Reviews of DC FINANCIAL. (Insurance Agency) - Singapore (Singapore).

DC FINANCIAL

125 Customer reviews

44 User comments

Insurance Agency

Insurance agency

371 Alexandra Rd, Singapore 159963

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Information about DC FINANCIAL (Insurance Agency - Singapore, Singapore)

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This place has excellent reviews and demonstrates great customer service. Highly recommended!

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Reviews of DC FINANCIAL

y. t.

Amazing help from Jeanie Chua all the time. My daughter visited a&e. My agent ensure all the small details meticulously from which hospital we are gg, if my PD is within company panel, even check for backup plan shall the hospital bed is full. Aside all these. Also help me check and submit my claims duly. Reallly thankful for all the extra miles she done. No words can describe over many incidents that happen suddenly, when we are lost due to the emergencies. Thanks!

S. S.

Highly recommend Cherry! She is the most sincere and diligent insurance agent I ever had. She truly has the interests to meet my family insurance needs and recommend only products within my affordable and needs. Very comfortable discussing financial matters with Cherry. Never felt pressurised by her. She is also very prompt in responding to my queries even though the financial products doesn't falls under her care. Very professional and sweet lady!

S. T.

My wife and I were very fortunate to have met Cherry during one of the road shows and have her eventually as our financial advisor. Cherry is one of the most sincere and genuine financial consultant that we have come across. She is highly motivated and very knowledgeable. Highly recommended, we could have easily rate her 10 stars if we can.

k. t.

Cherry Ong has been my financial advisor for the past 9years and I am sure there sure be many more 9years to go. Apart for being patient explaining to me the policy professionally, I can surely get connected with her whenever I need her advice especially when I am all alone in hospital, she is actually the first person I call on as my family are aboard. Our relationship started since I have Mum2baby plan, where my boy was born prematurely, Cherry been through with me the whole process. She assured me the claiming process, guided me to keep the documents in place, informed me the claim detail the even the date the pay cheque was mailed to me and most importantly at that very crucial time she always picked up my phone sometime even in the wee hours. I am truly grateful for an advisor like her, so passionate and service with heart.

M. S. T.

Cherry is the insurance agent for our kids ! Her dedication and expertise have provided us with peace of mind and excellent coverage for my family needs. I highly recommend their services to anyone looking for a reliable and trustworthy insurance advisor.

C. T.

Very grateful to Cherry for working with me on my insurance needs. She demonstrated a high level of professionalism, dedication and deep understanding of the products and aligning to our needs. She is also proactive and very responsive to all my queries and made the claim process super easy. Highly recommend her!

M. L.

Words can't express my gratitude towards agent Cherry's help when my husband got into a serious accident. He wasn't getting the medical attention needed in GOV hospital. She arranged ambulance transferring my husband to private hospital without delay. She is the BEST!!!!

r. a.

Cherry's service and availability to answer any of the points is extraordinary. She values client relationship and positive about helping and resolving any of the client issues related to insurance/her domain. I recommend her for her brilliant skills and congratulate her for her amazing service centered nature.

C. L.

As a new mother, I am incredibly thankful to have Cherry as my son's financial advisor. She is a thoughtful and organized individual, which made the application process much simpler to understand. I highly recommend her services.

A. W.

Cherry is always our go-to person when it comes to insurance. She is very prompt in her proposal and response (no matter when it is!). And this gives us so much assurance and confidence knowing someone will always be there and lookout for us. We always ask her tons of questions and she is always our "memory/brain" to remember all the policies that we have. Very grateful for her patience (sometimes we keep asking the same questions.. haha!) and understanding. She is also very sweet by nature and our experience with her really exceeds our expectation. She is someone I randomly met and sign up with from a baby fair. I believe fate brought us together! Thanks for being such a great asset to our family, Cherry! :)

M. M.

My financial advisor is Ms Cherry Ong. She is very efficient and is always available upon request. She reviews and gives both myself and my hubby latest updates and new products. Ms Cherry also arranges for yearly meet up to check on our needs and on our welfare. She is very friendly and understands her clients. I am blessed to have her since day 1. Ms Cherry never forgets to convey birthday wishes and promptly gives table calendar annually. Her relationship is genuine and no doubts. Unlike other agents once business deals closed missing in action, sorry to say this. Thank you Mani

W. T.

Had a pleasant experience with Kioko as she handles my baby’s insurance policies with great insights and knowledge. We first met via zoom where she introduced the different policies and the value added services that DC Financial offers. Subsequently she followed up via WhatsApp to reach out if I’ve any concerns or enquires. She event went the extra mile to come to my house to share about the policies and help to book baby’s vaccination. She’s very friendly and approachable. She responds quickly and will follow up with my concerns/queries. Highly recommend her as an insurance agent especially for maternity/baby/family related polices!

J. T.

My wife and I had the privilege to have with Natalie and Xerene of DC Financial as our trusted financial advisors. We are blessed to have them in our lives as we found we could be open with them in terms of our insurance needs and preferences for our newborn baby. There was no hard pressure selling tactics, but very sound, logical and transparent conversation between all parties, as we compared the various insurances across different firms. We still went with AiA and specifically Natalie and Xerene! Keep up the great work Natalie and Xerene! I can see that both of you work really hard, and will not hesitate to recommend my friends to you if they have any insurance needs. Jiayou!!

F. Z.

So grateful to have Cherry as our financial advisor for my family's insurance. She is very prompt to assist to our queries and claims. Appreciate much!

p.

Natalie was very knowledgeable about the protection required for baby. She was approachable and yet not pushy in terms of sales. Glad that we enrolled our baby hospitalisation plan with her :)

W. Y.

My wife and I were delighted to meet Kioko and KianHwa. They provided us with the opportunity to understand the importance of protection and insurance for our precious newborn baby. Their active engagement, patience, and attention to detail while explaining the information to us were truly commendable. We sincerely appreciate their efforts and extend our heartfelt thanks. 🙌👶🌟

V. L.

I'd like to share a positive review for David and Xerene, the financial consultant duo. I discovered them through my aunt when our insurance agent left the organisation. Despite not earning commissions for our existing policies, they were patient and easy to communicate with. David stands out for his understanding of needs and avoiding hard selling. Even when faced with tough questions, he responds with knowledge and genuine concern. Both David and Xerene are sincerely friendly! Plus, they have alot of cute and funny whatsapp stickers! 😝

S. Y. N.

Natalie is a great and helpful agent which is explained to me in very detail about the maternity coverage. And she replied my questions promptly. You may reach out to her if you is any keen your financial planning and insurance coverage. 👍

N. J.

Have met David and Xerene since 2019 as DC Financial parterned with my confinement agency to provide free insurance coverage and at the same time they introduced me to the various Mum-to-Baby insurance products. Was inspired by their sharing as they had successfully marketed themselves as a mummy-baby support, having raised 4 kids themselves they gave valuable advice on child minding hence you will not feel that they are hard-selling any insurance products. A very humble power couple, David even personally came down to meet us for every subsequent appointment despite already being a Director and having his own team to manage. Kuodos to David & Xerene, I treasure my relationship with this power couple and I hope every client will be able to find their own trusted insurance agent through DC Financial!

N. L.

Feeling exceptionally fortunate for the opportunity to connect with David and Xerene, their outstanding service deserves commendation. Xerene, the initial point of contact, introduced the AIA insurance for Mum & Baby coverage with a perfect blend of professionalism, friendliness, and extensive knowledge. Her ability to explain complex details with statistics and examples made the decision-making process seamless. Beyond AIA's comprehensive policies, the "Concierge" service stood out, offering assurance for emergency hospital care and arrangements. Notably, Xerene's non-pushy approach allowed us the time needed for consideration, even during her overseas trip, accommodating late-night calls to align with our busy schedules. David, introduced in a call with Xerene, proved to be equally friendly and approachable. The occasional client giveaways served as an additional bonus to their already exceptional service. While hoping to never use the "Concierge" service, its unique offering provides genuine peace of mind. In my experience, this insurance agency sets itself apart by extending considerate services that go above and beyond, truly extend the caring relationship with their clients. Thumbs up!

H. K.

Met David and Xerene during my pregnancy and bought my son's policy from them. I know many agents and choosing them was the best decision made ever! They are friendly and efficient... My son fell sick months ago, and the assistance I received made me feel very assured that I could rely on them whenever I needed help with hospitalisation matters. Best agents to go for! Thank you !!!

W. Z.

Jeanie is a very prompt and helpful consultant. Whenever facing issues with claims, she would be the first one to help to settle my claims. I can always count on her to give me the right advice for the policies I need

l. m.

I’ve known Natalie for years now, she has always been reliable, knowledgeable and she truly has your best interest in mind. I had an injury a few months back and I really appreciate her guidance and help throughout the journey from arranging the hospitalisation to facilitating a smooth claims process afterwards. I highly recommend her for anyone looking for a genuine and efficient advisor.

N. P.

I am immensely grateful for Mr. Kian Hwa Tan from AIA financial consultant for being so helpful to take over as an agent from my previous Agent. He was so kind & friendly to help me out to settle my AIA Insurance Premium and to pay what is necessary only. He was so patient to wait a few mins when I couldn't come on time. I highly recommend to get him as Financial Adviser. Thank you so much Mr Kian ,more power to you , I'll se u soon again .

L. L.

Grateful to had know Kioko through connections from the baby fair. She is very helpful and open minded, able to understand in our perspective of the needs and wants for my wife and our "on the way" baby.

Z.

David & Xerene were very sincere in navigating us through the policies available for our child. We didn't feel any pressure that we must get the policy through them. Basically NO hard selling. They are always prompt in their responses (pre and post sales)- Even when they are on holiday! IMPORTANT: The claim process was very seamless and efficient. The submission was done within the day we informed them.

S. J.

Very personalised service, Cherry is very friendly consultant who will suggest what you really need. She keeps me posted with the latest updates, suggests and explains the products that fit my needs.

E. C.

Very good advice on financial literacy by Kioko! Thank you for the effective advice provided, for informing me on the different insurance plans available in the market (life versus term) and also for customising and curating your advice and inputs based on my current financial portfolio. Appreciate the thoughtfulness given! Really liked the summary and compilation of the different plans I currently have (e.g., hospitalisation, endowment, investments etc); it really provided me an overview of what I need to boost my portfolio etc. Thank you Kioko!

Z. N.

Kioko is well-informed about her work; her knowledgeable self enables her to review my needs and cater to them at her capacity! Definitely would recommend her if anyone is interested.

S. L.

Kioko is a knowledgeable and helpful agent. She does a holistic financial planning review regularly to ensure that my coverage is comprehensive & sufficient.

L. M.

David & Xerene been my go-to since my firstborn in 2014. They have been nothing but great advisors. Informative and willing to share great deals and benefits from time to time.

j. h.

An agent who is both sincere and professional, there's really not much else to say, other than they remain present throughout, which is a trait that is often overlooked. Regardless of time, or place, come rain or shine, whenever you need their advise, they will be there. This sole factor alone grants anyone a peace of mind in an otherwise trying time.

L. F. X.

I meet Kian Hwa, who was my sergeant in my unit. He introduces me the his can cover up to 50% of the medical bill and eventually tell me about the investment also. All I can about him is good

T. h.

I'm fortunate to have crossed paths with Kioko, who possesses deep knowledge and patiently walked me through the plan's details. She's trustworthy.

S. l.

David is best in Singapore 🇸🇬, I approach him first time for my daughter 👧🏽 illness and he was there even though he was away to his holiday trip 👍

信.

I wanted to express my sincere gratitude for everything you have done for me and I cannot thank you enough for your support.Thanks for David give me right advice.Thanks Xerene for your patience in answering my questions.

S.

Totally love having them to be our financial advisor. They are there for us when we needed assistance

G. T.

Cherry Ong

T. K. W.

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