Reviews of Magic Koil Mattress Studio Oxley Bizhub. (Furniture Store) - Singapore (Singapore).

Magic Koil Mattress Studio Oxley Bizhub

1482 Customer reviews

93 User comments

Furniture store

Mattress store

63 Ubi Road 1 #01-47, #1 Oxley Bizhub, 408728

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Information about Magic Koil Mattress Studio Oxley Bizhub (Furniture store - Singapore, Singapore)

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This place has excellent reviews and demonstrates great customer service. Highly recommended!

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Opening hours for Magic Koil Mattress Studio Oxley Bizhub

Reviews of Magic Koil Mattress Studio Oxley Bizhub

C. K.

Ya Zhen & Shirlene is very nice and patiently explain the product and understand our need, and fit our need as we have a special length of bed size to meet. Plus, this is my second visit and their service definitely worth me to recommend to my friends and family.

S. D. P.

I had a fantastic experience with Sebastian and Wendy while shopping for a mattress. They were knowledgeable, patient, and attentive to my needs. Both took the time to explain the different options and helped me find the perfect mattress. Their friendly and professional service made the whole process enjoyable. Plus, I'm thrilled to support a local Singapore brand. Do visit their showroom at Tan Boon Liat Building!! Highly recommend! 😀

Y. C.

Went around this area to try a few mattresses before settling down with magic koil. In our mind, we were already prepared to buy something here because we felt the brand is more reputable/trusted as compared to other mattresses of our price range. Linda served us and she was patient throughout the entire process. We ended up ordering a mattress and frame here. Love the storage frame. Although delivery was quite long because it’s exactly one month (hence -1 star for review) after we ordered and that’s the earliest delivery which was quite long if you really need a bed. However, installation and delivery was good. Servicemen were experienced.

T. C.

This is the second time purchasing from magic koil. Ya Zhen and Shirlene service top notch they are very dedicated and try their best to accommodate to customers needs. The bed quality good, no backache even after years of sleep and also no sign of bed indent. Over all good quality products and wonderful staff service.

P. W.

First visit based on recommendation and ordering the Nebula Ruby model. Like the firmness and comfort. Wendy was very friendly and helpful, had a great experience!

C. C. W.

Great service by Jin Long and Wendys. They are very friendly, professional and very patient to let us try on different type of mattress depend on our needs, very impressed by the quality of mattress with thick latex support. Highly recommended!!!

C. L. (.

Made a trip to the showroom (21 Mar 2022) to try out the mattresses, we had a wonderful experience at the store. Was impressed by the professionalism of sales lady name Wendys. She was able to walk me through the different type of mattress /bed frame and helped me made my choice mattress and bed frame based on what i looked for in a bed. She very friendly, patience, helpful and knowledgeable on the whole process shopping experience. Highly Recommend Wendy with her service! ⭐⭐⭐⭐⭐ Overall we were extremely satisfied and happy customers. We are definitely coming back again. Thank you Magic Koil Mattress Studio! You’ve earned loyal customer in me!

T. L. G.

This local brand has been around for ages and I am happy with their quality from previous purchases. We visited the store after finding it online. We were served by Jason who was friendly and not pushy. He gave us good recommendations to suit our needs.

J. L. Y.

Wendy and Jin Long served us during our visit to the store, very friendly and sincere staff whom tried to understand our preference for the mattress. We got the Nebula Lavish which was within our budget. We also decided to get Magic Koil after my parents purchased their mattress 10 years ago and was still in good condition. Very happy with the purchase 😊

M. T.

One of the fastest purchase I've made because the quality of the mattresses is guaranteed. Came here due to a friend's recommendation and the staff Jin Long was very helpful and accommodating. He allowed us to test the mattresses for as long as we wanted. Would highly recommend this local brand!

J. T. S.

We bought mattress + storage bed frame. Super friendly staff and good service. Will consider the brand for the next purchase or will recommend to our friends.

c. l.

Went to Magic Koil Mattress Studio at 63 Ubi Road earlier to choose the color of our bed frame. The consultant, Jin Long, was very helpful and friendly. He was also very patient in sharing the different colors and texture, as well as giving good suggestions to our bedroom color, to match the bed frame. Kudos to him for giving us a pleasant customer experience! Will definitely intro Magic Koil to my family and friends! Thank you once again, Jin Long!

N. H.

Bought a mattress at this location. Jin Long provided great service with recommendations to suit my needs to and helped to get a good price.

Z.

Thank you for the great service by the friendly and patient staff who very knowledgeable about their own products! Appreciate the transparency which sets the tone for customer expectations too. Looking forward to better nights with their mattresses!

I. H.

At first, i just want to take a look about the mattress and bedframe for our new house, then Mr.Jin served me and my husband patiently made me bought one mattress together with bedframe. Mr.Jin is also knowledgeable about the types of mattress and advised us to choose the one that meets our requirements. Now, i am waiting for my new mattress and bedframe to reach our house. Thanks Mr.Jin!

A. G.

Just popped by since we were in the area and ended up purchasing there on the spot. Linda and Jin Long was very helpful and suggested us to try beds according to our needs. Eventually found the perfect bed we were looking for.

Y. T.

Pleasant experience at Magic Koil Studio. Served by Jin Long who was patient and able to help us identify the ideal mattress based on our needs. Would highly recommend his service.

L. L.

Great service by Wendy and her team at Singapore Expo. Very friendly and helpful, helped us find the right kind of mattress for us.

K. K.

High-quality mattress at an affordable price. 2nd purchase from them, buying the miracle mattress. Their products are comfortable, providing the perfect balance of support and cushioning for a great night's sleep. The staff, especially Wendy, are incredibly friendly and knowledgeable. Wendy took the time to understand my needs and provided excellent guidance in selecting the right mattress. She made the shopping experience truly enjoyable.

N. L.

Jin Long was a great help! He is very knowledgeable on the different type of materials and able to answer all kinds of questions we threw him. Very friendly and relatable. Not pushy and able to advise based on our budget requirement. Do look for him if you come by 👍🏼👍🏼

S. M.

My family and I were served by Wendys when we visited the studio today (20 Feb). She is very friendly, approachable and willing to share her knowledge on the different mattresses in the studio. 😀 She gave us a very good deal and we are looking forward to receiving and using the mattresses soon! 👍🏻👍🏻👍🏻

D. Z.

I recently had the pleasure of experiencing from Sister Janet I cannot say enough good things about my experience! From start to finish, the service was exceptional. professionalism, friendliness, expertise.The service exceeded my expectations, and I am extremely satisfied with the results. I highly recommend Janet to anyone in need of finding their perfect mattress . Thank you for the outstanding performance!

J. L.

Recommended by a friend to check out this place. Quality mattress with reasonable price. Great service and detailed explanation about the difference of mattresses available by Wendy. Highly recommended! Cute sea otter free gift haha.

M. S.

First off, I must say that I really like Magic Koil. I own 3 models and bought 5 mattresses from Jin Long amd Wendy, the last two for my aunt who liked my mattress and asked for the same. Jin Long and Wendy are very attentive and provide great service! The studio is inviting and you can comfortably try many mattresses there.

A. K.

2nd purchase, good quality, my daughter loves the mattress! Thanks to Wendy and her impeccable service!

D. T.

I've experienced wonderful service provided by Jing Long (senior bedding consultant). He is very knowledgeable, not pushy a sales person, listens well to our needs and is able to recommend what's suitable to our needs. Glad that I chance by this shop.

E. S.

Excellent service and top quality products. Highly recommended to support local brand. Manager Wendy Lee exhibits highest customer service and provide the most appropriate recommendations.

Y.

Pleasant experience served by Jin Long. A very patient sales person who recommended us for all our needs. Great and worth buy. Reasonable price. Highly recommended.

Y. L.

<2022> Came here after a few mattress shops and felt a difference with the mattress and cooling protector. Wendys was really helpful and accommodating to our requirements. Great service and very clear communication. <2024 update> Came back here after great sleep of past 1.5 years and Wendys was again super helpful in getting us a King-sized mattress with storage bed. Fully recommend.

H. P. T.

Really appreciated the excellent customer service by Wendy. She was very knowledgeable and patient to explain each mattress and their differences. The Nebula Lavish and Grand 3 were really comfortable. 100% made in Singapore. Ultimately mattress preference is a personal preference but Wendy's attentiveness made all the difference to the great experience.

L. B.

Excellent consultation service provided by a warm heart sales person! Kudos for his thoughtful advices! Will recommend to friends and colleague

S. K.

Excellent selection & very good service from alan & wendy. Finally ended our mattress journey here with a great purchase. Definitely will be considering magic koil for our common room in the future. Thanks alan & wendy. 😀😀😀😀😀

B. L. (.

Jin Long was very good in recommending exactly the kind of mattress we needed according to our preference. Prices were reasonable as it included free items like an additional pillow and mattress protector. There was even a freegift of an ice cool otter soft toy. Would recommend👍🏼

G. W.

Went down today and was served by Jin Long, he has been very patience and explain everything in details. Very accommodating and friendly guy, hence we purchase the mattress. Thank you for your service. 👍

X. C.

We went to Oxley bizhub show room and Jin Long attended to us. We told him we were looking for something firm and yet not too hard so that it suits both of our sleeping styles. He was knowledgeable and patient to let us try the mattresses. In the end we decided to purchase Nebula star which has the right firmness for both of us! Jin long gave us very good advice and he is very helpful. Highly recommend for anyone who wants to purchase mattress to look for Jin long!

S. T.

Wendy is very nice and lemme try all types of mattress. she also introduced the difference against other Brand. The explanation is very clear and the price is reasonable.

z. z. o.

Jin long was very helpful with our queries during the mattress Expo fair. He provided very helpful advice for our mattress selection.

S. Z.

Buying MagicKoil again after 5 years to look for mattress as our current queen sized one had served us well. We were served by Jin Long, who was patient and meticulous in explaining the difference in mattress material and firmness. A very pleasant experience had a free gift of the cute toy too!

H. S.

Was very satisfied with the friendly and helpful customer service from the sales rep, Jin Long. He was very responsive to our queries and tried to give us the best deals to suit our needs. Bought 2 mattresses in the end. Great experience overall.

C. T.

Visited this shop to find a new mattress. Wendy was very knowledgeable and recommended suitable for our needs. She was also very patient with us and gave us time and space to consider our every option. Highly recommended this place & Wendy for anyone who requires a new bed frame & mattresses :)

A. K. K.

Very detail by Wendy. Good service and she. recommend us a good bed and mattress .

R. S.

Went on a Saturday evening and was served by Linda who is very patient and knowledgeable. We took close to 2hrs to come to a decision, and tried on beds repeatedly, she was not pressurizing or hard selling throughout the process and remained attentive to my questions, even helping to make comparisons. Wendy who saw to our purchase order subsequently was very helpful and friendly. Mattress will be arriving in 4 days time! Considering it’s custom make, that’s reasonably fast 👍🏻

L. L.

Sean and Shirlene are very helpful, meticulous and patient in explaining different mattresses which suit us better. There was totally no hard selling and they tried their best to give us a good deal. The mattresses are of good quality and very good value. Highly recommended!!

I. L.

Great service by Jin Long. He is very friendly, professional and patient to let us try on different type of mattress that we are looking to buy for my kid. Few years ago we bought Magic Koil for our own bed and very impressed by the quality of mattress till today. Highly recommended!!

J. C.

Return customer. Good quality mattress and good service! Awesome service by Wendy! Knowledgeable and nice. 1st mattress was Nebula Pedi Tec 2. 2nd mattress Nebula Leaf.

N. T. T.

Professional and knowledgeable consultant with valuable insight to mattress and storage divan. Good job Jin Long, my faith with sales rep is restored! Thank you. Will return for baby mattress again.

T. J.

Bought from expo. Great quality made in Singapore. Ice feel perfect for battling the heat

W. H. L.

Wide selection of beds in the 2 level show room. Linda was very patient and gave excellent suggestions according to our needs. Highly recommended. Edit: Came back to purchase their Nebula Star again, as it was really comfortable. Ya Zhen and Ben served us and gave us a detailed explaination on the new selections. Appreciate the professionalism.

H. S.

Wendys was really helpful and patient in helping us decide on our mattress purchase. She's really knowledgeable on the range of options and able to recommend what would suit us based on our unique preferences. Highly recommend her

C.

Sales person Wendy is very knowledgeable in her products. Most importantly, she's not persistent on hard selling her products, she patiently assists my needs. Definitely will come back and purchase again from her.

k. t.

Went down to the store on a Sunday afternoon and was served by Manager Wendy. She was very knowledgable and professional. She introduced us various mattresses and bed frames that catered to our needs. The beds were comfortable and the service was great. Will recommend!

S. U.

Thank you Linda for the great hospitality. We are very satisfied with the services and purchases made. Product knowledgeable and cares for customer satisfactory. 1000/10 ⭐️

R. S.

This mattress is awesome and so comfortable. Highly recommended. Thank u for staff Wendy in Oxley biz hub outlet for the excellent service experience. 👍

N. Y.

Jin Long is a very friendly and helpful sales person that will answer your questions if you are unsure about anything and also tries his best to get the best for us. Recommend this place if you are looking for comfort mattresses and more insight!

b. e.

Wendy was very patient and explained to me and my mom about the different mattresses to ensure we chose the right mattress. She was very understanding and wasn't aggressive or pushy which made the whole appointment very comfortable. Should find her when you come visit!

R. T. C.

Bought two beds from Linda and Jin Long! Very supportive and helpful. Good recommendation. Good deal.

L. J. L.

Visited on 14 July, got the Nebula Joy for my kid. Served by Shirlene, great service!

V. K.

Amazing service, good mattresses for a very good price.

C. Y. R.

Sales manager Wendy is very friendly and able to address all our needs. Strongly recommended

L.

Linda and Wendy helped us choose the ideal and comfy mattress that suit our comfort level. End up buying mattress with bedframe set.

J. C.

Mr Jin Long is very friendly and knowledgeable on the mattress range. He will recommend the best mattress Base on your requirements and budget. We were very satisfied with our previous queen size bed purchase for our parents and had returned to purchase another 2 new ones for our new home!

M. A.

Very super good service. Explain to us in details and super friendly. Staff name Wendy served with Passion and kindness. Bought a bed with mattress for our parents there. Keep it up!

A. S.

We met with Wendy and she is being patient in sharing with us until we are satisfied to confirm the purchase. Recommended to deal with her and definitely we will come again in the future and recommend to our friends. :)

R. S.

Went down to the store and was served by Mr.Jin Long. He is very friendly, professional, and very patient to let us try on different types of mattresses. The quality of the mattress is very comfortable and soothing with thick latex support. We ended up ordering a mattress with a bed frame here. Highly recommend this place.👍🏻😄

s.

Very helpful and friendly staff and good selection of beds catering to huge range of budget.

J. J.

What a pleasant shopping experience with Magic Koil! Jin Long is really helpful and give us a lot of advises along the way. Thumbs up for the services!

s. w.

Wendy is approachable and possesses good knowledge of the beds. Got myself a good deal and is excited for the bed to arrive

G. G.

The salesperson Linda was very helpful and clear in finding the best mattress and bed frame for us. Took her time and was very patient. Bed quality also feels very good. Price is affordable. Definitely recommend!!

E. L.

Wendys was amazing. She patiently explained the features if each mattress and listened to our concerns before making her recommendations. Excellent service!

V. S.

Jin Long was super helpful with helping choose our mattress and bedframe, we are very happy with our purchase. He was clear with explanations and easy to discuss with.

C. :.

A good experience with the sales person Janet & Jin Long. Purchased a king size bed from them & they gifted a lot of free gift. They were very friendly & helpful throughout the buying process. Highly recommend. 👍🏻

F. I.

Bought mattress and king bed frame during expo sale. Wendy was extremely friendly, knowledgeable and accommodating! 10/10 would recommend to my friends and family !!

S. A.

What a pleasant experience indeed! We were recommended to come here by our friends and had the pleasure of meeting Wendy, who was very helpful in recommending a mattress that suits our needs. No pushing whatsoever. We really appreciate her expertise and experience. Thank you so much Wendy! We look forward to a good night's sleep. 😄

S. A.

Happened to walk in after browsing nearby stores. The explanations and recommendations given by Wendy was superb. She was very patient and not too pushy. The quality of the mattresses and frames for this price range is much better value than other brands.

H. B.

There are so many types and brands of mattresses in the market. Eventually, we got so confused about what the "best" mattress would be. We spent months researching and checking out various brands and types of mattresses. Every shop and salesperson would claim that they had the best. We learned about coils, no coil types, different designs of coils, hybrid, different types of memory foam types, .. so many types! There were "hotel quality" , superior and even more superior types, depending on how much we want to spend. So much gimmicks and sales pitches to make us part with our money. A few of the sales people, after much prodding, admitted that they will get latex types for their homes. The ultimate in comfort. After narrowing down to latex mattresses, we started looking for manufacturers of latex mattresses. This is how we finally found Magic Coil. We eventually bought 4 queen & 1 king-sized latex mattresses from Magic Koil together with headboards / hydraulic lifts. This was at the beginning of Nov 2022. It has now been almost a year. We can now confidently say that the natural latex mattresses from Magic Koil are perfect for our use. Absoultely NO complains. Magic Koil uses real natural latex. Firm enough, yet soft and so comfortable. All my family members love their mattresses. Our eldest daughter, who has always been fussy with her mattresses, is now looking at getting her own Magic Koil King-sized mattress for her new home (she got married recently). You should check out Magic Koil natural latex mattress for yourself. Their prices are also very reasonable as compared to others. I highly recommend them and their natural latex mattresses.

C. P.

Wendy was extremely helpful in helping us decide and choose the correct mattress. Super nice and great experience!

C. x.

Very helpful and friendly staff when we chanced upon Magic Koil at Singapore Expo Furniture Fair. Great product knowledge demonstrated when we were served by Janet and Jin Long. Great buy and support local 👍

G. T.

We had an awesome experience with Magic Koil and was attended by Wendy, she is extremely helpful, knowledgeable and a great personality! We found an ideal bed with the help of Wendy within our budget as well. Recommended place to purchase good quality beds suitable to your needs and price range!

S. K.

We have bought our mattress 2 years ago and no regrets at all! Now bringing my loved ones to get a mattress of their choice here and absolutely love the Nebula Star. Fantastic customer service by Wendy and frills free experience. Highly recommended! Thank you Wendy :)

S. C.

Went to look at mattress at Magic Koil Mattress studio and was served by salesperson Jin Long. Was surprised by the service and quality and the mattress. The nebula wonder that I bought will not lose to the big brand also without the high price tag. Highly recommended.

C. C.

We were a repeated customer from 3 years ago and my hub insisted on coming back as we know the bed and bed frame is of top quality. It's comparable to the big brands. Pricing with such a big differences. We were super happy with the service provided by Jin Long. He really help with just us, he also help us with our kids by giving them treats and water. Making the whole experience a happy and memorable. Definitely will come back for the 3rd time, hopefully he's still here. Thank you Jin Long!

A. C. C.

The sale person (Jin Long) is very patience and helpful in helping us to choose a great mattress for our needs. He went the extra mile to get us a good price and we bought 2 mattress from him. I'm a repeated customer and will definitely recommend anyone to purchase from him.

L. J. X.

The beds sold in this store are competitive in price. Wendy is very patient and understanding towards our needs. We will recommend to anyone who wish to shop for mattresses.

A. J. h.

My sis and I together with my family went down to look for new bed set not setting to purchase on the day. We were served by Jin Long who was vrry knowledgeable and experience with the type of bed and the choice based on our request. Not pushy and very accomodating showing us what are the best deals and what are reasonable. We ended up buying the Nebula Lavish each and left a happy customer. Thumbs up and great service from Jin Long. Highly recommended.

M. H.

Good service. Explained well and gotten latex with pocket spring mattress. Reasonable price too.. will recommend. Thanks to both Shirlene & Yazhen.

Y. X.

The service is very enthusiastic and the explanations are clear. The delivery time of customized mattresses is much shorter than other brands. It can be delivered within one week. Nice!

h. y.

Today I met a very nice salesperson named Jin Long. His service attitude was very good and he also gave me many gifts. A great shopping experience!

A. C.

I originally came here today just to compare prices, but after salesperson Jin Long’s detailed and considerate introduction and explanation, and trying it out while lying on the bed, I felt that the price/performance ratio was very high, and finally I bought three beds and returned home happily. Thank you Jin. Long 😊

C. H.

His service attitude is very good, his explanations are very detailed and clear, and he is very patient! Thank you very much 🙏

Y. F. T.

The waiter's service is very good and friendly, and he will introduce the suitable mattress according to the customer's needs!

H. Z.

Jin Long is a very nice person and his introduction is very detailed. If you have any questions, you can contact him.

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