirements in view of the small space and did his best to ensure that I could maximise the usage of the rack. He also explained in detail how to use the remote control. Overall a great experience with Steigen.

C. T.

Great and prompt work by the team, specifically Suyue for assisting with consulting and measuring, and Alvin for installing. Will recommend their services.

S. X.

Alvin helped us with our relocation of Steigen Solar. He was very prompt with the dismantle and then reinstallation. He even ask which position we are comfortable with in our new place before installing. Thank you Alvin!

P. G.

Very good experience with the service and product installation. Went to the showroom, and within 2 weeks had it installed. Very easy to use and looks slim and neat! Installation was done very professionally and at smooth. Done within an hour.

A. T.

Alvin was quick and efficient in installing our steigen! Very friendly and superb in explaining the features and precautions to take while using it. Loved his personality and would definitely recommend this to our friends that are getting their houses soon!

M. T.

The technician named Rex who installed my Steigen was absolutely fantastic! He was professional, efficient, and clearly very knowledgeable about the product. I couldn't be happier with the service he provided. I highly recommend him for any installation needs. Thank you for a job well done!

J. Y.

I am pleased and satisfied with the home consultation (Suyue) and installation service (Rex) provided by Steigen service staffs, who were professional and patient in explaining the product. Would highly recommend anyone who is looking for a home laundry system to seriously consider them.

O. K.

had my steigen installation today. Rex was assigned and he arrived on time. he did his job quite quickly and swiftly. he went through the tutorial with us very clearly as well 👍🏻

E. W.

Came here to replace my damaged remote. Service was fast and good, managed to have the exchange done within 5 mins despite the weekend crowd. 10/10 recommended.

S. J.

Excellent service and workmanship from Alvin. He gives ample time notification before arriving for installation. Quick and swift in less than 1 hour and 15 mins, he is able to install and explains on the usage of the steigen solar pro (gen 2) to us. He even recommended to swap the remote to match the color of the unit. He patches the old anchorpoints and drill holes. That is a plus point for us. On top of that, he give us tips and tricks on how to use the unit efficiently. Really appreciate the extra miles and effort that he puts in.

C. T. W.

This was my first time buying a Steigen, and I was impressed! The installer, Mr. Chung Cherh Hou, arrived exactly on time for the appointment. He did a fantastic job on the installation, making sure everything was perfect. My ceiling is a bit slanted, but Mr. Chung went the extra mile to ensure the Steigen was level and aligned properly when it comes down. Thank you, Mr. Chung, for your meticulous work! I hope other Steigen customers get an installer as exceptional as you.

A. T.

Fantastic experience with Steigen team from onsite advice by Fen, to installation by Cherh Ming. Fen also helped to liaise with my ID to ensure measurements are perfect. Installer Cherh Ming is very friendly and patient in walking through functionalities and fast installation! Highly recommended!

Z. L. C.

Excellent service. Engaged them for relocation service. To my surprised for the whole dismantling and setting up at new place was only $100 !!! Service engineer Mr. Cherh Hou was also very prompt and professional in his service. Even patty up the holds left behind even when not instructed too. 5 stars for everything. Highly recommended.

T. T.

Was handled by Mr Chung Cherh Hou today and the installation is good. The engineer Chung has been responsive and cheerful and help explained all features to my helper patiently. Thank you Mr Chung.

Q. H.

The installation was done relatively fast and smooth! The installer, Cherh Hou is very friendly and even took time to teach me step by step on how to use the laundry rack and the important points to take note. Highly recommended if you want a laundry rack that allows you to do natural drying and solar drying. Thank you for the good service experience!

c. c.

Very good after sales services. I am not an easy person to please but steigen after sales services are very good. No wonder they are the best in this industry. I would like to give yong hui from the after sales team a shout out for his politeness and professionalism. Had a small dent on the panel and could have fixed the dent and left. He inspected all the parts properly and changed those that needed to be changed. He even cleans the rack before re-assembling it back. steigen Singapore, kuddos to you and Yong hui. You guys set the bar so high.

E. Y.

I had a great experience with the installer Chung Cherh Hou. He was professional and responsible throughout the process. He provided clear guidance on how to use the system. It was the best decision to replace the traditional drying rack!

Y. A.

Surprised to see your Technician Kah Han come alone to install and he did it professionally. Happy with his work and explanation. On how to operates.I’m delighted to have this products installed. Thank You

A. C.

Ah Xiong- Outstanding knowledge on the product, explained thoroughly and he is easily understood. His installation was effective and efficient, takes pride in his job and has good PR skills.

R. P.

I purchased a Steigen Solar Pro and had it installed by an agent nearly two months ago. The sales representative was professional and attentive. The installation was carried out by AH.XIONG, who patiently explained the product and provided excellent service. The product is highly recommended and very useful, especially for its solar heating during rainy days. Well done, Steigen!

A. R.

Ah hong was my installer. Did thing efficiently and professionally. Explained to me in detail how to use the different functions. Good experience with steigen from the start (on site measurement to purchasing it online and lastly site installation)

d. w.

Cherh hou ( ah hao) did everything like a flash! He texted me before arriving. He did it fast and make sure the space is clean ! Thanks for the great work! Thankful for helping me to patch up the lobangs! Professionally done! Friendly! And helpful! He also taught me how to use the system, to me, it looks flimsy , but he assured me that I can hang bedsheet for sure ! 😁

Alvin came and installed the Steigen Solar Pro really meticulously and efficiently! My house was maintained and really clean during the installation too! He also explained the functions and details of the dryer, and went above and beyond in his demo! This is by far the best service I have experienced in my reno process. Highly recommended!!

N. S. M. R.

The way Ah Hong fixed my steigen was fast and efficient. I can see that he knows what he was doing. The way he work was also very organised and clean. Lastly, he is very friendly. Keep up the good work. 👍👍

This is the second time we’ve bought from Steigen, and we have no regrets! Ka Hann from Steigen came to install the system, and everything was handled perfectly. He explained the settings clearly, removed the old hanger, took out the wall plugs, and sealed the holes – every small detail was done carefully and properly. Excellent service and attention to detail. Highly recommend!

W. B.

Bought the Steigen Solar Pro. Good experience with Steigen during the first site measurement handled by Su Yue. She is very professional and does the measurement really well and provided us with a detailed pdf copy. Installation today handled by Xiong was also a very pleasant one. Came on time and dismantle (my existing rack) and installing the solar pro within 1-1.5 hrs. He even go the extra mile to help wrap up the Steigen rack as my renovation is on going. Kudos to him! Highly recommend Steigen to anyone out there who is looking for a motorised laundry rack.

A. T.

**Review for Steigen Laundry Drying System Installation:** I am very pleased with the service provided by Steigen. From start to finish, they were extremely professional and knowledgeable. Both the surveying technician and onsite installation team demonstrated a strong understanding of the product and provided excellent technical advice, ensuring everything was installed efficiently and correctly. They were also friendly and approachable, answering all my questions and offering detailed information about the system. Overall, I’m very satisfied with the entire process and would highly recommend Steigen for their excellent service and expertise.

B. A.

Fuss free! Alvin was very efficient on installation day and took the time to teach me how to utilise the steigen. Everything was taken care of so effectively!

L. J.

To Steigen, Ah Xiang Thank you for your kind advised on your 1st arrangement on 11 Dec 2024 4pm and thus 2nd arrangement has been urgently made and successfully installed the Steigen Pro Solar on 18 Dec 2024 1pm at Blk 202 Clementi Ave 6 #09-55 S(120202). You have right attitude of serving customer and you have giving us a demo and explanation patiently. Housekeeping has been carried out too after installation is completed. Great job Ah Xiang✅ Thank you and have a good day ahead!

A. C.

Rex was punctual and the whole installation seamless. He was also patient to explain how to use the system. The entire experience was great ! Thank you Rex !

D. G.

Very good experience with Steigen from visiting their showroom to installation of the Mini laundry system. Outstanding customer services, technical support and product quality. Do check them out if you’re considering an automated laundry system.

F. P.

I have been looking for an automated laundry rack for a while now and Steigen came highly recommended by a few of my close family members and friends. In terms of price, their products are not necessarily the cheapest, but their great features (in terms of practicality and aesthetically) make up for it. The whole process from the beginning till the end was super smooth. I set up an appointment for an on-site assessment on a Saturday morning. Vivian was punctual and was able to explain my queries very well. I decided on the spot to purchase the Solar Mini-Gen 2, since I had already set my mind to get it. The assessment only made my conviction stronger. Managed to get $100 off as I was able to use a referral code from a friend. Installation date was set on the following Thursday, less than a week after the online purchase. A reminder email was sent a day before the installation date. This was reassuring. On the day of installation, the staff, Cherh Hou came 15 mins earlier than expected. I was on the way home and he patiently waited for me. During the installation , I made some requests in terms of the positioning of the laundry rack and he kindly accommodated to my request. After the installation, he took the time to provide me with clear instructions and even sent me videos of how to operate the rack. He was very pleasant and helpful, answering all my questions regarding the product so patiently. I have started using it and I’m so happy with it so far. No regrets! A company with great products and professional service. What more can I ask for? 😊

Z. Y. T.

Professionally installed by Mr Chung Cherh Hou. Hou helped to remove the current unit and patched the surface. He also advised the best position for installation given the limited space in my yard area. He went the extra mile to clean the area after installation and showed me how to operate the unit. Very happy with the service.

A. I.

I have been using Solar Alpha for over 2 years, and recently broke down due to a board fault. The support was responsive, gave me options which I decided to replace with a new set and accommodated to the rescheduled date of installation. Ah Xiong was the technician assigned to install the new Solar Pro Eclipse. He was friendly and thorough to make sure that I understood the functions. Thank you all!

L. S.

The staff is professional and proficient in installing the system , all is done in a very efficient manner . The debris created properly clean up although there is minimal. Guide and run through of usage is also given. A big thank you🙏

C. T.

Great experience dealing with Steigen in my purchase of the Mini. Fen, who did the measurements, was helpful. She advised on the model, trunking and wiring arrangements. The installer Ah Xiong was very helpful and professional. He called to confirm the appointment, came punctually and did the installation in a very professional manner. The system is working great so far!

C. T.

My installer Ah Hong is superb! He did an extremely neat installation and very detailed in explaining the instructions. He made two trips because we our wiring was misplaced by my contractors but both trip he was super patient and pleasant. Great work!

J. W. O.

Very happy with the installation process. The Steigen team came down to ensure that the measurements are sufficient before arranging for installation. Rex was punctual on the day of installation, and he helped with touching up some loose ends apart from just the installation itself.

M. o.

My owner got the Steigen Solar Pro installed, and the installer Cherh Ming who provided a good service. He arrived on time, and super professional to install the steigen. Anyways, he left the space clean and tidy after completing his job. Highly recommend his installation services!

J. A.

Took the plunge with the Steigen pro model! Installation by Choon was done very professionally. He notified us 15 minutes before coming. Highly recommend!

N. Y. K.

Technician Ah Hong helped with the dismentling of the old rack and installation rather quickly and efficiently. He is also concise with explaining its operation

W. X. Y.

Installation well done by Cherh Hou. Cleaned up after installation, no mess at all. Explained the function in detailed. Great job and very professional.

S. A.

Ah Xiong is Very frendly technician and did a good job. He is so knowledgeable and skillful, one person settled everything from installation to demonstration and explaination. Good job!! To steigen technician.

J. L.

Alvin is very professional. He advise me the nicer way to run the power cable so that it won’t make my kitchen wall look ugly. He also did a good job to patch up the ceiling. When installation is done, he went through with me patients on how to use the machine. Kudos to Alvin.

Y. C.

Installation was a breeze. Installer, Alvin, is prompt, professional and communicates well. He shared his recommendation of where exactly is suitable to place the Steigen rack given that window grilles have yet to be installed and adjacent was next to the kitchen cabinets. He also went through how to operate the rack and the remote control. Very good service all in all. Many thanks!

C. T.

We recently had Steigen installed by Ah Hong. He was incredibly friendly and patient throughout the entire process. He provided valuable information on how to use the Steigen. I highly recommend his outstanding service.

S. S.

Purchased our first ever automatic laundry rack from Steigen and Alvin was the one who setup for us. Very good service, recommended 💯

k. l.

We’ve had 3 units of Steigen installed in 3 different houses and the service we received from Steigen is always top notch. Their staff are always very professional and the call centre provides amazing service. Special thanks to Alvin and Chin Hong for an amazing job! 👍🏻

J. T.

Cherh Ming is great. Very accountable. Called and arrived on time. Installation was done nice and neat and he even vacuumed my floor. Thank you for making the installation so seamless.

J. M.

My Solar Pro was installed by Alvin! He was fast yet thorough. He explained and demonstrated the rack very well. I am very happy with my purchase. Thank you Alvin and Steigen team for making the whole experience a seamless one :)

S. T.

Served by Cherh Ming and he has done a good job in installation of the Steigen solar. Managed to advise on what to do and even on sizing of item to install at yard. Good work thanks

J. S.

Bought the Solar Pro, it works pretty good, especially for the limited indoor service yard space we had. Props to Ah Xiong who came and installed the whole thing no hassle. Showed us how to use each function and even gave some extra tips on how to maintain it.

T. T.

Cherh Ming was friendly and did a thorough explanation and walkthrough of the installing and usage of the drying rack. 👍🏼👍🏼

W. N.

We chose Steigen for its reputation and the solar function. The installer, Choon, arrived on time and did a great job with the placement of the rack, ensuring it did not affect the carpentry in my kitchen. He explained the functionality clearly and answered my queries professionally. Overall, it was a great experience!

W. L.

Cherh Hou is friendly, patient and very detailed in explaining the use of Steigen. Very professional and happy with the purchase. Thank you

K. H.

Had our Steigen Pro Gen 2 installed today by Choon. I was initially very concerned because I didn't wish for any visible wire trunking on the ceiling. But with the initial site visit by the Vivian, she had helped identify a point for our ID to expose a lighting wire connection. Choon had also advised to move the installation of the Steigen a little more to ensure the wiring is hidden during the day of installation. Was installed really quickly and smoothly. The whole end to end process from sales to installation service was really professional and well-done. Kudos to the Steigen team.

Steigen team was very efficient from the free onsite measurement/assessment, ordering and delivery/installation. Chung was very professional. He arrived ontime while giving a heads up. Installation was a breeze and fuss free. He provided clear instructions on how to use the remote and provided resources to help with connecting our Solar Mini online. Thanks a lot!

J. C.

Went to their showroom to know more about their laundry racks and the different series available. I got the solar pro gen 2. Installation was a breeze, installer Rex came down and was patient in answering my questions and explaining to me the different functions. Would recommend.

J. (. J.

Installed my Steigen system today! Friendly and great service from Satish today. Explained the installation and using the system clearly. Even help to wrap my washing machine which is at the side and clean up the area. Can't wait to move in and use the system! Cheers!

L. W. Q.

Had a pleasant experience with Choon managing the installation of a client’s place. Choon was on time, efficient and neat with his work. Thanks!

w. b.

I am very pleased with Cherh Ming's installation of the Steigen at our house. From the beginning, he offered valuable advice on how the unit should be installed to optimise its function. Throughout the installation process, Cherh Ming was professional, thorough, and attentive to detail. He consistently kept me informed about the setup and ensured everything was done correctly. Overall, I am very impressed with his expertise and customer service. Thank you, Cherh Ming, for your excellent work! I am also pleased with Chen Fen, who was extremely responsive and helpful throughout the site measurement and post-measurement process. She assisted us in finding solutions to fit the Steigen despite having a boxed-up area in the service yard. Her dedication and problem-solving skills were greatly appreciated. Thank you, Steigen Singapore, for the exceptional service provided by Cherh Ming and Chen Fen!

S. y. C.

Chrerh Ming did a very good job on our installation. Was amused on how fast it is from placing an order online to delivery plus installation.. all done within 30 hours!!!

S. Z. K.

I am extremely satisfied with the exceptional service provided by Ah Xiong during the installation of our Steigen system. Right from the start, he offered insightful advice on the best placement for the unit to maximize its efficiency. Throughout the installation process, Ah Xiong demonstrated professionalism, thoroughness, and meticulous attention to detail. He was consistently responsive to all our inquiries and ensured that every aspect of the setup was executed flawlessly. Overall, I am highly impressed with Ah Xiong's expertise and outstanding customer service. Thank you, Ah Xiong, for your excellent work!

B. C.

The drying rack helped to dry our clothes quickly. However, the hot air function also increases the temperature in the house. Ka Hann, our installer, was friendly and professional. He installed our Steigen nicely :)