Reviews of Mastercool - Aircon Servicing Singapore. (HVAC Contractor) - Singapore (Singapore).

Mastercool - Aircon Servicing Singapore

457 Customer reviews

91 User comments

HVAC contractor

Air conditioning contractor

#12-299 Bedok North Ave 3, # Singapore, Block 401, Singapore 460401

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Information about Mastercool - Aircon Servicing Singapore (HVAC contractor - Singapore, Singapore)

Check place details, opening hours, peak hours, contact information, photos and real user reviews.

This place has excellent reviews and demonstrates great customer service. Highly recommended!

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Opening hours for Mastercool - Aircon Servicing Singapore

Reviews of Mastercool - Aircon Servicing Singapore

s. m.

I ever engaged this company in 2021 n the service rendered was super good. So I tex them for enquiry regarding the price..agreed n they manage to send their man on the same day. Mr Tay was on time in arriving He is very neat.. no mess n very thorough in doing his job..all were completed within the estimated time n my 3 air- con unit are working well. On top of it..they provide 3 month warranty if the unit got issues.. l just nid to call them n they will see to it for free. A good company to consider in case u nid one..Well done n keep up ur good work..will definitely call ur company for my next service.

H. J.

Thank you to Ah soon and team for his professional service. This is our first time using your service and impress with his advice on proper maintenance. They did everything to ensure the house is not dirty or wet when servicing the aircons. Will definitely be a returning customer. Once again, thank you so much.

J. A.

Been using this place for a little over 1 year. Prices are competitive however last servicing, was recommended a few things to do , one of which was chemical cleaning for the blower specifically despite doing chemical cleaning less than a year ago. Glanced at the tech cleaning but only see few dust in the blower. Felt disappointed to be recommended a service for something that general cleaning can do. Other than that, tech was punctual. Finance team settled invoice and billed u comprehensively according to service report and have option to pay electronically(paynow)

P. L.

I am a first time customer and I am impressed that John was earlier than the appointment time. He was attentive to the questions asked and was able to explain in a clear and professional manner. He provided suggestions on how to keep the AC running at its optimal level. Overall v satisfied with the quality of the service provided.

A. T. K.

The customer service via WA was very fast and responsive. Got an appt in the same week I texted them. Also my technician Teck was professional and quick in cleaning - no hard selling at all. Will engage them in future 👍🏻

L. W. H.

Fast and responsive! Submitted appointment request and got contacted within same day for arrangement. Technician Jeff is efficient in his work and able to highlight issues to note. Overall a good first time experience

J. B.

Team that came was friendly, professional and took time to explain what’s happening to my AC system and what could be the solutions to address them. They even helped the delivery men to bring in some stuff as I was on my 2nd day of house moving. In the end, I paid for additional services and it resolved most of the issues I was facing with the new place. However, there is one aC unit with some water leaking and seeking their help to address it. That explains for 4 stars as the water drips is only 5 days after servicing which I am pretty confident they will address.

A. G.

Great service. Customer service (john) contacted me to confirm the appointment made via online. The technician (teck) came on time and serviced the 4 units aircon, refilling of gas and chemical washed 1 fan coil within 1 hour. I will give this company 5 star.

F. T.

First time using their service. John responded swiftly & managed to arrange for same day servicing! Technician Lee was punctual, friendly, knowledgeable & provide good service and advice on maintenance & conditioning! Will use their service again! 👍

M. A.

We recently bought a resale flat & was unsure of the state of the aircon. Contacted John who promptly set an appointment. I’m comparison to the other services that I have engaged for my old place, must say that Mastercool is the most reasonably priced. Thank you!

l. o.

Awesome service!!! I found their number through google and texted them for service, their response was immediate and immediately after one hour the repairman is here to repair my aircon. Technician was skillful, friendly, knowledgeable, professional and cleaned and repaired my aircon well. Was very nice and patient too. Price charged is also very reasonable! Very happy with everything!

J. V.

Great aircon servicing at a very reasonable price. Zack was very professional & friendly. Prompt and efficient all round. Thanks to John for arranging quickly too. Highly recommended!

S. S.

Guys came on time. Supervisor lead the way and also explain later on the aircon unit. Overall they were very helpful and careful.

X. C.

due to work commitment, keep changing the appointment date. the customer service still provide the best service to my request. the technical guys are fast and responsible.

l.

I was starting to worry about my AC because the temperature inside had started water leaking. My kids were pretty uncomfortable when we tried turning the system on, so I knew something was up... I decided to call mastercool aircon for an repair service and they cone right on time. They manage found and solve the problem. Many thanks.

M. M.

Excellent service. The service man Teck reach in between the appointment time, was very thorough in the cleaning of all 4 aircon units and left no mess at all.Good job

A. K.

My condenser is making annoying rattling noise, Mastercool technicians came as scheduled. Even though the noise is not reproducible when technicians are here, they took the effort to open up the condenser and troubleshoot for me. Provided me with professional advice and no up-selling of other services. Will definitely engage Mastercool again!

C. B.

Used mastercool few times, they still treat me like vvip expecially the customer service john. Already recommend many of my friend to use their service. Thanks for what they do for me.

s. m.

the serviceman was helpful and consulted us first before acting on a decision. he was on time as well

H. J.

They keep to their words. I called them when my Ac broke down and they responded swiftly. They came out the following day and had my Ac running again. Great work at affordable price.

R. K.

One AC unit was leaking profusely. The other 2 units were not as cold anymore. They were on time, fixed all our problems at an affordable rate! Definitely will be using them to regularly service our AC units.

J. H.

I'm a repeat customer. the technician is knowledgeable. I was surprised that the same technician serviced my a/c and checked if the a/c was still leaking after he serviced it 3 months ago, he remembered.

P. S.

On time . Very clean NO MESSY, WhatsApp in the morning and the day by itself i come and repair. . Will use them again. And also will recommend to others too.

d. r.

Fantastic service provider, always on time, very professional. Highly recommend

T. M.

Have been using their service for last 3 servicing. Profession, efficient and excellent customer service with the best price. Would highly recommend Mastercool!

J. L.

Good prompt service and accurate diagnosis of why my cooling unit cannot function. Polite and professional service. Thanks.

T. r. T.

Good service , the technician is very experince will again We have 4 aircon problem, technician joe very easy found the problem and solve it eithin 30 minute , thannks mastercool

S. S.

They are a team of professionals who not only finished the job in the said time but also charges reasonably. Highly recommended.

A. S.

The technician knows his stuff well and did a great job too!!

荣.

Professional and experienced. Trusted service. Will make them my regular air con servicing guys from now.

R. A.

Very punctual, professional and friendly. Will definitely engage you guys again! Thank you!

e. l. (.

He was very detail and helpful. Job was done professionally. Thank U.

E. T.

Great and speedy service by John. I have been using Mastercool for the past 5 times and I have always been impressed by their service. :)

T. L.

It was a last min request for the cleaning service, which the serviceman was available and did a very good job. Thanks!

t. c.

Impressed by the customer service, very fast response and action. From booking to technician come at the same day, unbelievable. Thanks.

C. C.

My aircons was serviced by them and performed well and cooling is back. Great service by them.

C. H. K.

Wow , very fast service , must give customer suporr a 5 star , will come again , thank you

B. B.

Very efficient and timely service. Even the rates are pocket friendly. Appreciate it.

D. W.

Reasonable price with efficient staff, able to cater to my schedule due to work

K. L.

Booking same day and come on the same day, quality work with good attitude, will book again

T. T.

Make booking on the same day, their service is very good, will take again the service again, good job

R. N.

Didn't schedule a service but the technician was very nice and give honest advice

M. L.

Good service mr Tang Will recommend friend again Thk you

D. D.

Good advise before sevicing the a/c... Recommended...👋

B. Q.

Good servive interms of manpower and workmanship.

K. M. T.

Technicians are punctual & provide good services 👍🏼

A. L.

Contacted John for the service. It was fast and responsive 👍🏻

J. T.

Fast response and good customer service by John.

L. W. J.

This Air Con Servicing technican Is Politely And helpful For my home

i. C.

Good service. Well Done.

M. F.

This is the most honest compay in singapore

C. A.

Reasonable price with excellence services

A. S.

Good prompt service

A. U.

Prompt response and friendly staff

W. L.

Amazing service and skill

C. C.

Good

M. T.

This is the first time I have used this company. I can honestly say that the staff are very professional and polite, and their service attitude is very good. They are much more professional than the air-conditioning companies I used before. Highly recommended! I also signed up for their annual service today!

a. n.

I needed to install air conditioning at home, so I contacted their customer service and they quickly arranged a time for me. The employees were very qualified and gave us a good solution. High efficiency, I give 5 stars

Z. Y. L.

J. D.

N. P.

D. M.

C. L. P.

p. k.

S. G.

Z. C.

p. p.

W. Y. C.

c. l.

G. H.

M. C.

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