Reviews of Drive lah. (Car Rental Agency) - Singapore (Singapore).

Drive lah

863 Customer reviews

93 User comments

Car rental agency

Car rental agency

04-95, Hong Lim Complex, 531A Upper Cross St, Singapore 051531

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Information about Drive lah (Car rental agency - Singapore, Singapore)

Check place details, opening hours, peak hours, contact information, photos and real user reviews.

This place has excellent reviews and demonstrates great customer service. Highly recommended!

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Reviews of Drive lah

A. S.

Gem is an efficient CS. She replied fast and checked on the car availability if I was able to rebook it on that itself due to booking incorrect date before the host replied me. And also informed me that I’ll get full refund for cancelling the trip before less than an hour. Great service!

Z. Z.

Had an issue with payment stretched over a few days, the matter was brought up to Ms Lai and she resolved it in a span of a few hours. She even went the extra mile to personally give me a call to apologise and assure that everything has been settled. Great customer service for Ms Lai. Thank you so much!

J. G.

Trixie at Drive lah was super efficient in helping me set my account up and getting me up and running. Easy to use app as well

w. e.

Glad to use Drive lah as my alternate source. Was super quick to secure and the after service from Gem was superb. Everything was execute smoothly and a enjoyable ride. Cheers

H. S.

Title: Exceptional Assistance and Swift Resolution I recently encountered an issue with a booking cancellation with Drive LA, but I am extremely pleased with the assistance I received from their team member, Seca , Despite the initial frustration of being charged for a cancellation I had already made upon receiving a call from a Drive LA team member, Seca promptly addressed my concerns and resolved the issue efficiently. Seca exceptional customer service skills were evident from the start. She patiently listened to my complaint, empathized with my frustration, and assured me that she would find a solution. Her professionalism and attentiveness made me feel valued as a customer. What impressed me the most was the speed with which Seca resolved the problem. Within 40 minutes , she took the necessary steps to rectify the situation and ensure that I was not wrongly charged for the cancellation. Her quick actions not only solved the issue but also saved me from potential inconvenience and further frustration. I greatly appreciate the dedication and efficiency demonstrated by Seca. She displayed a genuine commitment to customer satisfaction and went above and beyond to ensure a positive resolution. Thanks to their assistance, my faith in Drive LA's customer service has been restored. I highly recommend Drive LA and commend Seca for her exceptional assistance. Her swift resolution of my issue and their exemplary customer service skills are a testament to Drive LA's commitment to providing excellent customer support. Thank you, Seca, for your outstanding help and for turning a frustrating situation into a positive experience.

S. Y. C.

Trixie was very prompt in responding and resolving my sticker incentive payment. She was also constantly updating me of the progress. Thanks for providing a great service which made my day!

I.

Trixie resolved my issue. Communication with support was satisfactory. 10/10 She the best

B. 1.

Today I encountered a situation where my takeover of the car keys was delayed because the host was uncotanctable for approximately 45 minutes. I contacted the Drive Lah helpdesk and was attended to by Trixie who was patient in managing my emotions and proactive in trying to contact the host on my behalf. Kudos to Trixie for great service recovery.

F.

IZZY is a great customer service agent. I had issues in the account verification as I turned 21 recently at the time of writing but it was resolved by IZZY.

c. l.

Ralph has been most supportive and friendly to help resolve my issues. thank you drivelah for the excellent services!

S. S. S.

Drive Lah has been one of the best if not the best car sharing/rental platform I came across! Their staff are also very helpful. Trixie has been nothing short of amazing in assisting me with my queries!

K. R.

Trixie is really helpful and polite. She really assists me with all my enquires with top notch customer service. Cleared all my doubts and misunderstanding too. Thank you!

B. S. P.

I would like to thank MYNE from the customer support team for helping me to clarify on the issue i was facing on conversion of the vehicle type.

T. W.

Trixie at Drive Lah was awesome, super helpful and very prompt with all the questions I sent. No request is too much for the Trixie. Thanks!

I. W.

Kudos to Edelyn for great customer service. Helps me with my lots of enquiries. To set my mind at peace. 5 star customer service.

J. l.

Great service! Best car-sharing platform I have experienced. Truly a seamless and fuss-free way to rent a car for my needs.

F. A.

Ralph was very friendly and helpful, and he went above and beyond to make sure I was able to understand how to complete the registration.

N. J.

Ralph responded within minutes and provided detailed and accurate information, which made the process smooth and stress-free.

A.

customer service team are amazingly responsive, i was assisted by Caren and Jayson on Nov 10 and Nov 11

I. C.

Thank you Myne from Drivelah. Patient and understanding to host requests. She is meticulous and pro active in handling my car issue. With details and follow up action. You will feel very privileged to have her to take care of your car issue.

N. K.

Pros 1) Wide variety of cars strategically located at affordable prices compared to competition 2) Almost all the hosts are friendly, prompt, helpful and understanding 3) 24 by 7 seamless customer service support via WA and Calls 4) Ability to use various credit cards including AMEX 5) Waiver of credit card processing fee, early access to promo codes and private events upon attaining pioneer status Cons 1) Some of the cars rented were not road worthy and even broke down once in Malaysia. 2) Ensure to have a compensive insurance coverage that comes with zero excess as going through Drivelah for any small repairs is definitely not worth it as the charges are higher and one can fix it on the behalf of the host at the fraction of the cost! 3) Drivelah policies can be quite inflexible and not customer centric. 4) Some of listed car's host are non responsive as well as cars no longer with drivelah may still be listed on the platform. 6) Some of the car's Fuel level can be almost empty hence causing severe inconvenience especially if you are in a rush. 7) There is high possibility of your booking being cancelled without prior notice at the very last minute and you are on your own most of the time to book another car. There is also no compensation nor any goodwill gesture if the cancellation is within the stipulated grace period.

B. P.

Always booked with Drivelah every month, super easy & very affordable too!

T. R.

To TRIXIE: As a first timer driver of Drive Lah overall was great. At first the owner of the car rejected me, as I go along not to gave up I get through to rent, thanks TRIXIE.

S.

Excellent customer service. Really impressed to see prompt reply even after 10pm on Sunday night.

B. C.

Ralph from the customer service team was a great help to me throughout the assistance process. He was patient and clear in his communication. Thumbs up! Will continue to use Drive Lah for a long time to come.

Y. R. (. Y.

Great rental platform, Shout out to Izzy for replying to my queries promptly and accurately. Thanks.

A. N.

It was my first time to register this Drive lah account as a hosting and I’m glad that been served by Jasper. He is professional and a person who are passionate to his job. He was managed to explained all the questions that I asked in details and guide me how to increase the renting rate as well. Appreciate it so much! Great job & thank you Jasper!

D. L.

The process to rent out car was a breeze and there were plenty of demand which is something positive about it. Cars can be returned with visible scratches and interior scratches which are hard to spot where we can't possibly check every corner upon returned of the car. Nothing to blame drivelah since it is the integrity level and being considerate as a guest. So car owners please be aware. The part that is not positive is the rent for EV vehicle which there is a mandatory fuel package that guest is not being able to opt out. I do not understand the rationale behind it. Guest who knows how to charge, by all means they get to enjoy the savings from charging themselves. Same time, they do the owner a favor for the next guest since sometimes the rental can be back to back. I as owner do not need to purposely take time out just to charge for the next guest. If guest do not want to charge, by all means opt in for the fuel package. Yes they pay a bit more for their convenience, to compensate owner to bring to charge which is understandable and acceptable. So, why do Drivelah wants to mandate this fuel package only for EV cars??

M. X.

Contacted customer support Patricia for assistance with regards to booking issue related to the host. She was prompt in reply despite it past midnight, and took the matter seriously, reassuring that the team is here to support and find me alternative bookings should the host cancel on his end. Very trustworthy team of support on Drive Lah to assist on any booking related matter, highly recommended

J. L.

I’m a host on Drive Lah. Easy and hassle free. Come try and rent a car for hourly or daily.

M. L.

Excellent customer service provided by Ms. Trixie! She is professional and patience in solving my issue! Great job and keep it up!

B. C. Q.

I recently had to cancel a booking with Drive Lah due to some miscommunication. The lady staff who served me was Seca. She was extremely patient in spite of the bad phone connection and had to call me again many times before we could hear one another. She was very helpful and advised me the steps to take, and had also taken in my request seriously, and was very professional. I will certainly book with Drive lah again if I need a car.

K. M.

Smooth booking experience and support team is great (Trixie was very prompt and helpful)

g. h.

I rented the host's car during CNY period and it was easy to book the car via the website/app. Although I definitely recommend to do this in advance as you need to wait for the host to confirm the booking unlike other rental platforms. The website/app can be buggy sometimes (unable to click certain buttons or non responsive) but Patricia (customer service agent) really helped us big time. Especially at 12+am on the second day of CNY. She efficiently assisted us in getting the trip started and navigate the platform easily, bypassing all the bugs. Really thankful for this platform and the helpful agent behind the scenes.

S. R.

Hi I'm satified with the service than was rendered to me awhile ago. I'm a new customer who yet to start a booking. Seca has assisted all my enquiries and I'm clearer after her explanations. I hope all service provider staff could give a good service like Seca. Thanks Seca for your patience!! Sincerely, Saera

S. L.

GEM FROM DRIVELAH PERFECTLY EXECUTE WITH THE HELP I NEED, THANKYOU GEM FOR THE KNOWLEDGE THAT U HAVE AND THE TOP CUSTOMER SERVICE.

K. A.

Trixie was helpful. Odometer reporting issue. Thanks

S. S.

Very prompt respond. I love this service. Thanks a million

S. T.

Patricia doing her job well n took it seriously. She responded fast within 3 mins n giving me the info that what i wanted to know. Fast response is what we drivers wanted cos may be needed in emergency or other things that we needed. Well done, Patricia!

e. s.

My first time using an app like drivelah, and Lai was very patient and helpful in explaining and solving some of my issues. In such a competitive tech space, I think providing top notch service would make a big difference! Basically as a car owner I had some issues with payment for fuel inclusion, Lai not only follow up with me and made sure I received my payment, furthermore she took extra steps to make sure this will not happen again in the future! You have great tools but you need great people to make it work well!

C. L.

Finally DriveLah! approved my application. Looking forward my experience with DriveLah in future. Would like to complement Mr Ralph, who following up with me, guiding when i half way fill up my HOST application with DriveLah. He even go extra miles to help me book the briefing slot, photography slot through Whatsapp. Really appreciate with his help. Thanks, DriveLah!

R. G.

I’ve been renting out my car on Drive Lah for many months now and really appreciate the convenience that it offers with the contactless pick up and drop off, so that I don’t need to be present to oversee the process. The support team is generally pretty effective in handling my queries and any issues that arise. Jhay especially was prompt and responsive in following up on my concerns in a specific incident where my car reeked of smoke upon drop off. Thank you to the Drive Lah team and looking forward to continue using the platform!

F. A.

I like to thank Seca for helping me how to change my Credit Card payment. SECA also help check for me If the car l was booking had been Booked already. I like to thank SECA for her Patience.🙏🙏🙏

E. K.

Ralph was informative and patient in answering all my enquiries.

N. H.

It was a rainy day and I need to extend my booking and there’s some glitch on the app but staff rendered help to overcome issue and I’m really grateful for fullfuling my need

M. B.

Seca helped me with all my queries (somewhat dumb queries lol) and made me feel more at ease with the step by step management of DriveLah. Good job Seca. Please promote her guys. Patient and understanding! There’s 5 stars here unfortunately, else I would give you 10. Cheerios!

W. L.

I would love to give a BIG shoutout to Lai because her dedication towards providing the best host experience was indeed commendable. She is always my go-to person and she is truly resourceful and also put in the extra effort to understand the situation that the host is facing and thereafter resolved them! Am super impressive with her and she is truly a keeper in DriveLah! Thank you for being you, Lai! :D

W. H. J.

I rented DriveLah occasionally. From my experience, car condition is usually decent as it is maintained by the owner. I would also like to thank TRIXIE for assisting me with my trip refund promptly.

h.

SECA was wonderful in explaining all the info and the policy involved which really makes me feel comfortable. Thanks SECA for the wonderful conversation and the arrangement in such a fast one regarding my account. Thanks and appreciate for the helpfulness and the patience, SECA

D. O.

Myne was very helpful in answering all my queries.

G. B.

Thanks to Izzy for the support and perfect assistance!

K. M.

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