Reviews of I-PRIMO ION Orchard. (Jeweler) - Singapore (Singapore).

I-PRIMO ION Orchard

395 Customer reviews

119 User comments

Jeweler

Jeweler

Jewelry store

2 Orchard Turn, B1-33 ION Orchard, Singapore 238801

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Information about I-PRIMO ION Orchard (Jeweler - Singapore, Singapore)

Check place details, opening hours, peak hours, contact information, photos and real user reviews.

This place has excellent reviews and demonstrates great customer service. Highly recommended!

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Reviews of I-PRIMO ION Orchard

M. T.

We were served by consultant Joee and she was extremely meticulous and gentle. It seemed like she was nervous about handling our wedding bands but we appreciated that she took extra care in handling them. Joee carefully tied the ribbon on the box and even asked if we liked it. The bands were beautiful too!

S. H. L.

Served by several sales consultants throughout the entire process including Gwyneth and Kimberly. Absolutely pleased by their professionalism and thoughtfulness. Certainly the best service we have received during our ring shopping journey.

C. K. M.

Went to their flagship store at ION and was served by one of their male sales assistant but was utterly disappointed with lack of service provided by him. Not to mention he seemed really uninterested to attend to us after hearing we had only booked a reservation to take a look at the rings and was not considering of making a purchase on that very day. We decided to head to their Suntec outlet on the same day without an reservations in hopes we’d get better service and have an actual chance to browse the designs and we were absolutely blown away by the excellent service provided by Wei Nee! She was so nice and patient and really went through in detail with us the different designs/diamonds the store had to offer. She even brought out designs that she thought we might be interested to see after getting a rough idea of what we were looking for. She really made up for the disappointing experience at ION. We immediately went back the next day to make our purchases and thankfully she was there to provide service to us again. Will definitely recommend anyone who’s interested in going to I-Primo to look for her!

I. Y.

Excellent service provided by Xinci. It took us only one visit to decide on our wedding ring. We collected the ring today and it was an fantastic experience.

T. L.

Service is really good. Patient and non pushy. Good explanation on all the pointers on our ring purchase including the best deals available during the applicable period. If u wanna experience the same level of service, look for Kimberly!

T. Z. C.

Got my wedding bands for me and my fiancee. Was shown a variety of rings and felt no pressure to buy at all. Appreciate the service from Mr Yee Fan who kindly explained the meaning behind our rings. We were there got almost 2 hours and finally decided to buy from I-primo. Love the variety of rings and will strongly recommend anyone looking for high-quality wedding rings there.

B. N.

Bought our wedding bands here, exceptional service and warmness from the service staffs. 10/10 will recommend

B.

Just had the most pleasant experience ring shopping at i-primo! We were helped by Ms Xin Ci, who was very knowledgeable and patient with us throughout the entire session. She showed us many different types of rings that we were interested in, and gave us suggestions on ring pairings as well. Her warm and approachable personality made the whole session really enjoyable!

N. S.

Super happy with the purchase and experience! Rings are simple and elegant, with a unique touch to it! The sales manager Xinci was extremely pleasant and meticulous with advising us on our ring choices.

K.

Great service, love the collection that they have. Wedding band ✅😊😊

L. P.

Had a pleasant and enjoyable experience serviced by Gwyneth when my fiancè and i visited I-Primo SG to look for wedding bands yesterday evening. She is warm and approachable, with a keen eye for detail and style. She assessed what ring would best suit our preferences, offering thoughtful opinions on what designs would complement our style as well. We felt valued and understood. Her enthusiasm for helping us to find the ideal ring is evident, and she takes pride in ensuring that the choice reflects our unique bond. Thank you ♡

M. T.

My fiancée and I had chosen I-PRIMO during a wedding fair. We were assisted by Amber - a very nice and patient lady whom was very knowledgeable in the products. Thank you for the great service! :)

w.

Great experience with ring shopping at I-Primo! Gwyneth was very patient in bringing different rings for us to try on. Ring collection by Ariele was smooth. Great communication throughout the whole process and staff are friendly.

b.

I was serve by Angel and Kimberly, their services was excellent. They spend time explaining the rings without forcing me to commit. Really was very professional. Definitely recommend I-primo to everyone

C. S.

My partner and I decided to purchase our wedding bands from I-Primo and were very satisfied with the quality of the bands and diamonds, the delicate designs, and service from their staff (special mention to Wei Nee and Kar Ying for the thoughtful service :)) Would recommend this brand to couples looking for their wedding bands! :)

L. S.

Excellent service from Kah Ying from start till finish - we didn't have an appointment the first time but we're still serviced very well.

L. H.

Excellent services provided, staff were very attentive and patient in answering all of the questions that we have. Highly highly recommend for anyone that is looking for their engagement/ wedding bands!!

L.

Service was remarkably pleasant! We were attended by Xinci and she was friendly, patient and knowledgeable and we appreciate her advice and her time to explain things to us to make sure we understand. The ring selection was extensive and the designs were beautiful and some with meaningful stories behind! Highly recommend for any individual or couple to get their rings here! 😊

S. D.

Jesslin is very professional and friendly! Love the unique design of the wedding rings!! Got very great promotion!!

Y. T.

Trying our wedding band at I-primo and we are surprised by the variety of design to choose from. Customer service is good. Will definitely recommend to you if you are Looking for weeding bands

K. C.

Excellent customer service and post sales services. Transparent pricing and great craftsmanship. The ring finishing is very smooth and comfortable to wear. They are non-pushy with sales and are very patient and detailed in explaining their products. We were served by different sales associate when we visit, they were all highly professional and very helpful. They even let us know of all in-store promotion, ion points as well as online reservation promotion which we were not aware of. Highly recommend iprimo!

S. O.

Very good experience with I-Primo. Variety of design to choose from and we are very happy with the Perseus couple set. Highly recommended to visit and an option to choose from!

M.

Thank you our sales consultant Xinci, she is so professional..We are so happy and enjoy her service. Appreciated!!

W. K. S.

We had an appointment with Gwyneth. She was very understanding and knowledgeable. We ordered our wedding bands and engagement rings with no pressure at all. Thank you for this wonderful service. Looking forward to collecting our rings!

M. T.

Had a fantastic experience getting our wedding bands from I-primo! Wei Nee was very patient in guiding us through the ring selection, and was also not pushy and gave us space to decide. Overall, it was a comfortable and pleasant experience, 100% would recommend!

c. k.

Love the services provided by both Amber and Xiao Tong. Very helpful and patience toward us! Most importantly, the ring is what we have been looking for.

A. X.

Xinci is very friendly and professional in explaining the wedding band designs. Great experience!

b. l.

My fiancé and I were served by assistant store manger, Gwyneth who was lovely! She made our ring collection process a very smooth and memorable one. She also explained the after care process very clearly and wiped our rings cleaned after we tried them on. Definitely recommend getting rings from I-primo as their service is top notch and ring designs are really unique!

Y. Y. H.

Superb service. Warranty and sizing policy flexible as well. Also has loan ring services if you need the rings soon for proposal. Weinee was very helpful and gave ideas on engravement and ring styles. Kimberley was very friendly during ring collection. They had great hospitality and the entire process from choosing a ring, to arranging for a loan ring (should you need it for proposal before the ring is ready), to collection of rings, was comfortable and stress-free. Had a fun drawing activity when collecting rings as well. Super recommend!

M. C.

Went to many jewellery shops in ION Orchard to look for wedding bands, chanced upon I-Primo and was served by Xinci. Excellent, friendly service, beautiful ring selections! Some rings even came with stories. :) we could even add in a promise diamond into the wedding bands, how thoughtful! If you’re looking for wedding bands, this IS the right place. Definitely look for Xinci to have the best service! Made us feel really comfortable and not pushy like the other jewellers.

V. N.

Amazing experience with iPrimo. We feel relax and well-informed with all the options by the staff Gwyneth during our first visit and all the follow-up visits. The shop has the most diverse and pretty designs with high quality craftmanship. Thank you for all the support and flexibility the staff has provided.

J. Y. Y. S.

Very good services. The sales consultant, Wei Nee, was very patient and provided us with a lot of feedback and options based on our preference

I. H.

Gwenyth is a really nice and friendly saleswoman who cares about the customer’s needs. She makes the extra effort to give us the best price as well. We would definitely recommend I-Primo to all our friends and relatives as this is the only shop that we visited that have provided us with the best service, care and attention

R.

Gwyneth is an amazing staff over at the ion orchard outlet and was super patient with helping us select our rings even though it took almost 2 hours to try everything because we were so indecisive! Would definitely recommend any couple to come over to buy their wedding bands and will attest to their quality in serving you

S. C. H. H.

Gwyneth was the reason why my fiance and i bought our proposal ring and also our wedding band at I-Primo. Her service is amazing and honestly we went to a few places, although I-Primo is slightly more expensive than other local jewellery stores but we still chose it due to her service. Thanks a lot Gwyneth ❤️

J. P.

It’s our second visit to i-primo and Gwyneth assisted us during both sessions. She was extremely friendly and jovial. She was patient in explaining the various designs/details on the rings. We’re happy to settle both our engagement and and wedding rings with i-primo and Gwyneth played a big part in it.

T. S.

Absolutely superb service and attention to detail from I-Primo at ION. Xinci was very patient and helpful in our experience buying both engagement and wedding rings. 5 stars. Would definitely recommend. Thank you.

A. T.

We got weinee to serve us. We came before and got served by Yee Fan, both of them give us a lot of suggestion. And they are very patience. You should come here if you need wedding band! Highly recommended!

S. L.

I had a wonderful experience at iPrimo while shopping for a wedding band. Yee Fan provided excellent service, demonstrating great patience throughout the process. His expertise and dedication made my visit enjoyable and stress-free. I highly recommend iPrimo and appreciate Yee Fan's outstanding assistance.

S. M. L.

Xinci was very friendly, no hard sell the first time we entered the store. After a few rounds around the mall, we still liked the material of I-Primo rings the best! Recommended for a lifetime experience!

V.

Love the experience here! Great service and very helpful staff ❤️ Kimberly

D.

Served by Gwyneth and Kah Ying, best at their services! Highly recommended.

K. C.

The staffs are very accommodating, unlike other shop they are not trying to hard sell. They advise you and recommend according to your budget. The ring quality also good with right price. Thumbs up!

C. B.

I recently visited I-Primo to look for the perfect engagement ring, and I have to say, the experience was nothing short of exceptional, thanks to the incredible service provided by Angel. From the moment I walked in, I was greeted with a warm and friendly smile that instantly put me at ease. Angel took the time to listen carefully to my preferences and needs, offering valuable suggestions while ensuring I never felt pressured or overwhelmed. Their extensive knowledge of diamonds and fine jewelry was evident, as they patiently explained the different cuts, carats, and settings that would best suit my vision and budget. The atmosphere in the store was welcoming and relaxed, making the entire process enjoyable and stress-free. Angel's genuine passion for their work and dedication to customer satisfaction were apparent throughout my visit. I highly recommend I-Primo for anyone seeking exceptional quality and service, and I especially encourage you to ask for Angel. Their professionalism, warmth, and expertise made my experience truly memorable and left a lasting impression. Thank you, Angel, for making my diamond ring shopping journey a dazzling one!

T. W. S.

I would likely recommend IPrimo to everyone who is looking for a wedding band. The band was extremely comfortable and they also provide very good after services. Thank you to Yee Fan and Gwyneth.

X. H. L.

Came down many times to try out rings and each time, the staff(Angel and Gwyneth) were very friendly and helpful in describing the ring designs and after care services. Had a very pleasant experience and would highly recommend I Primo for future couples.

D. O.

Very pleasant service with Wei Nee and Kah Ying all the times we came, from sampling rings to collection! Rings are also beautiful. Would recommend :)

L. H.

Highly recommend this place for the quality & service they provide! Special mention to the assistant store manager, Gwyneth, who has been a great help throughout the whole process.

z. I.

The staff is knowledgeable and attentive, even sharing with me about the various designs and stories behind each ring. Even though I did not intend to make any purchases, I was not pressured and felt very comfortable throughout the entire experience. I-PRIMO is definitely on my list of brands to look out for!

B. L.

Great customer service by the staff, Wei Nee! She isn’t pushy and super patient when clarifying our doubts and recommending the different designs.

J. T.

Bought our wedding band at I-Primo and had a great time with Kah Ying and Kimberly! Great service with a wide range of selection, love it!

C. Y. S.

Bought my engagement ring here. Was served by Kah Ying, excellent service and always patient! Giving proper explaining on the ring 💍

G. H. T.

Kimberly was very attentive and patient in explaining the different types of ring settings and diamonds that iPrimo has to offer :) I thoroughly enjoyed the entire experience, and would recommend anyone looking to purchase a wedding/engagement ring to come here 💯

S. O.

Excellent customer service from Angel, extremely patient and knowledgeable. Ring designs and craftsmanship were much better than what we have seen elsewhere, justifying the slightly premium price.

E. N.

Great experience with iprimo from ring selection all the way to ring collection. Impeccable service. Each ring design comes with a story. Current promotion includes a promise diamond which add a nice touch to ur ring. (:

J. L. N.

Superb services provided by Wei Nee and Kimberly during our visit here. They are very friendly and knowledgeable about the products here!

Z. X.

Good experience at iprimo to purchase our wedding ring. Thanks to Wei Nee for the introduction of the customised wedding ring. Highly recommended.

S. W.

Had a great experience with my fiance, Kimberly and Wei Nee were great help to us and extremely patient, kind and resourceful!

G. G.

Great service from the shop. Extensive ring selection :)

K. Y.

Wonderful ring design with good services from the outlet. Highly recommend newly couples to come here to look at the ring design they have. Thank you Xinci

G. C.

Thank you i-Primo for the neat explanation and timely suggestion during my time here. Services are great, a stress-free experience for me.

h. r.

Very friendly and professional staff. Explains the details and T&C very clearly and patiently! Wonderful experience with I-Primo!

M. m.

Had a very pleasent buying experience with the staff here. Yf was great at advising us. Will recommended friends to visit this outlet.

j.

The design and quality of the rings are of top quality. Angel and Gwyneth made our experience a very pleasant one too!

J. L.

Best place to get rings, no regrets! Look for Miyu

M. F.

Excellent service. Angel was very attentive to our requests. Highly recommended!

V. M.

Had a great experience shopping for wedding bands here and they have a myriad of good designs.

G.

MIYO and Weinee both patient, friendly and clear in going through process of purchasing our wedding bands.

L. L.

Bought it here and Gwyneth’s service is really excellent, highly recommended!

N. W.

Service was very good. Was served by Yee Fan, me and my partner was very satisfied with his service. Non pushy service and very meticulous for what we wanted!

T. T.

Friendly staff, very knowledgeable and give good advise. Purchased our wedding band here!

H. Q. Y.

Extremely good service from all the staff at I-Primo (Miyu, Angel)

Q. G.

It was a great experience, everything is well taken care of :D

W.

Wei Nee is very professional

Q. Y.

Excellent service!

W. C. O.

Awesome🤩A great experience❤️Kah Ying is very kind and amiable. If you don’t understand something, she will answer it one by one. Step by step guide, help us choose the ring that suits us, thank you👍🏻👍🏻👍🏻👍🏻👍🏻very good experience❤️❤️❤️

T. S.

They even cleaned the ring I bought in Japan for free✨✨Since I lived in Singapore, I used to clean it when I returned to Japan temporarily, so it was very helpful. I would like local people in Singapore to buy rings here as well.

S. Z.

The environment is very good, there are many styles of rings, and the service attitude of the store clerk is also very good. It is a very satisfying experience

L. C.

Thank you to the store clerk Yee Fan for your enthusiastic recommendation and introduction. comfortable environment

D. N.

The service is very good and professional. A very satisfying purchase.

翟.

Gwyneth's service attitude is excellent! !

K. S. M.

S. N.

A. B.

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