Reviews of 海底捞 Haidilao Hot Pot @Bugis+. (Restaurant) - Singapore (Singapore).

海底捞 Haidilao Hot Pot @Bugis+

1615 Customer reviews

95 User comments

Restaurant

Hot pot restaurant

201 Victoria St, #04-10 Bugis+, Singapore 188067

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Information about 海底捞 Haidilao Hot Pot @Bugis+ (Restaurant - Singapore, Singapore)

Check place details, opening hours, peak hours, contact information, photos and real user reviews.

This place has excellent reviews and demonstrates great customer service. Highly recommended!

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Opening hours for 海底捞 Haidilao Hot Pot @Bugis+

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Reviews of 海底捞 Haidilao Hot Pot @Bugis+

d. p.

Was told to hold on in less then 10 mins they showed us in. Front male staff 2 were welcoming n pleasant. Thank to Xiu Li she was really busy on weekend dinner but still look around every table to see what we needed. Had to change a new rice as was too dry n she immediately took care of it. Thanks for the bday gift n song!! Really nice deco! Thanks for having us and giving us game credit at lvl 3 to play

M. T.

Had an exceptional dining experience at Hai Di Lao, thanks to the outstanding service provided by Ms Xiu Li. From the moment we arrived, they made us feel genuinely welcomed and catered to our every need with a friendly and professional attitude. She even prepared & celebrated my Friend’s birthday!!! What really stood out was her attentiveness and proactive service. We didn’t even have to ask for things – she anticipated our needs and made sure everything was perfect, from refilling soup to adjusting the flames. The experience truly felt personalized.

w.

Good environment and nice service I ever had in Haidilao.Our waiter which is 主义 gave us a lots of toys and candy 🤭 His service was also nice 👍🏻

s.

This was one of our best HDL dining experiences. The quality of the food is good as per the usual HDL standard. Topping it off this time is the amazing dessert counter with various toppings, bingsu (!!) making machine, soybean pudding etc. We also came when they were celebrating their 3rd birthday so there were various promotions like free tomato lucky draws and family picture portraits which we really appreciated! Will definitely revisit for sure, it was a great dining experience! Thank you to the manager Mr Liong and his team :)

W. L.

There is wide selection of high quality food as always with HDL. The service is also attentive and friendly as usual. However, for my particular visit, there were an exceptional number of birthday celebrations which meant a lot of loud singing at various tables throughout my meal. I’m used to having this at HDL in general but the sheer number that night was the most I had ever experienced. Towards the end, there was also Chinese cultural performance which meant extremely loud music played for quite a while. Not something I hope to experience again.

K.

Ms Nico (钟珮彦), one of the service supervisor is the Best! She is so nice helpful and make sure we are fully satisfied. She even gave us discount to compensate for the longer than expected waiting time. Thank you! 🥳

t.

Rare to see such dessert station in hdl! Can make our own 九鲜 😂 Yumz!!! Tip: put your ingredients first before the ice, though it may not look good

K. X.

gifts, food, really skilled and attention to details, amazing manicure appreciated!

L. C.

We had a work celebration and it was great! Wonderful environment and delicious food, variety of soup, vegetables and proteins. Service was super good! One of my fav places in Singapore. We had the noodles show and was amazing !

S. T.

Great attentive service by TaoTao. Food and soup is great as always!

P. W.

Good environment and fresh foods! Waitress is professional and like to make jokes! Lovely !

W. W.

The Haidilao at Bugis+ continues to impress with its consistently delightful hotpot offerings. The flavorful soup bases and spacious table arrangements add to the dining experience. However, our satisfaction was marred by the less-than-ideal service from our server. Despite reminders, they neglected to serve the soup promptly and forgot to place the kids' meal order after being reminded twice. This lapse in service quality was unexpected from a renowned establishment like Haidilao. Nonetheless, the overall experience remained fantastic, thanks to the delicious food and pleasant ambiance.

K. G.

Very good service from our table assistant Rita! Now HDL having snow dessert with lots of toppings! Come Bugis outlet and try!

C. W.

The experience is amazing, the food as usual is still one of my family's favourite restaurant. The manager that attended to us is really a top notched service staff from Haidilao. I have attached his NAME TAG so that the management can understand his excellence and awesome service standard. He was super attentive and also attended to all our needs and requests. Even my daughters was praising his great service to our family. Thanks again for the wonderful evening HDL.

H. Y. L.

Good place for hotpot with plenty of soup and food options! New dessert buffet which has yummy shaved milk ice with plenty of toppings.

B. K.

My family and I had a great time at Hai Di Lao Hotpot after Bruno Mars Concert. All thanks to Wenjie, who provided us with excellent service. He was knowledgeable about the menu and fulfilled our every request with lightning-fast speed. Not only was he enthusiastic and friendly, but the food was also amazing. We left with satisfied stomachs and happy hearts. And Thank you Wenjie!

B. P.

Clean and good service. Can chit chat till late as closing time is late. Not too crowded. Suitable for group diners.

D.

Best service experienced. Food, nothing to complaint. Walked in around 6.45pm on weekday, no need booking. Tried their mala milk soup, not a fans. Still, their tomato soup based still the best. Ordered their lime ice cream and chocolate ice cream as dessert. Will come again.

T. T.

Our favourite hotpot brand! Trying out this outlet for the first time and they have a ice kachang station!

L.

Received the BEST service from 主义 … he is such an exemplary worker … very 勤奋 and smiley and super FAST damn … I’m really impressed by his service and hospitality!!! Will be more than happy to be back again with my friends and family next time! I strongly feel he deserves a pay raise and should be commended for his excellent and diligent attitude 🤘🏻 keep up the good passion and drive!!!!

E.

Great place to have hotpot, service is well, and ice cream is great!

M.

Great dining experience, staffs were all friendly!

R. L.

Great food, nice and spacious, and love the dessert station!

S. L.

Highly recommended outlet. All staff are super friendly and remembered customer preferences! My go to outlet for repeat visits.

S. S.

Today Xiu Li brought us in and let us eat good food, im very very happy so happy so so happy. Service is awesome, soup is godly

S. F. L.

Standard Hai Di Lao style and food Seems that they are very shortfall of people working when I went there with only 3 tables with customers Food serving were extremely slow Ordered the wrong soup base and the staff refused to change for us. I was not being unreasonable but I changed at least twice before in other outlets.

S. B.

We were served by Ms Taotao , her services is excellent, she is.efficient, polite n friendly n very conscious of her work. We are happy to.dine and celebrate birthdays here. She is very hardworking n we.enjoyed our dinner here. Hope she get recognise by the company for her wonderful excellent services.

e.

great and reliable hotpot experience, with good dessert and fruit options too

R. G.

Visited this branch at Bugis+ today, 26 Oct 2024, 8:45pm, Sat at booth 019. This branch is definitely a lot more lacklustre compared to the IMM, Paya Lebar, Orchard, and Clarke quay ones. Service wasn’t the best, all the servers & managers seems to be extremely busy and disorganised. Our dishes came before our broth (which took another 10mins?) and there wasn’t much we could do without the broth. At one point I couldn’t find the ice cream, and the server just pointed me to a corner of the space and I still couldn’t find it. I went round and round looking for it lost. When it comes time to settle the bill, they also didn’t serve us the mint candy the rest also do. We ended up order $157 worth of dishes but the meats weren’t that fresh - so we end up not finishing them. Definitely not the preferred location for next time.

V. B.

The most amazing experience at HDL is at Bugis+ outlet. We were attended to by service crew Tao Tao. Always attentive and responsive to what we need. Love the dessert station here too!

B. T.

Thank you Haidilao for the thoughtful gesture for 20th May (520). The flowers and the cake were a pleasant surprise! Thank you Dan Dan for your wonderful service!

S. T.

It’s my first time at this outlet of Hai Di Lao. The service is as amazing as any other outlet, and it is even better that our family got to watch the 变脸 show at this outlet! There is also this DIY ice kacang area! The service lady at Table 53 is also attentive to detail and helped to make our dining experience wonderful! Thank you. We love HDL.

J.

Yuan yuan, is a exceptionally detail and observant service staff. She was quick to attend to one’s need before you can raise your hand. She gave me a open wet-wipe when she saw that I was pealing off the prawn shell. This is just one of the many things she has done. Thank you, Yuan Yuan! As for the food, the porridge quality has drop a little. Not as thick as before.

C. S.

Had a wonderful lunch at HDL.. ended the meal with a self curated dessert!!

J. E.

We had dinner at Hai Di Lao Bugis and was served by Shannon! She was awesome and fluent, and always attended to us with cheery smile! Way to go! Sorry only 1 photo cos the rest are in our stomachs.

S. C.

The person servicing me and my friends is vry friendly, thoughtful and would kindly explain everything to us. She even gave me a hair tie while we were talking when we didn't asked for it. The meat that I took was oni $1 as well due to sharing.

J. K.

The service is really prompt, sincere and we enjoy our meals here!

V. T.

Joel is really good! Although he is new, we really enjoyed his service. He made us feel welcome and even celebrated our birthday with us! Thank you do much Joel from HDL Bugis!

S. L.

Although we frequent HDL, the service here from Joel was excellent. The food never disappoint each time and the atmosphere here was very lively. If you need a place to be happy this is it !

Y. Y.

The place is clean. The service is good. Will come back again to enjoy.

Z. Y.

Prompt service as per their standards for all outlets Hot pot and ingredients were fresh Great experience from start till end

T. T.

Came for dinner, booking was good and server Rita was attentive but somehow the whole experience lacked of quality. Food was above average but I was expecting better for the price. Didn’t really get the HDL experience from this outlet.

p. l.

We are served by Ms. 吴洁. A shoutout to her. Great service as always. Nice and fresh food. You have the choice of set menu here too. This location is new and the only place you got the chocolate bear. Here is our holiday spirit.

A. C.

Joel provided excellent service during our birthday party celebrations. He went for the extra miles ❤️ thank u 🙏🏼

B. D. L.

Service is good as usual, even gave a hand fan for mid autumn. :)

N. B. H.

All sevice staff are good and foods are delicious. We'll Done He Jia.

J. T.

Service staff (Zhang Chun) provide an excellent services and Probably one of the best experience in HDL. He is very attentive and I have a present and enjoyable dinner

W. P. Y.

Staffs are well trained and we were served by a server name 叶秋丽 which provide a good service to us. Recommend her 👍🏻👍🏻👍🏻

L.

The service provided by Niko is very good! Enjoy the meal a lot because of her extremely good service!!!

S. L.

Staff are super friendly and helpful especially Ms Niko. Will definitely visit the store again!

j.

haidilao the best! i got to make my own dessert! 😋😋

B. N.

Staffs are very thoughtful with the 520 Theme! Served us cake and gave a flower so sweet of them 😁

P. Y.

Excellent food as usual. You get great selection and can make your own sauce. However, this time round, the service staff was not as good. But the setup, nothing to complain

A. A.

One of the best place for supper, open til 6am.

S. T.

Dessert bar Only at Bugis HDL, very nice

K. L.

Very good service, will come again, thank you so much

R. L.

Food and service is good as usual. Tried one of the newer soups (Mala milk broth), and this is actually pretty nice! Easier to drink than their usual mala with milkier taste to reduce spice level.

G. T.

My friends and I had patronised the Bugis outlet on 21 December 2021. Overall, it was an enjoyable and a pleasant experience for us thanks to the two waitresses - Celine and the other lady (not sure of her name) Despite the crowd, both of them had given us regular attention, refilling our soup, clearing our table etc. For the other lady who had served us, I told her that the winter melon tea is slightly too sweet for me the first time I drank it. but she remembered my preference and added more ice for my subsequent refills. I appreciate such effort a lot. For Celine, she helped me to mix my condiments. really impressive job done because it’s really good. We tried to use the HDL hacks at the outlet, in particular the rabbit bag as well as the wand, oh a pity that they ran out of stock, so she kindly substitute it with a cute molded rabbit yogurt icecream (as attached above) The experience was a positive one, and they did not fall short of anything that is expected of them. in fact, both waitresses went the extra mile to serve us. We have nothing but gratitude for them.

C.

Overall: it is great. Love the food and it's open until 6am Pro: loads of choices and the quality is good. Many things on top for free and at will. Great to go with friends. Con: not that cheap at the end. I don't know if that place is busy during lunch and dinner time. But after 9h30pm no Q

B. G.

Served by Ai Ping today for my colleague’s farewell lunch. She was proactive and had a lot of initiatives to assist before we even asked for her. They even prepared a small little surprise for us even though I was told they didn’t have 可乐熊 when I booked the appointment yesterday. So in replacement, they gave us 可乐熊 (Chocolate cake style). Effort to the max. 👍🏻

L. L.

My friends and I visited the Bugis+ outlet and we were served by Zhang Chun. Very proactive and excellent service; the oil in our soup broth are constantly being removed by him. He served us drinks, and checked in with us if we need anything else. Very satisfied with the service of Zhang Chun and will definitely return!

H. D.

Hi ! Today 8/9/2024 we have lunch in bugis plus haidilao 😊 .the staff very good at service and friendly ☺️☺️ . His name is Joel 😍😀 .thank you . Will come back again soon .

L. T.

Reserved a table last minute and managed to secure a 海底捞卡包 during their promotion. Service is great and waiters are attentive.

z.

our waitress, rita, was very friendly and helpful, giving me a very enjoyable lunch experience!

P. A.

Was here on my regular visit and YuXin provided excellent service and very thoughtful towards our 2 little. Great job

y. l.

美玲(meiling) was super attentive to us throughout our meal and was really kind!! super thankful for her presence that made our experience so pleasant this time round! srsly this is first time that ive had such good service from hdl despite patroning many times...

Y. P. Y.

very enjoyable lunch experience with good customer service. food is also very good and rita was very nice

0. F.

30 April 2024!! Last day of April!! A special thanks to 欣怡 and 秀丽 who served my partner and I. We entered at around 10 pm, both of them still looked so energetic and happy to serve customers. Happy to see that!! This is like a big family restaurant. Welcoming everyone from different stage of life. Honestly, we are so blessed. Thank you 欣怡 for serving us the maple syrup Swiss roll. It was so yummy together with fruits. Besides that, she served us our favourite tiramisu and chocolate cake. If you are a dessert lover!! Must definitely visit Bugis plus’s HDL. So amazing! Happy that we are celebrating May Day here!! Wonderful experience. Both of them deserved an excellent praise and compliment.

P. Y.

I went to this outlet for lunch and was impressed by the quality of the food, which in my opinion tastes nicer than other outlets including their soup bases. Also went for the free manicure which the lady did an amazing job on. I didn't get her name but she was really meticulous with her work and is really friendly too! Highly recommend this outlet.

V. W.

mei ling is the best. give her a raise. she is so friendly to my little children. the best of the world

W. K. H.

We were served by Ms Mulan, she really went the extra mile, we had a great time!

A. T. Y. Y. Y. 4.

wo ai hai di lao!!! my favourite branch every thank you for the stellar service ⭐️

J. S.

food and service here is very nice, very affordable student meal. wld come again

T. W.

The food and service are good. Snacks and toy are given when request them.

S. N.

We eat at this branch frequently due to its convenient location near our place. The manager and staff are helpful, and the price is reasonable for the fresh food and services provided. However, This branch is always crowded, and it can be very noisy due to customers' voices. We often find ourselves needing to raise our voices when we talk.

L. L.

Pleasant dining experience. Lots of space to chill and enjoy.

f.

one of the staff, 美玲 was really nice towards us and made sure we had everything we needed. love the service!

S. C.

Thank you Staff ZhuYi for your great dining services :)

N. X.

My dining experience at Hai Di Lao Bugis outlet was absolutely delightful, thanks to the impeccable service provided by Waiter Choo Xin Wai and Sofie. From the moment we were seated until the end of our meal, they exhibited a level of professionalism and hospitality that exceeded expectations. Waiter Choo Xin Wai's attention to detail and extensive knowledge of the menu ensured that every dish we ordered was a culinary delight. Sofie's warm demeanor and prompt assistance made us feel welcome and cared for throughout our dining experience. Their teamwork and dedication to customer satisfaction truly stood out. I highly commend Waiter Choo Xin Wai and Sofie for their outstanding service and look forward to returning to Hai Di Lao for another exceptional meal. Thank you for making our visit truly memorable!

B.

Never failed to impress with their food selection and impeccable service

T. t. t. “. L.

Having a good meal at haidilao Seen like they short of staff

K. C.

Suulee is a great waitress very kind and caring as we were a big group. She helped us with her whole heart!

C.

For someone who just wants to have a simple meal, the price is definitely on the high side for the excellent service you get. The staff will react to your slightest action and will respond to you, knowing what you need even without asking.

J. H.

I would like to express my special thanks to Lin Yuxin, an employee at Bugis+Haidilao. Her service made our dining experience very unforgettable. Lin Yuxin not only has a warm and friendly service attitude, but also pays special attention to our needs. Every detail is handled very well. She still kept a smile in the busy environment, took the initiative to recommend dishes to us, and also provided extra services attentively. This kind of meticulous care made us feel at home. Thank you very much to Haidilao for having such excellent employees! I hope Lin Yuxin can get more recognition, and I also wish her to become more and more outstanding in her work!

G. P. W. E.

I was very happy to go eat Haidilao today and get a manicure. The manicurist, Li Yaoyu, is great. She is a very attentive person. Although the tools at the work station were not particularly complete, she still managed to draw a particularly beautiful manicure, which proved her ability and was amazing. Her service is also very good, with a smile, which doubles my impression of Haidilao@Bugis+’s service. Special thanks to her for doing my manicure! ! ! 🫶🏻

R. B.

Yuxin service was excellent and the manager Sengzhen was as always excellent. Best customer service 👌 always ready to serve with a smile.

T. T. P. X.

Came here on a bustling Friday night and was pleasantly impressed by the great service and hospitality. 主义 was polite and attentive with his service. Thank you for the great meal!

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