Reviews of Holiday Inn Express & Suites Singapore Novena by IHG. (Hotel) - Singapore (Singapore).
Holiday Inn Express & Suites Singapore Novena by IHG
201 Balestier Rd, Singapore 329926
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Information about Holiday Inn Express & Suites Singapore Novena by IHG (Hotel - Singapore, Singapore)
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This place has excellent reviews and demonstrates great customer service. Highly recommended!
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Reviews of Holiday Inn Express & Suites Singapore Novena by IHG
M. I.Loved the hotel thoroughly, travelled with my 5 year old daughter, the room is comfortable and had some good sleep quality, all the basic amenities what you need is available. Breakfast is super with a wide choice, what else can you ask for? Walking distance to the Shaw plaza and many transport services available, 5 minutes to the city centre. A special thanks to Richard at reception was very helpful and professional. Overall all staff were friendly. The Pizza at the bar is another hit, my daughter loved it.
E. S.The porridge buffet is really worth the price, lots of varieties in the food, all still hot and steamy.
Manager Mr Joe and Mr Jeff was very accommodating and showed us to our table very efficiently. The waiter and waitress are also very efficient, clearing the table very fast.
Thank you! Will definitely come again! 👍
S. D.Came for porridge buffet on a sat nite.The food is rustic and appreciated by older folks in their 60s. Pretty decent spread of food and desserts for a porridge buffet.
Below were some of my favourite dishes. Manager Joel was courteous as well. The place is very clean and sanitary which I like, as it has been newly revamped.
W. T.The room we stayed in was modern, clean and neat and was well maintained by service staff.
All staff were helpful and friendly.
Breakfast was delicious and catered for various ethnic groups, very adequate.
Justin at the front desk was effective and efficient and had a room available for us before the standard check in time, which was a real benefit.
Would recommend and stay here again.
The only element of staying here is the 2 closest MRT's are 1.2km walk away, but safe to do so.
L. S.The service is amazing!! The accommodation is very clean and comfortable. The food was also very delicious.The staff is very friendly and helpful especially Joel and Eugene, thank you so much for being so kind and amazing people to chat with. Definitely coming back here for another awesome, memorable stay! Definitely would recommend coming here!
J. T.Enjoy the porridge buffet! The restaurant manager-Jeff is very nice in allowing us to come in enjoy the dinner even though we are earlier than the booking time. Food is nice and spread is very decent! Definitely will visit again!
j. t.Porridge buffet dinner is superb at the given price. Came in early and was pretty empty, while the crowd came in around 730pm onwards.
Dishes were good and great portion for self service.
Anna and a male waiter was attentive to our table well!
E. S.Galvan is delightful and helpful. He taught me about some of the buffet food that I had never tried. So glad I tried some ofbeverything at the buffet. I enjoyed.
Overall, I am glad I chose this hotel. The staff is amazing. The location is good. It was easy finding my way around. The breakfasts are great. The facility is clean and well kept.
Thank you for your care and assistance during my stay. Blessings to you all.
S. L.Nice food, savoury dishes, many customers.
Indeed delicious! Just walk in and you would be greeted by the cool breeze and scent of the dishes. The staff, especially Mr Gelvin, would walk around regularly and plaster on a smile to ensure they swiftly collect your finished delights. The friendliness of the waiters would be the light to your dull evening. Overall, this is a definitely recommended restaurant. Perfection.
P. S.We booked a 5 night stay at your hotel at Novena. The service is really amazing and our stay has been very comfortable. Joel and all his staff are very friendly and cordial. We will definitely stay at your hotel during our next visit to Singapore.
g.Just had a fantastic dinner experience at the Holiday Inn Express in Novena. It was my first time eating Teochew Porridge Buffet. I thoroughly enjoyed all the dishes and the service was outstanding. Galvin and Joel went out of their way to explain the different dishes and how they all go together. These guys are the best! Highly recommend!!
G. O.Had a good time! AA+ dinner buffet at express cafe was delicious and value for money. Great for families with young children and the porridge buffet spread had something for everyone. will recommend and return again for sure|Joel was great!
D. C.Great and attentive service by the crew from express cafe & bar. Our dinner with the family was enjoyable and emptied plates on our table were cleaned extremely fast.
Keep up the good service.
A. E. l.Had a wonderful porridge buffet and service was top notch by Mr Arances Joel. Food was hot and tasty. Waiters were so polite and friendly. A good dining corner for family too.
L. P.This teochew porridge restaurant has great variety of food. It’s yummy & value for money.
The manager Joel is so friendly & courteous.
Good service with a smile
m. c.I recently visited the porridge buffet, and while the variety and quality of the food were excellent, what really stood out was Joel’s exceptional service. From the moment I arrived, Joel was welcoming and attentive, offering great suggestions and ensuring I had everything I needed. His enthusiasm and dedication made the experience truly memorable. I’ll definitely be back, thanks in large part to Joel’s outstanding hospitality!
P. J.We had the Teochew porridge buffet here. Food was excellent, quite a few selection and porridge was good. They even had durian purée for dessert. Joel, our restaurant manager is very friendly and attentive to our needs. Kudos to him and his team!
S. L. T.Wonderful spread for Teochew Porridge buffet. Amazing service from Galven and Jeff who took time to explain things to us. We got the seniors half price discount. So it’s altogether great value and a wonderful experience.
F. P.Justin saved my whole South East Asia trip by being an honest man and bringing me the passport and the wallet I have forgotten in the locker after checking out! God bless him.
Also... Good breakfast and clean rooms, I wish the architect didn't make some rooms to look straight at the wall. But this is a mundane complaint, ask for a city view if they have it.
M. J.The hotel overall was lovely, but I noticed the beddings didn’t have a fresh scent upon arrival. However, Ms. Maureen & Mr. Richard of the frontdesk staff handled my concern promptly and courteously, quickly replacing the beddings to ensure a comfortable stay. Their responsiveness and dedication to guest satisfaction were truly commendable. Great service makes all the difference!
W. K.My family tried out the Teochew porridge buffet for dinner and it was terrific. There was a wide variety of items and thr quality was really good. Best of all, the service was amazing, and we had a really enjoyable time there.
T. T. T.Went to Express cafe &
Bar to try out their porridge buffet dinner.
The food is nice and
all staff are friendly and hardworking. Especially the mgr Galven Teoh is extremely attentive to customer’s needs at all time. Good Job !
C. Y.We came for the porridge buffet at holiday inn express novena. This is our 3rd visit. The price is reasonable for the variety of food with nice drink. The service team lead by Joel are helpful, accommodating n friendly .. ambience is relax. The durian penget is delicious. We enjoyed our visit.
S. L.There’s quite a wide spread of food choices for the price. Food tasted decent. Arances and his team delivered good service.
A. N.Decided to come over for a teochew porridge dinner with the family inclusive of 2 Little ones.
Tired after a day of work and we were delighted to have met Joel who made our dining experience so much more smoother & enjoyable for all.
Thank you Joel, for all the comforting arrangements. 😃
M. L.Good location, friendly staffs, clean room and walking distance to food court and fair price ..
I stayed at 8th floor, the room attendant 金环 is very friendly and helpful.. always with a smiling face😄
M. T.Food average only. Value for money because 50%off for senior. If full price not worth it. Food isnot kept warm all turning cold. But I find the service staff ate good and try to help when approached.
E. R.Here for porridge buffet. Not bad a spread. Kudos to Si Han for her service. Manager also prompt to replenish food.
S. L.We held and celebrate our wedding with our fur kid, close friends and family here in this hotel. Wonderful ambience , simple and elegant
The biggest compliment are the dedicated and great service the team led by Irene Sim and Allan Yip especially Nikki and Joel who placed extra care and comfort for our friends and family even our fur kid Mayo
Warmest and heartfelt thank you to all of you in Holiday Inn express Novena . Kudos for the great job !
M. S.Loved the design of a small couch and table in a guest room. Noise from the hallway and neighbouring connecting room was an issue. Needs physical noise prevention measures. Room for improvement of breakfast. Lime and Sugarcane on the 3rd floor are the hotel’s meeting and event spaces.
J. T.We have TeoChew porridge at Balestier, food is good, price is great. For the price of 26.90, is really great. I book via eatigo, got 20% off. Joel and the other staffs are really good in service, and come with a smile.
E. L. T.We enjoyed our Teochew porridge at the restaurant. The reservation process through WhatsApp was smooth, and Galven, the staff called me back to confirm our booking and address our questions. The food was great, and my mum and I had a wonderful dinner at the Holiday Inn.
T. S.We are attended immediately by Jeff upon arrival. Letting us feel hospitality. Overall the experience include the foods are average good. Will definitely come back again
L. J.Went for porridge buffet, spread is reasonably good, price is good too. We were served by Mr Joel, he is accomodating and attentive.
J. W.The Teochew porridge spread was good. It was value for money. The staff were also attentive and provided good service.
Y. L.Excllent food and desserts. A true teochew porridge buffet with quality ingredients. Personally I like the minced pork with preserved vegs best, reminded me of my late grandma’s cooking. Good atmosphere and clean environment. Will definitely coms back again!
L.Stayed at this hotel twice so far and rooms and view were good.
Had dinner at the weekend Teoh Chew Buffet, supervised by Mr Galven Teoh. Service was excellent and attentive.
The buffet was tasty, would recommend a visit if craving authentic Teoh Chew fare.
Q. Y. Q. Y.I have came here for dinner buffets over here the manager Joel very good the server also very nice,For food wise overall better than last time visit.Hope there more selection.Great service.
N. T.My husband and I enjoyed the porridge buffet yesterday very much. Spread is good, taste great with good atmosphere and fantastic service especially from Jeff Tan. Will come back again 🙂
C. L. W.The braised duck was dried and a bit hard. Not necessary to be a one time serving, as comparing to others porridge buffet. But of course different companies different policy.
K. L.ambience welcoming & hospitable staff. decent variety of dishes & dessert. drinks had good choices too. overall ok.
M. K.Location wise little bit disconnected from the main happening areas in city, service is good, Room size not sufficient to work comfortably with my business laptop.
S. L.Had porridge buffet here and it was yummy, great ambience too, great service from Jeff and Galvin they were very friendly and thoughtful while we our hands were full with a kid, appreciate it :)
S. R.Jeff & his team (and the duty manager) were great! Friendly, super efficient. The food was also very good!
K. B.Jeff Tan and associates at cafe and bar express at the holiday Inn restaurant was very professional and efficient, the food here at cafe and bar express was very delicious this is our first time in Singapore and we are very impressed already, thank you Jeff and thank you associates for your hard work and dedication.
C. T.Firstl time dining at holiday Inn Teo Chew porridge, recommended to all. Mr Galvan hospitality makes our meal a more happier one today! Thank you
S. W.The Teochew porridge and food is delicious.
Excellent service from the staff.
Would recommend friends to come.
N. L.The receptionist is so friendly and helpful
The room is super clean, and yeah love the breakfast too..
I highly recommend this hotel..
Superb!.the staff all serve you with smile...
J. K.Here for the teo chew porridge buffet , food is good and fresh , service is excellent especially Joel Gamorot and Calvin .
Will come back again . Keep up the good work guys .
D. a.With Joël at the restaurant and for other request.
Everything is ok.
Don't forget, mention this name.
You' ll be served and happily.
Y. S. S.We have a great time and dinning experience in holiday inn express & suite
Alan & cavin are friendly and provide us are very good service
X. P.Overall the hotel is clean and equipped with nice facilities, the staff are generally friendly. Special thanks to staff Ash, for introducing to us the different facilities the hotel has and being so patient to us throughout our stay!
S. L.the service by Manger Joel and the staff was very good and courteous.Home cooked food vibes, porridge and food was very delicious and i will come back again!
R. S.We had dinner at the Cafe and Bar Express in the lobby areas. The food was magnificent and the service was fantastic. Kent and Jordin recommendation was spot on. We had the Chef Salad and the Angus beef Han. It was delicious. See photos. Kent knows the menu well and both Kent and Jordin are an asset to your organisation and should be rewarded. Thank you.
C. C.Had dinner gathering with friends.
Great restaurant and great service under the leadership of Joel.
J. K.My husband & I are enjoying the buffet dinner @ Express Cafe & Bar on 15/9/24. The staffs Galvan is friendly & helpful.
N. W.I am staying here for few days, everything is fine. The staff is professional and the room is clean. The quality of breakfast is acceptable, except the sewage smell from the bathroom in my room.
There are a lot of people complained this already and I experienced the smell everyday (esp. the morning and late evening time… much more serious). I don’t know why the hotel management saw these comments but hasn’t had any solutions to fix, as it’s a chain hotel brand with good reputation.
Please fix it now.
E. L.Galven, Joel and Jeff are polite and warm even though they were so busy. Galven was especially helpful and attentive. Keep it up!
G. K.Had teochew porridge at cafe with family. Food was great. Service was superb, especially Galven! Very hospitable.
R. K.We loved our stay at Holiday Inn Express and Suites Novena. We booked a Suite with Kitchenette which was very spacious for our family of 3. The room was extremely neat and clean. It had a queen bed enough for 2 adults and another sofa bed in a seperate room, which our 9 yo son used comfortably. The mattress on the sofa bed could have been better though.
The bathroom was well equipped with all the necessities, extra towels and most importantly a bidet! The suite had a little kitchenette with microwave, mini fridge, a small dining table and cutlery, which was perfect to bring food from outside during meal times. We got the room on the highest floor so the view of the city was amazing too.
We had additionally booked a standard room for the first and last night of a 5 night trip, as we were landing early and checking out late night. Mr. Richard was nice enough to give us the suite early on the day we checked in, instead of the standard room we had booked, since it was available. Unfortunately as the hotel was fully booked, we could not continue in the suite on the final night. We moved to the standard room on the last day; but again, they gave us the room early so we could move our luggage and head out for the day.
The standard room however, is much smaller than the suite. It is also not sound proof. We could clearly hear our neighbors and it was disturbing during the night. It is probably ideal for one night or single or business travellers who won't have a lot of luggage or spend too much time in the room. So we were happy to be there for just a few hours. Again, the room and bathroom was very neat. The only aspect where the hotel falls short, is breakfast. The options are very limited and repetitive, including fresh fruits and vegetables. In the 4 mornings we were there, we had the same breakfast every alternate day. It would be great if they increased the spread and options. Other than that, our stay was great at this hotel and we would highly recommend staying here.
J. F.They went out of their way to get us an early check in even though the mistake was on our end. Saved us a day of trouble and a longer day of no sleep. Thank you so much!
T. Q.Food at Express Cafe was great.
Service was great too, especially from the managerial level. They were prompt in attending to the needs of diners! My kids were happy to come over! If only there were more treats suitable for kids.
M. C.The front desk staffs are so helpful and accomodating. They always greet us with a smile.
L. N.Staff is very accomodating special mention to Joel my fellow filipino who works in the hotel restaurant . My room is also upgraded to suite room sorry I forgot the name of the guy from the front desk, but thanks to you.
A. T.Had great porridge dinner and relaxing drinks at the Bar. Jeff provides excellent service, attentive and polite.
J. L.Did not stay in the room thus unable to rate. Went for dinner and the service was great. Food is not bad too
G. T.Excellent Service!
Calling out Manager Clavin who went the extra mile to arrange my family of 12 to be seated next to each other’s table..😊
M. H.The food experience was really good. Staff, Mr. Joel Arances, so friendly and pleasant and attends to our needs efficiently.
F. F.During my three-night stay at Holiday inn express novena, I appreciated its convenient location near a bus stop, allowing easy access to the city center within 15-30 minutes. The breakfast selection was impressive, offering a range of Asian and English-American options. While the distance from the nearest MRT station may inconvenience some guests, the helpfulness of the reception staff added to the overall positive experience. Additionally, the newly renovated accommodations were exceptionally clean and provided a comfortable stay. Overall, a satisfying experience.
R. T.The XO crab fried rice is good!
Pizza (Duck) is tasty
T. M.Room is really clean and staff are very nice. Kent from the restaurant gave an excellent service
R. C.Cosy place for weekend family Teo Chew porridge buffet. Reasonable selection and friendly service.
T. P. C.Buffet porridge at level 1, lots of nice dishes and quiet environment. Friendly staff here, tks to Joel and his team.
y. b.Went for work. Had to stay for three nights. Their service was top notch. The pool and gym was located right next to our room which made it very easy to start the day with a workout and swim. They had a western breakfast menu on all three days and it was delicious. The rooms were crowded but I guess that’s the situation all over Singapore. It was clean and the bathroom was also neat. The staff were very helpful and ensured customer satisfaction particularly a front desk officer named Murugesan. Enjoyed the stay very much!
R. L.Allan Yap the manager is very nice and helpful! He is also very patient with us. The food is NOT the best! But he's not bad 😊😊 People here is very friendly !!!
y. s. L. B.I had a buffet dinner with my friend at your Holiday Inn Express Balestier on 7/6/24 & was pleasantly surprised by the exemplary service conduct of Kent Lim, Galven & your young trainee Trung. I am proud that your service standard had hit its highest order. Well done IHG.
Prof Leong
HP 91092115.
E.Booked this hotel as it is newly renovated and was glad I did. Love the cleanliness. As a young team, the staffs worked seamlessly to provide exceptional service to make us feel comfortable. Special mentions to Mr Pandian and Miss Madeline, as well as the other front desks staffs. They went above and beyond and we really appreciate it. The breakfast spread was a good selection. Only down side would be the location as the station was a fair walk away.
T. M.Booked a one night staycay at this new hotel. Room is decent for a one night stay for two pax. Location is good, walking distance (10mins) to a nearby mall (Shaw Plaza). There’s a supermarket in the mall and a few restaurants. Along the way there’s convenient stores as well. The staffs doesn’t seems to be very familiar with the check in process, so it took slightly longer (as compared to other hotels we went to). But overall is okay as there’s no queue at all. The bed is not the most comfortable one, a bit too hard for my liking. The pillows are too soft and flat for me. We got a corner room located at the 11th floor (which is also a connecting room), the sound proofing is not good. We can hear the neighbour next door watching TV. Our room comes with breakfast, food is decent. Check out was fuss free. Overall experience is not bad.
U.Great service from front desk & restaurant Top notch breakfast Room is very clean & just needs an armchair. Great location for eateries & MRT. Nice view from window. Will come back!!
M. d. l. L. V.The best thing is the receptionist Richard Paulo Sim who got us reservations for the Spago restaurant in the 3 towers, from where we could enjoy a delicious dinner and the light show.
Thank you very much Richard!!
M. N.Jeff, when I called to make an appointment, he was very polite and praised the service👍and the service was great👏very smiling and good at joking😁
S. I.The hotel is good, the bed is soft, but the pillows are a bit flat. The room is clean, but the elevator is a little small. There were a lot of people going down in the morning and there weren't enough elevators. The breakfast buffet doesn't have enough seats so you have to wait in line.
J. W.Modern and comfortable rooms! It has a microwave, coffee and tea maker, dishwasher. You can eat as there are utensils, spoons and plates!
Good breakfast
Very friendly staff
There is a swimming pool but it is very small, ideal for children!
I recommend using the self-laundry located on the 4th floor, asking to wash your clothes is very expensive!!!
R.There are two issues that make me very dissatisfied:
First, my bathroom smells very bad all the time. Since I had a stay of more than ten days, I had to buy fragrance and other related products to remove it. Even so, it was a slight relief. Even with the toilet lid tightly closed, you can still smell it. I didn't choose to complain because I understood that it was not the cleaning staff's fault. But I still hope you can find the problem and solve it in time. In addition, the sound insulation effect of the room is also very poor. The sound from next door always makes me have a bad rest at night.
Second, when I checked out on the 14th, because you only had one receptionist, there were many people queuing up. When choosing payment, there are two options: CAD and SGD. I asked the receptionist which one was more cost-effective and was told that my bank charges a 2.5% conversion fee if I pay in Singapore dollars. He answered me that both were the same. I trusted your staff and paid Canadian dollars. Due to the long wait, I rushed to the airport and didn't look at the receipt carefully.
After I returned to Canada, I sorted through the receipts and discovered that a 4.25% conversion fee had been charged for paying in Canadian dollars, which was 1.75% more than paying in Singapore dollars. It’s not “all the same” as you staff say.
It wasn't a lot of money, but I was disappointed. I think it's because your staff wasn't professional enough and didn't explain it to me carefully that led to this result. This is contrary to the "thoughtful and meticulous" service principle pursued by your hotel.
As a member of IHG, I have always trusted the Holiday Inn brand. As a reputable hotel, I hope you can refund the 1.75% extra conversion fee I paid, totaling 22.20 CAD.
Thank you for your understanding.
田.We spent 3 nights in Singapore. The room was clean and the breakfast was good. I was disappointed that the shower room didn't have a door, but I would like to stay there next time I come.
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